TD Bank

The staff is usually friendly and accommodating. Wait lines aren’t too bad when wanting to speak to a teller. The security guards are friendly and welcoming.
My main issue is the one ATM machine. There’s always a line for it, people are always hovering over you because they’re in a rush to leave (sorry can only go as fast as the machine). It’s better than the TD bank on flatlands so I’ll continue to come here until another TD bank pops up.

TD Bank thanks for the help last night! I had to do a quick transaction and I honestly thought I was going to encounter a problem. But low and behold, not only were they efficient but they were extremely helpful. They even offered to carry my items to the car. Lol. I can only say I never experienced that brand of customer service before and I shall be doing more of my transactions at that branch.

When TD Bank took over Commerce Bank they at times forget about customer service regarding the phones. Do you remember the policy, you will get a life person after the first ring? I observe an attendant phone call pattern and noticed she picked up after 3^rd ring. Wow! What happened? I guess they are not quick enough now.
Anyhow, they are all truly helpful and great people. I love that they are available every every 10 blocks. You only get 3 stars due to phone pick up script change.

The drive in lane is horrible honestly

TD Bank branches are popping up all over the place suddenly! With the growth of banks all over the place, where is all the money these banks are supposed to be holding?
This branch just opened in my neighborhood and I stopped by thinking about opening an account, just so that I am able to cash in my coins without having to pay their exorbitant 8% surcharge — which I think is incredibly unfair. It was great when they used to offer this service for free, regardless if you were a customer, now they are being just another insensitive corporate entity.
This branch is incredibly small for the amount of ground space that they had to work with, but I guess drive through and parking are more important than actual bank space. Not a fan yet, but may amend my review based on my experience with them when I open my account.