Dunkin’ Donuts

Customer service is just straight up horrific. Is racism towards Asian is a new thing in Dunkin’ Donut now? Not having perfect English or pronunciation is illegal? Not understanding the prices for each item is our fault? Customer service is about educating customers of what the store sells with good service. Not telling your customers to go back to China when they don’t understand a certain product. What’s going on DD, step up your game and don’t hire uneducated and racist employees. To still have such ignorant people in this world today is unbelievable, I can’t believe my family members have to go through this and ruin their day. Disappointment strikes once again after Peiyin Shih’s incident. Good job.

This place lacks consistency. It really depends on who you get. I noticed there is only 1 employee that really strives on getting your order correct and providing you with great customer service. The rest of the bunch is just… there.

Got my latte while waiting my laundry near by. It’s neat and clean. It has BR ice cream, small but enough seats.

Coffee taste different every time I go there
Place is dirty stuff be changing every two weeks
I never go back there again

Menga dunking donuts ace latte va boshqa bir qancha maxsulotlari juda mazzali ekan ishchilari esa juda xushmuomala ekan

The place is dirty & the staff is very young & they make it very obvious they do not want to be here

I’m here on a Saturday morning and it is horrendous! Waited 20 minutes online. One cashier only. Ordered a plain bagel and they ran out! It’s 10 in the morning! There’s people just sitting around waiting for someone that’s on line not giving people w chance to sit who are actually here to eat and relax! For Dunkin donuts prices these days, the atmosphere and service are terrible!

They really need to work on their coffee making skills. I have been here a couple of times and everytime their coolattas are not good compared to other dunkin donuts.

This place sucks. Waiting 5 minutes outside in the cold weather at the 24 hour window. Delivery truck pulls up. Parks on the sidewalk. Almost hitting me. Service is bad.

Let me start off by saying, I hate DD coffee. Terrible, weak, like it’s dirty water. I honestly can’t believe they are still in business with coffee like this.
That being said, their lattes are awesome. I get them all the time now instead of ice cream. I was hooked in by a coupon and now I am a full price customer.
Went to this one twice last month. Both times it was dirty and the employees slow and somewhat rude. I don’t like to get people in trouble but that is the honest truth. I am about to write their corporate site with this too…
Went in there September 8^th, 2013 with a coupon from Sundays paper stating we get a latte for $ 1.99. Since the paper was only a few days, I didn’t think to look at the coupon. Well, the coupon was expired on the 7^th. My bad luck. So the employee told me and I simply said can you accept it anyway since it was just in the paper a few days ago. She gave me this whole story why she couldn’t and I said fair enough. I didn’t mind and figured she didn’t cause the store didn’t, that they could lose there job. Those were her words. So the guy ringing up next to me about thirty second after me had the same coupon and same issue. The guy tells him we aren’t suppose to allow expired coupons but I will make an exception. Tell him, «no one checks anyway». So I then said to the woman that rang me up, listen, I don’t want to make a deal here or anything but the guy next to me took the expired coupon and told her exactly what he stated to his customer. She then called me a liar in front of the whole store and started making a seen. She was really nasty and she stated that people like me are the reason why she doesn’t accept expired coupons and I should leave the store right away. She freaked out so much that two other employees also came to the front and started questioning her. She was asked to the back by what I assumed was the manager. I was told not to go anywhere but I waited an additional ten minutes and I was parked at a meter. I figured my $ 4 ($ 2 more then I should have paid) was still a better deal then a $ 35 meter ticket. So I left. I didn’t hear anything the guy told her but the people in line were annoyed cause there was only one other employee and it seemed like the whole place was about to riot!!! People, take my word for it, go elsewhere. They shouldn’t be in business! Also, in my letter going to the company, I will state that they should either accept these coupons late or don’t. But do not allow one to do it and one not to. Especially when it’s happening right in front of the person your telling store policy is not to. Crap place!

First of all let me just warn you of the swarm of kids that hang out outside dunkin donuts. They sometimes go inside, take all the chairs, sit on the tables, and order nothing. So one day in the middle of winter the staff locked the doors, made a take out window and made the customers wait outside in the freezing cold. Really?. But anyway now moving on to the service. They hardly understand you and do not know how to make a 31 below which is simply soft serve mixed with a topping. They always make an excuse that the machine is broken (which apparently is has been for 2 years) or they don’t have «the mix» ???
Once when they actually knew how to make it it was like soup. The soft serve was NOT kept at the right temperature! She said oh I wasn’t going to charge you anyway. But she still gave it to me! Also the hard ice cream looks like its melted and then frozen again. Once when I ordered it she said it smelled. ?. Also the place is FILTHY. But anyway if you come here just please don’t order ice cream. And if you order coffee– just warning you that it is strong.

