Brooklyn Cleaners & Tailor Shop

I’m sorry, but service is key, and this lady is the absolute worst. Plus, my stuff never feels all that clean when I get it back (that is, when they don’t close an hour early without telling you so your laundry is held hostage all night or even weekend!)

how are the not open on saturday, or sunday.

I have been coming to Brooklyn Cleaners for a year now and given them a number of chances. However, i have continually experienced sub-​par quality (shame on me for coming back… but no more). Normal shirt laundry/​pressing services are fine, but my dry cleaning has experienced very poor results. Basic stains (think ones you can almost take off with a finger nail) do not come out, and i have nearly a 100% success rate asking for a «re-​do». Most disturbingly, they have somehow managed to damage or add new stains to a number of my girlfriend’s finer garments. I have had mixed dry cleaning results across the city, though i would not recommend this place for anything more than basic laundry services. Note — I cannot speak to their tailoring services.

I agree with what others have said here. It’s really problematic that they close well before they say they will. The sign on the door says they close at 7 and I have arrived multiple times between 6:30 and 6:40 to find them already closed. It’s not that closing at 6:30 is a crime, but not letting customers know when you ACTUALLY close is a problem. There is nothing like dashing out of work and rushing home to be sure you are at the cleaners before they close, only to realize that they have randomly already closed. So frustrating.

They closed before 7 when I wanted to pick up my down coat on a Friday evening when they had put on my ticket it would be ready (they replaced the zipper). Also they replaced the zipper with a single direction when it had been a 2-​way zipper before and still charged me $ 50. When I came in the next Tuesday which was the first time I could come, I mentioned I had been there before 7 Friday and it was closed and they didn’t have anything to say other than «sometimes we close then.» They are not cheap, either. The only reason I gave 3 stars is for their previous decent (though expensive) services I have used that were on time.

I have brought numerous items here for tailoring. Frankly, I am not impressed. Yes, the tailor jobs are done well. But the turn-​around time is about a week and the staff are so unprofessional and not courteous. They never say «hello» when you walk in, they dont thank you for your service and they dont smile. It’s not like they are the only option in the area! And when you operate a business in a competitive environment you should be doing everything to be competitive! And that means customer service. If you live in the BK Heights area and looking for a tailor, don’t go here. I’m still looking for a good tailor in the area!

Not reliable at all, I got there at 6.36 and they were closed for 2 days in a row. They say they close at 7… Never again.

The service here is terrible. While the alterations that I have had done have been fine, each time I was promised a delivery of my items on a certain date, they did not arrive by this time. When I called to ask where my dress was they replied with, «Oh we forgot to drop it off.» After this happened once, I gave them another shot, only to have the same exact experience the second time. Additionally, when I tried to contact them to ask where my items were they did not pick up the phone.

Friendly and reliable. Prices are not the cheapest but no more than you’d pay in Manhattan, especially considering that they’re Eco-​friendly. I’ve not had a problem with them closing early like other reviewers have said.

I have lived in Brooklyn Heights for the last two years. I tried a couple other dry cleaners and had poor experiences, but when I found this place I would never go anywhere else. The staff are the nicest people and they always greet you by name when you come in. They do a great job on my suits, shirts and my wife’s clothes. I highly recommend this place if you are looking for a great dry cleaner.

I can’t comment on their tailoring, but I will say I will never take any women’s blouses to get dry cleaned there again. I took two silk blouses which I have had dry-​cleaned countless times without incident; one came back with a weird crinkled look all over, and the collar on the other was completely squished and a bit frayed. Not to mention the fact that it was quite expensive. Don’t accept items that you can’t properly launder, and don’t charge exorbitant prices if you’re going to just mess them up.

I recently needed a dress tailored for a wedding and was really glad to have found Brooklyn Cleaners on Unilocal.They did an excellent tailoring job. Moreover, the staff (Beth in particular) is incredibly helpful and friendly. I will be back for any future tailoring!

I agree that the owner is very nice; however, their dry cleaning is overpriced regardless of it being Brooklyn Heights. I can’t recommend their alterations as I took a pair of pants here to have the zipper replaced and they replaced it with the wrong zipper. I also found their alteration prices to be a bit high for the minimal work being done.

They’re still the only tailoring services I’ll trust with my clothes. Since my last update, I’ve gone back innumerable times, sometimes with whole armloads and other times with just one or two items. The job is always done beautifully and the fact that it’s done with a quick smile and personable service is just an armload of cherries on top of an awesome pie.
The only thing I’ve noticed is that the turnover rate with most items, whether it’s a simple hemming or a more extensive fix, is at least a week. At least. My most recent stuff took about two weeks (one pair of jeans that needed hemming and two dresses). It wasn’t so much a problem for me, but something to keep in mind if you need something done quicker.

I’ve tried many cleaners in the area and Brooklyn Cleaners has by far the best service and the best staff. They always have a smile on their face and are very prompt in service. As some of the others have said, they are only open until 7pm during the week, wish it was a little longer.

I really love the top-​notch customer service! Beth is really friendly and helpful.
My only complaint is that I wish they would open earlier and close later, since I’m often passing by to/​from work outside of business hours.

Not sure who wrote the negative review, but the owner/​employees couldn’t be nicer or more competent. As for the prices, this is Brooklyn Heights, not a cheap neighborhood, so they’re what I would consider normal for the area. They have been wonderful to me, never lost a thing, and have done an excellent job!
Note that the phone number listed here is wrong — it’s 718 852 7850.

Overpriced and incompetant. Skip this place