Azzurro

I wouldn’t come here for watch repairs. I had some moisture that made its way into my automatic watch. I asked him to remove the moisture and re-​seal the watch.
It took 2 weeks to get the watch back despite an initial estimate of 2 – 3 days. Each time I called to check on the status he wouldn’t offer any idea and just said he’d call when it was ready. Very unfriendly service.
The watch hasn’t run well since I got it back. I NEVER had to wind it manually previously and the power reserve would last for 2+ days. Now I’m lucky to get a full days use out of it, even when wearing the watch before I have to readjust.
I noticed this and brought the watch back for him to look at it. After waiting a week and a half I called to check on the status and he said it was done and he had forgot to call me.
Even after the second round of repair it still doesn’t work. He claims I’m not wearing it enough to wind it and that I need to supplement the auto-​winding with manual winding; something I never had to do before bringing it in. He actually said to me «look, are you the professional or am I the professional?». Well it might not be me, but I don’t think it’s you either.
I guess I’ll have to find a more qualified watch repair service to fix whatever he did to it.

Absolutely abhorrent service. I took in a bag and a pair of shoes to be cleaned. At first, they lost both and basically shrugged it off like it’s a thing that happens all the time. They couldn’t locate the items belonging to another customer ahead of me either! When they finally did locate the items days later, they hadn’t even cleaned them, which I didn’t notice until I brought them home (I just wanted to get out of there). When I called to notify them that they had charged me for a service they didn’t even perform, the man on the phone tried to convince me that I was wrong. Dude, there’s fuzz balls and crumbs
in the bag and dirt on the shoe… there is no way these have been professionally cleaned!
So, in essence, I paid $ 21 to have my shoes and purse stored for a week during which they magically disappeared and reappeared.

Unfriendly service, felt like I was a nuisance interrupting his personal phone calls… not pleasant. Price for the same service varies depending on who helps you… Had alterations done which didn’t come out very nice, had zipper replaced which broke as I was putting item on for the first time… I do not recommend this place.

I had a pair of boots resoled– no big deal– but he did an excellent job for a good price.

Azzurro is a cozy little shop in Brooklyn Heights. He altered two jackets and pants. Not only shortening but also making pants slimmer. Very good work in a decent time. He also gave me good advices what to pay attention to when purchasing suits. Thanks.

I went there to get extra holes made on a white belt, the guy that did it left black stains on the white belt and instead of apologizing said it would get ruined anyways with wear. This was a brand new belt and quite expensive. I can’t believe the attitude, if you have delicate items don’t go here not only did he ruin my belt he didn’t apologize basically said what can he do!

Very friendly service and they fixed my bag right away while I was in the store, right after it broke. Would definitely recommend.

A very professional place for alterations, Edward solved my problem for a very good price, looking forward to try out their other services, they basically have everything, watch repair, alterations, cleaning, shoe repair and etc, very professional and respectful people work there
thank you so much

Azurro is my new place for alterations. They were prompt and kind and did an excellent job on the dress I needed hemmed.
Going to try out dry cleaning and shoe repair next!

Had a suit coat and top coat altered they got it done in one day so I could wear it the next night. Friendly service reasonable price

This place is the only one I trust when it comes to alterations. Edward is always there and always professional. I used to do my dry cleaning, alterations, and shoe repairs here when I lived in the neighborhood. Then I moved and I still made express trips here to drop off clothes to be altered and shoes to be repaired. Now that I work nearby, I’m thrilled that they are close again. I’m always needing pants and skirts hemmed and taken in, and they almost never disappoint me. Out of the countless pieces I’ve had altered, I’ve only had issues with one. Stitching is secure, fit is perfect every time. Never looks like it’s been altered at all.
Their dry cleaning was, as I remember, just dry cleaning. Service was good. Once a mystery stain appeared on one of my shirts, but I didn’t discover it until I got home. I took it back a day or two later, and Edward agreed to clean it again at no extra cost. Likewise with the shoe repair — the materials they used were high quality and the workmanship was great.
One star off because their prices have risen considerably over the past 8 years, which makes me sad. But it’s still the only place I trust with clothes and shoes I care about.

I’ve come here a number of times, for everything from tailoring, to dry cleaning, to shoe repair. I’ve never had any issues. The service is friendly, and the prices are better than most of the other cleaners in the area.