TERRIBLE SERVICE after years of frequenting, I will NEVER return after today!
First off, I ordered two Texas toast grilled cheeses. The bread was almost frozen on both, the cheese hardly melted. When I returned to the counter, I was greeted by extremely disrespectful young staff members — who were more defensive and offensive, than apologetic. After one of the young staff tried to accommodate my needs, I spotted the original nasty boy LICK HIS GLOVE before handling BOTH sandwiches inside and out.
After salivating all over each sand which, he turns to me with the half melted cheese and asks «is THIS Melted enough?!» When I said I want my money back, he became menacing and attempted to refuse refunding me, though his young coworker with half common sense ignored him and gave me my money back.
I forgot to mention… I ordered a plain bagel for my daughter. As the girl put her hand on the bagel and picked it up, about 50 FRUIT FLIES flew up off the bagels. This did not faze her, as she placed my baby’s fly-sh*t ridden bagel into a bag and handed it to me.
When I refused to take the bagel, I was looked at like I had five heads, until I pointed out the flies. Once the girls realized the bagels were coated in tons of flies, they proceeded to remove carefully each soiled bagel, place them in new trays to return for sale after the flies were dealt with.
FILTHY FILTHY FILTHY! I am so sorry they are displaying an «A» rating in their window… makes me wonder if they bought it.

This isn’t the first Dunkin I’ve been to where the employees don’t know how to make a coffee, which is now why I’m a black coffee drinker, but my friend had to send her ice coffee back 3 times after still not making it right. Then the guy decided he just wanted to skip me all together so after I placed my simple order of a large black ice coffee and coffee cake muffin, not to my surprise, once we left I take the muffin out of the bag and could have broke a window with it, it was so stale. America was not running on Dunkin today at this Brooklyn street corner location.

So, I reside in the notorious snobby Dyker Heights of Brooklyn, and many places around this area can be more than what you’re asking for. Service? Average; nothing profoundly amazing. Just like any other Dunkin Donuts.

Its still DD coffee in the neighbourhood! Better then none at all. Glad its here!

worst customer service ever. they never have anything seasonal. the coffee is rancid im convinced! they cant make a simple ice coffe. and forget about the ice tea they make here-​it has throw up written all over it. just yuck!!! worst dunkin donuts in history

This is the worse Dunkin Donuts I’ve ever been to! Never mind the tweens that make this their hangout place, it’s the teen behind the counter that you have to worry about. He is incompetent, rude and insults you, usually in a different language so you don’t understand what he is saying.
I went in to get a soft ice cream cone last summer, you’d think something that simple would be an easy task, but noooo, he lays the ice cream on the cone lop-​sided. As I was holding it trying to reach for my money, the ice cream falls, I instinctively catch it with my other hand and attempt to place it back on the cone. The idiot behind the counter just stands there and stares at me, and then utters an insult in a foreign language, little did he know that I understood that language! He said «What a dirty B&%$#!» I was shocked, to say the least, and insulted even humiliated! I didn’t say anything nor let on that I knew what he had just said. I guess I wanted to wait and see what else he was going to say. In the end he finally gave me some napkins after having to ask for it, I paid and left. I vowed never to come back to this store so long as he worked there! I sometimes regret not saying anything back to him, perhaps an even bigger insult in a language he understands, but I am just not like that, and refuse to stoop down to his level. He’s lucky my friend Nell wasn’t with me. She would have let him have it! Dirty B&%$# ?? You’re the dirty B&%$#! He sure did look dirty in desperate need of a shower.
If you happen to go into this store and a teenage boy behind the counter utters something in a foreign language, assume that it’s an insult. I’m sure that I’m not the only one he’s done this to.

The place isn’t bad at all, it’s new and fully functional… but beware of the Dyker Heights snobs!
The tween girls who hang out outside and come in for their coffee with a gigantic attitude. The workers are probably so jaded by these snobs that they hate coming to work.
They will literally throw money at the workers and curse and complain if there is just one person in front of them. It’s hell on earth, and it gets worse and worse later in the night.
They are open 24 hours and you’re bound to find a snobby little girl in your way at any time, proceed with caution!

This place is like a weed that sprouted on my parent’s corner.
The staff is incompetent, when i asked for a pumpkin spice flavored coffee they said they had none. When i asked to try a sample of the gingerbread flavored coffee to see how sweet it was (my mom sent me and didn’t want sugar), they put some syrup in a spoon and tried handing that to me. When i declined the drippy ice cream sample spoon of syrup and just asked for a small gingerbread coffee, the manager’s lackey could not handle the request from his manager and so the manager stormed off to make the drink. meanwhile a couple was affixing new advertisements to the window but they it looked more like the boy was groping the girl against the window who was just trying to do her job .
The street corner is filthy from whatever drips, spills and sits out there.
Rowdy gangs of mischievous kids loiter all day and night there.
This place is sad. I hate it.