Budget Truck Rental

Did not inform me that there were no night drop offs. It was a nightmare.

My rental process went very smooth… I was glad I got the insurance since a side view mirror broke during the move.

My girlfriend and I rented a truck this weekend to move her stuff into storage. This rental place is a tiny spot that has only room to park one truck in the parking space (this comes into play later on in my review). The pick up process was relatively painless, although we did notice that the guy threw in an extra $ 10 overnight drop-​off fee because they were closed the following day (the website said nothing about this when we reserved online). We picked it up at 9 AM on Saturday and were scheduled to drop it off the next morning. The rental guy said that if there were any cars or trucks parked in the spot, to just block them in and park in the driveway.
We arrive the following morning and not only was there another Budget rental truck parked in the spot, but there were 2 cars parked in the driveway, so we physically had nowhere to park the truck in the spot, driveway, or even in the street as there were no parking spaces. I called up Budget Customer Service and they directed me to drop it off at the nearby Tillary St location which is open 24 hours. Seems Customer Service never gave the heads up to Tillary since they didn’t know we were coming. We spent another half hour there while the gentleman at Tillary cleared things up (he was very friendly and knowledgeable) with HQ. He was unable to close out our contract on Sunday because Budget HQ hadn’t transferred the contract over, but told us to call Monday morning and that he would sort it out.
Monday morning my girlfriend gets a nasty voicemail from the guy at Classon Ave, asking where his truck was. She calls back stating that we physically had nowhere to drop off the truck at his location since there was already a truck in the spot and 2 in the driveway. He responded, «Yeah I know there was a truck in the spot, why didn’t you just leave it in the driveway?» Sir, I just told you, the driveway was blocked by 2 other cars. He said he was going to check the video cameras to confirm that we were telling the truth… because, you know, I get a kick out of dropping off someone’s rental truck at a different location just to mess with them (who doesn’t?). In any case, she stated that we made an honest effort to drop it back off when we said that we would but had to leave it at a nearby location instead.
I called up Budget Customer Service this morning (Tuesday) to confirm that the contract was closed out properly. Seems everything was charged properly except that the guy at Classon charged us an extra $ 10 «cleaning fee» which is complete nonsense, because at pickup time the inside of the truck was a little dirty, and I neither ate nor spilled any liquids in it, the truck was returned in the condition that it was picked up in. Given the guy’s less than customer-​service oriented attitude, I’ve chosen to just eat the $ 10 rather than argue.
So basically STAY AWAY from this location. The Tillary Street location seems more honest and respectable, yet for some reason didn’t come up in my search when I was on the Budget site making the reservation.

Never took the time to review anything before but felt so strongly about this one that I had to say something! BEWARE!
Our $ 20 truck ended up costing close to $ 200 after they milked us for everything. Still in the process of trying to get a partial refund. After returning the truck and parking it Exactly where the employee (grouchy, unhelpful guy) told us to, we received a parking ticket… fine. My fiend (the driver) paid it. A couple of months later I am looking at my bank statement and see that Budget Truck charged my card for the ticket again, I guess hoping It would go unnoticed .
Terrible service, misleading pricing. I cant believe that this place can even exist.
Just don’t do it or you will be sorry.

If I could give Budget a –5 stars, I would. Reserved a truck for 8:30am pickup. Arrived at 8:30am and was told there was no truck for us. The guy working there (who is NOT an employee of Budget but of the lot where they rent trucks from) was apologetic and informed us that he sees this a lot. We were renting to go to NJ and apparently Budget doesn’t make much money when moving locally… the guy said often trucks are given away despite being confirmed in advance, only to those doing longer-​distance moves. They said an Inventory Manager would call us within a couple hours to tell us where we could pick up another truck. They did not. When I called their Customer Service line, the guy was unapologetic and told me they will call me back in 30 minutes. They did not. I called again. This time the woman was nice but said they found us a truck and to call a number. I did and the guy said «Budget passed your rental along to me but I have no trucks. Budget does this all the time.»
I called back a third time and the woman was apologetic and said the Inventory Manager will definitely find us a truck and call me right away. They never called. It totally screwed up our moving day.

if i can give this place no stars, i surely would! we booked the reservation for our truck a month in advanced for our one way move to atlanta, ga. when we get to the office this morning we found out it’s one of these locations that doesn’t have a dedicated area where the rental trucks are kept. just a store front and what couple of trucks available are parked on the side of the street. the man that runs this «establishment» was late in opening up. there was four of us waiting outside and what happens when we all get inside? every customer, including my husband and i, were toldthat trucks were unavailable because they were over booked. he then offered to give us a 15′ truck to replace the 24′ truck that was unavailble but that was unacceptable to us because we are moving our entire household which was why we needed the larger truck in the first place. all of us customers cancelled our truck reservations and some were already on the phone hustling to find trucks elsewhere, including me. save yourself some aggravation and got to u-​haul on 394 4^th ave in park slope. for real!

Rented one of their 16′ trucks for a move. The guy in the office was a pleasure to deal with when we picked up the truck and I was generally satisfied until it started raining. Turned out that the truck wasn’t waterproof. There was water dripping from the corners, and water coming in from the side and sliding across the floor of the truck. A bunch of our cardboard boxes got so wet that they were sagging and falling apart when we moved them out of the truck and a bunch of our stuff got soaked.
Considering how much money we spent on the truck rental (over $ 700 due to the 300+ miles we put on the odometer), I thought that at the very least we deserved a break on the price. But when I called the office to report the problem, the guy just told me he’d talk to the owner about it and that I would get a call back. I never heard from them again. Needless to say I will be going elsewhere next time I need to rent a moving truck.