Hampton Inn

My second stay in the Cleveland area is much nicer than the first. First stay was at a Hilton Doubletree and it was huge disappointment. Hampton was much cleaner and free breakfast was included. Room was brighter and bigger. Bath was bigger and everything worked. very clean. Better TV choices. weekday appetizers in the lobby free after 6 was great, got to try local food w/​o having to leave the hotel. GReat idea! Front desk clerk was friendly, helpful, and real. Great location near great variety of restaurants. Highly recommend over Hilton Doubletree.

My family and I spent one night here after our flight to New York was canceled. The hotel seems to have been recently renovated. We rented a room with two queen-​sized beds.
The room, although somewhat cramped, was nicely furnished and clean. There was a good-​sized small fridge and a microwave in the room. The bathroom was very roomy and well-​lit.
While we did not use the gym, it appeared to be very nice. In addition, the lobby area was clean and cozy.
The person to whom I spoke on the phone, when I called from the airport, was very friendly and quickly sent the hotel shuttle to pick us up when requested.
I would definitely return to this hotel.

I had a nice experience here. Needed a night away from the kiddos and it did well. The jacuzzi room was clean and the pool and hot tub area was clean as well. The price was affordable and there wasnt alot if noise or traffic which was nice. The breakfast in the morning is huge! You have so many options to choose from its overwhelming! The homemade waffle bar was cool. The rooms came with coffee pots, microwaves and a mini fridge that was very helpful plus they had coffee and tea downstairs all day and night. I would go back for another affordable night if relaxation when needed. For the smokers, they have smoking rooms for you which is convenient. They also give 10% AAA discount.

Arrived at 1:30 AM from a business trip. Tried to find someone at the front desk for 5min. Finally I called the hotel and a not so friendly person came out of the back to answer the phone. No apology, just «what’s your name?»
I had reserved non-​smoking, but was given smoking. I reserved 2 queens, but was given a king. I asked to be on the top floor as it is generally less noisy, and got the bottom.
If you have a choice when you travel, which you do — don’t stay here.

Pros: the room’s HVAC unit put out a nice constant whooshing sound, no ticking or clanking; shower water was super hot; friendly Joyce running the breakfast; light yogurt and good fruit available; cookies on the counter in the evening; cable machine in fitness room.
Cons: This Hampton Inn is at the no frills end of the Hampton spectrum. No fresh fruit bowl set out for guests; no coffee in the room; no offer of a Diamond snack on checkin; bed linens on the thin side. HBO and HBO2 were both out of service both nights I stayed.
But those things are trivial to me. My trips are for business and I just need a decent rest. Which I couldn’t get. The big issue was the smell. The first night I came in very late and just had five hours to sleep. I noticed a smell from the mattress. It smelled reminiscent of Mennen deodorant or perhaps pyrethrum insecticide, which has a distinctive odor. I was so exhausted I didn’t call down but instead just used the pillow to put some space between my face and the mattress. The next night I woke up at 2 am and started smelling it again. It was apparently either coming from the sheet, the pad on top of the mattress or the mattress itself. After a couple hours of trying to ignore it, I checked out the mattress and found it had a Protect-​a-​Bed zip-​up cover over it. These covers are advertised as a way to keep dust mites and bed bugs from nesting in a mattress.
When I opened the zipper the smell inside it seemed a little stronger. I have no idea if the smell was something on the mattress, something on the sheets (ugh) or the cover itself being made of something with an odor. If it was just something in this room which affected only this room and could reasonably be fixed, fine, but if it’s ALL the rooms, then I want to find a different hotel to stay in when I’m in Cleveland. When I have only five hours to sleep I don’t want to be wide awake holding my nose.
I talked with a couple of hotel people, and they couldn’t answer the question as to what the smell was. If they had just given some explanation, I would have dropped it, but they didn’t, so I started researching the hotel online. I found other reviews saying this hotel had bad smells and that the staff had been overheard talking about bed bugs nine months earlier.
Just to be fair I never saw any evidence of even a single bed bug. I know what sorts of evidence to look for and didn’t see any. I don’t know what the weird smell was, either. The maintenance guy they sent up after I left said he couldn’t smell anything unusual. But I did indeed smell it, and my sense of smell is pretty weak. If I can smell it, it’s there.
Also, I have stayed in a LOT of hotels. This is the first one that had Protect-​a-​Bed covers on all the beds. Since there’s roughly 125 beds in this hotel, putting a $ 40 cover on every bed costs $ 5000. You have to really want a cover on every bed to fork over $ 5000, correct? Why did this hotel spend $ 5000 on mattress covers? The covers on the beds implied there had been a bed bug infestation at some point and the hotel wanted to make sure it didn’t happen again.
As disgusting as a dirty sheet would have been, it’s fixable. Even past bed bugs would have been ok — any hotel is subject to bed bugs — as long as they were completely gone. A smelly mattress in every room and nobody seems to know why, though, is a deal killer. There are other hotels within a short distance of this one where there is less smell and less mystery.
One star.

This hotel was old and smelly, and our room had a broken fridge that we had to unplug because it was so loud. The AC unit could not be used because when it was going it reeked of mold. Not worth the price. One extra star for really nice people/​service.

Great hotel clean rooms. One minute walk to several restaurants in different price ranges. Complimentary breakfast with waffle iron fruit yogurt cereal oatmeal and a couple hot entrees. Evening snacks provided by local restaurants one night was chips salsa cheese sticks and fried green beans provided by TGIF another night buffalo wings and pizza provided by local pizza shop etc… free WI-​FI and parking. Fresh baked complimentary cookies and good fitness equipment (those two amenties probably shouldn’t be in the same sentence)