BKJ Autotech & Uhaul

Read the other reviews and avoid this place.
The staff is rude, which is annoying, but not the end of the world.
What really got me was that they don’t have a parking lot and expect you to find street parking for their 15 foot box truck when you return it. If you can’t find parking for the equivalent of 3 cars on Brooklyn’s crowded streets, the staff will get personally angry with you and hit you with the large ‘unclean vehicle’ fee (despite the vehicle being spotless).
I took pictures of the clean vehicle and am submitting them to our credit card company to dispute the charge. The whole experience was stressful and annoying.
This place should not be an authorized U Haul location. They act like a shady knockoff.

I don’t understand why Uhaul would let this place represent their brand. I wish I’d read the other reviews before going here (except for their five star review which was written by the owner).
The guy was nice enough when I picked the truck up and the woman was only slightly rude. When I brought the truck back though it was another story — maybe he gets ticked for double parking his trucks? In any case, he thought it was my responsibility to find street parking for his 15′ vehicle and got aggressive when I left it double parked outside his shop with the hazards on.
He decided the truck wasn’t clean enough — even though I had just cleaned it out, and instead of being professional about it he pulled out his cellphone and proceeded to be confrontation towards me and tell me he was going to send a video to his corporate Uhaul center.
I called Uhaul’s customer service line at that point because he began yelling at me. While I was on the phone with them he went and charged my credit card that he had on file — which I had asked him not to do because I needed it charged to a different card.
Worst customer service ever — DO NOT USE THIS UHAUL LOCATION.

By far the worst customer service experience I have ever seen. I can’t even understand why Uhaul let’s this franchise exist. Went to pick up my sceduled Truck and first off the location is attached to a garage so who knows where the entrance is. When you do figure it out there is no immediate notice of your impending injury from the sudden step down after a quick step up. When the person behind the desk was confronted about the issue immediately got disrespectful and combative. Trying to explain why I mentioned the possibility of a better sign of this step was asked pretty much if I was illiterate from not seeing the worst placed watch ur step sign. Then hit with a multitude of person feelings that he must have had built up about him not needed this sh*t and not wanting to service me. The experience almost ended up in a confrontation from how rude he was, to how angry I became from my experience. I ended up having to be held back to then have him come out of his establishment and have to be held back also. Went to a closer Uhaul (which was a thousand times better) and explained what happened and they were very quick to explain that this is a common occurrence at this location. Over all very bad experience, please do not support this horrible location.

The staff here treated me with with complete rudeness as if my being there was a huge annoyance. They displayed a total lack of decency and really deplorable attitudes. Wish I had known prior, I would’ve taken my business elsewhere.

If you want to be treated like a nuisance or talked down to, go here. Terrible experience right from the start and sadly due to the timing involved, going with an alternative wasn’t an option. They also placed a charge for gas despite having refilled it. Go elsewhere if you can!