Capital One Bank

Wow, sometimes you have to ask yourself is this really Happening or is it just a bad dream? This location on Ralph is the worse Capital One Bank I have been to and unfortunately because it is so close to my office and so convenient I truly don’t have a choice but to visit this Bank when I need either to make deposit or withdraw money from the ATM. It never fails, this branch 75% percent of the time is always experiencing some type of technical difficulties, if it s not the ATM machine not working it is something else. The lines are so long, The tellers are always either at lunch or working on a situation with a Customer. Sometimes it s only 2 available tellers there for servicing quite a number of Customers and it makes you wonder is this truly Happening because of the location. I have been to many more Capital One Banks in the Manhattan Region, and also Long Island and never experienced anything like I just described. Something need to be done with the Ralph Avenue Branch, Oh Yes Definitely…

Capital got better after a deep conversation with the manager at the store. Today was a wonderful but shocking experience where I have to give two tellers props in getting them to change my review on Unilocal.The first lady (business transaction) went out her way to get her team mate to assist me as soon as possible. Wow tag team action to the fullest. The second lady showed proper customer service with a touch of Googleyness. She built a short convo while she multitask. She finished my transaction under 2 mins with a smile. Shocking, but not surprising. Good Job! Anyway, the manager on duty makes sure the current issue get resolved swiftly if you have one. So my advice to any Capital One Bank client is to search for MOD when you are upset and explain your issue with detail. They looking to approve their customer practice daily. I can honestly say this spot ranked #1 over any other ones I visited by far.
How would you approve your experience:
I would say create a mobile support section in their branch. It would honestly be a great experience in so many ways and would lure many new clients. Do you know 90% percent of the people depends on mobile apps from capital one? Capital One think about it!
Cheers,
Wilkie