Extended Stay America – Cleveland – Brooklyn

I stayed at this hotel for 2 weeks. The staff were friendly. But the real problem was with housekeeping. It is said to be done once a week but no one attended throughout the duration of my stay despite calling repeatedly.

Update below.
Well ive just got settled into the room and the smoke smell is really bad. «Newly renovated all non smoking rooms» means nothing when the third floor rooms were all previously smoking. That smell is ingrained into the concrete and studs and every molecule of the structure. No degree of renovation gets rid of it. They are trying to accommodate a move.
Other than that no real complaints. Bed seems decent. Place is pretty clean. But the smoke just negates any positive accolades I can leave here. Just don’t get a third floor room. I always forget that.
Update 7.31.15
Well the air conditioner sucks. A week ad a half ago they had the maintenance guy look at it. A note was left in my room saying something about waiting for a part or a new unit altogether. That was the 19^th it’s now the 31^st and nothing has been sai or done. I’ve asked a few times about getting a new room and each time they poo poo the idea saying they don’t have any vacancies. Bullshit. There’s no way there at capacity. Also, they swapped out a co workers non working fridge with another room. I’m guessing they’ll just give that room with the broke fridge to the next customer.
Long story short, the candlewood where some coworkers were previously is a much better place.

Convenient location since our car broke down and we were stranded here over night. We were put on the top floor (3) and the sheets had nasty stains in the made up bed YUCK! Trying to sleep was miserable since you can hear EVERYTHING in the hall, every door, every footstep, every elevator ride… The employees were nice tho and the tiny breakfast wasn’t too bag — just a few packaged item but better than nothing. Plus the coffee was actually really good with real creamer

I stayed at Extended stay America, Brooklyn OH for a couple of weeks in May. The hotel is located in a convenient location close to grocery stores, public transport and offices. It’s a nice and clean place. The only problem I had was that the kitchen sink had a leakage and that was rectified as soon as I reported it. The kitchen is small, but sufficient for quick cooking

The front desk receptionist was very friendly and attentive. The room and lobby was very clean. My only complaints would be not having a coffee maker in the room, small tv and limited cable channels but overall it was a nice hotel.

I stayed here due to business in the area. The hotel is close to restaurants & 480. Wi-​fi is free but you can pay to upgrade to a faster speed.
This location is in need of a MAJOR update. It smells of old food and smoke in the halls on the first & second floors (and in the room) Carpet is very dirty– huge stains in the room, elevators, and on the hall walls. The rooms have a kitchenette– which contains an old stove, sink, microwave & fridge. The counters & cupboards were all chipped & run down. Plaid 1970’s curtains, lamps, & bedspread complete the décor. The hair on the sheets was quite gross!
The bathroom was old, counters cracked & stained. The sink was all rusted & stained. The front desk lady looked like she came from her kid’s football game in her jeans & was more interested in eating her smelly carryout dinner. No hair dryers in these rooms either– odd!
My colleague had to open the windows in her room to get over the smoke smell. She requested a non smoking room in her reservation, but they gave it to someone else.
They have a grab & go breakfast– apples, oranges, bulk wrapped muffins, granola bars & coffee. I was scared to eat or drink it!
This was probably THE WORST hotel I have ever stayed in. I’m not sure how much my company paid for the room– I hope not much! You get what you pay for and I already told them my experience. If this is how every extended stay is, I would never stay in one again! Tonight I will stay somewhere else!

The friendly clerk at the front desk happily sent us to our room on the 2^nd floor. We requested a non-​smoking room, and unfortunately our room smelled like someone broke the rules! It was kindof a mess too — cigarette burns and wine stains on the floor. Must’ve been a party.
We kindly asked to be moved to another room and we were moved to the 1^st floor. We were SO excited to have a smell-​free AND newly remodeled room! We enjoyed using our kitchenette and having a spacious room/​bathroom.
There’s a flat fee of $ 4.99 for internet. Parking is a breeze, you’re near the freeway, near fast food joints and not too far from the city [although our main objective was to stay somewhere between the city and Cedar Point :) ] We had a good experience and I hope they get to upgrade their other rooms so that everyone else can have a good experience as well!