Took a pair of expensive wingtips to get stretched here. The guy not only stretched them incorrectly but he ripped both leather and seems. Careless work with zero attention to detail. Don’t give them your business.

Shoe repair:
— he used dress shoe soles to fix my hiking boots and blamed me for not saying that I wanted hiking boot heels. Seems to me that should be evident.
— the heels lasted about a month and then came off.
— he didn’t offer to resolve either issue.
— took a lot longer than it was supposed to and he didn’t call to let me know when it was finished as promised.
Watch repair:
— the band he replaced lasted about two weeks.
— took a lot longer than it was supposed to and he didn’t call to let me know when it was finished as promised.

Azzuro saved me! I picked up a bridesmaid dress late Thursday evening from Heights Cleaners, only to find that they had wrecked it in the tailoring process. Brought it back the next morning, and they couldn’t fix it. In a panic, took it to Azzuro, who fixed it in 90 minutes. Thank you, Azzuro! You guys are amazing.

I’ve continued using Azzuro because of their proximity to my apartment. Over time they have proved themselves more reliable. I’ve had alterations done, items cleaned and shoes shined since my last review.
— Their shoe service was excellent and a good price for the quality of work.
— Alterations were mediocre, slow, and overpriced.
— Cleaning is much faster then before. If you drop of M/​W/​F before 11 AM and pay cash you receive a discount.

This place is the best in the neighborhood. Friendly staff, low prices, quality work and fast service. What more can u ask for?

NEVER GO HERE!!! First, they ruined one of my cashmere sweaters when I dropped it off to have a small hole mended. When I told them they were shockingly rude and unapologetic about the whole thing. I vowed to never go there again, but the place is super close to my apartment and I needed a heel repaired quickly. They did it, no issue.
THEN I dropped off my very favorite pair of $ 380 Loeffler Randall shoes to get cleaned. Just cleaned. Azzurro LOST the shoes and made no attempt to explain how it could have happened. When I asked them to pay me back the owner offered 10 times the price of the service. I was only getting them cleaned so it only would have ended up being $ 40!!! Again, everyone was totally rude and unapologetic.
I had to take the owner to small claims court for the shoes (i’m a broke student and these by far the most expensive shoes I ever bought). The owner did everything he possibly could to drag out the process, forcing me to return to court multiple times. Eventually, I couldn’t deal with the idea of sitting in court for another zillion hours and I gave up.
The people at Azzuro are incompetent, rude and dishonest. Seriously — ANYWHERE is better than this place.

let me quote a very, very wise person: «Next time your boot breaks… hit up the Miracle Man at Azurro… He’s really, really good.»
I had previously taken my favorite pair of boots to another shop to remedy the sole cracking around the edges, threatening to break free of the rest of the boot. No luck, should’ve asked for a refund. At Azurro’s, he turned the boot over in his a hands a few times, declared it «no problem», and asked if 2 days’ time was ok. uhhh… yeah!
Dropped off a pair of black boots with a broken heel at the same time, to the same effect. These puppies even came back shined, looking like new!
It’s hardly a consideration that this shop is completely out of the way for me, because the quality of service, workmanship, and fair price are all well worth it. Bravo!

I have a confession to make.
When one of the zippers on my favorite pair of boots broke, I cried.
Well, first I tried to solve the problem with a needle and thread. Yeah. And THEN I cried. A lot.
I was at work at the time, and I limped across the street (have you ever tried to walk in a boot that’s unzipped?) to a shoe shop where I was told that the case was hopeless. HOPELESS.
Fast forward five hours and one newly purchased pair of Payless shoes later.
I’m telling my sob story to the world.
A friend mentions Azurro, and a glimmer of hope appears.
I make my way to the shop, where the only word I can muster up is a weak, «Help…»
Azurro man takes the boot and turns it over a few times.
He asks for its mate, which I promptly hand over.
He then asks me if I want the boots shined.
«Shined? I need the zipper…» I try to explain.
«Yeah, yeah. I’ll shine them, too.» He smiles.
I kid you not. He SMILED. And, less than 24 hours later, he presented me with a perfectly repaired (and polished) boot. He’d given the pair new heels for good measure, and he (I’ll call him Miracle Man from here on out) charged me a reasonable $ 20 for the job.
Moral of the story? Next time your boot breaks (oh, and it will), hit up the Miracle Man at Azurro. He’s good. He’s really, really good.