Applebee’s

Absolutely NOT happy with the service here. We’ve been done rating for over 10 minutes and our plates ate still on the table dispute our waitress walking by from time to time. When she’s needed she’s nowhere to be found. Asked for too go box after waiting a while and instead she brings the check… no to go box. Meanwhile our dessert was not even out yet. Feels like I’m getting kicked out. Unbelievable

The worst restaurant I’ve ever visited! We walked in to a very empty restaurant. The hostess gave us the worst table in the restaurant close to the kitchen and bathroom. We asked if we could move to another table because of the noise from the kitchen. She walked us to another table while walking past ±10 empty tables to another table on the other side of the noisy kitchen.
She scolded us like children telling us to not seat ourselves the next time (which we didn’t even do!).
A very embarrassing experience for me and my family who visited from overseas. Ironically the sign boasts «best franchisee» on the outside.
We walked out before ordering. Would never visit or recommend. One star is extremely generous.

EXTREMELY POOR SERVICE and the hostesses was most unprofessional. Clearly did not care for service quality, and this is the rarely that I have to give a negative review. I’m sorry for who goes to this branch. I have been to other countries with better service and have to overcome a language barrier. This should not represent Brooklyn and this company should look into this.

Ashton is an amazing bartender… the best ever!!! So efficient, so on point, the best ever! If you go here ask for Ashton!!! You will have a great experience!!!

Haven’t ate applebee’s in a long time. Decided to stop by this one that is located inside the mall. Not as big as other locations that i have been too but inside the décor looks similar. Hostess was friendly and efficient. We were quickly seated and offered a menu. Our server greeted us quickly and took down our drinks.
We had their pick 3 sampler appetizer plate (house salad, chicken quesadilla, cheeseburger eggrolls), hot shot whiskey chicken, and crispy brewhouse chicken. The house salad was fresh. Chicken quesadilla was ok. Not too memorable. The cheeseburger eggrolls were amazing. It was really just like its name, a cheeseburger in a shape of an egg roll. It was juicy and blasting with flavor. The hot shot whiskey was mediocre. The chicken was not too dry but the mash potatoes had way too much cheese on it. The crispy brewhouse chicken was good. The chicken and onions were crispy and had a tasty gravy on it. The oreo milkshake i had was surprisingly not too sweet and perfect.
Overall, I think applebee’s food quality had improved. Their menu doesn’t feel as big and extensive as other chains that are similar. Very good service and food came out fast. Server checked on us continuously.

TERRIBLE SERVICE DONT COME HERE!!! waiter did not come back to check up on us ONCE, everyone got their food except me! It was a very disappointing experience save your time and money and go to the deli across the street pls

I visited this Applebee’s once in September 2015. We were seated very quickly, basically immediately. The waitress provided us with the menus and came back pretty quickly after to get our orders. We live in the Caribbean and have never been to Applebee’s so we had a lot of questions about the menu. The waitress was visibly annoyed with us and told us she would be back. Sadly, she never came back. She is the reason this review is missing a star.
Approximately 10 minutes (or a little longer) later, another waitress passed and saw us just sitting there with the menus and asked us if we were being served. We told her no and she proceeded to help us navigate the menus and choose what we wanted. I am really sorry I cannot remember her name, she is VERY helpful, courteous and friendly. She did not show any visible signs of being annoyed with us… what a breathe of fresh air. She asked us some questions about where we’re from and we had a friendly dialogue.
We were so happy with her service that we decided to give her a very generous tip. Good customer service goes a long way.
P.S I should mention that we were there for more than an hour and the other waitress never returned — sad.

I see a lot of people complaining about the food, the service, etc at Applebee’s… I’ll let that sink in for a bit, it’s Applebee’s! I didn’t come here with the expectations of a red carpet experience or five star dining. However, I was a bit surprised that I actually did enjoy myself. I’m not much of a chain restaurant eater, but I was hungry and this was nearby.
I was seated immediately and given a menu. I opted for the 2 for $ 26 which I guess is new or maybe just new to me since I have not eaten here in an eternity. The meal was a 9 oz sirloin steak and two sides. They got the meals confused because mine was supposed to be mashed potatoes, veggies, and a well done steak along with a medium rare and two orders of mashed. They flipped flopped he orders and I ended up with the wrong steak, but whatever. The meal also came with an appetizer and I went with the mozzarella sticks.
The waiter seemed a bit forgetful because he didn’t being water until after about 30 minutes when I finally inquired. Also, when dessert was ordered, it seemed to be some major confusion and that took about 20 minutes. A positive is a handheld device that now have on the table which has many options. (Call your server, order additional items, change your order and games. For an additional $ 1.99 they have trivia, word puzzles, fill in the blanks, etc and you compete against your dinner mates. I found this to be a cool feature especially as I won most of them.
Overall, they served their purpose, I wouldn’t make this place a regular occasion but I was pleased with my time there today.
3.5 would be more fitting though

This Applebee’s is in dire need of new management and staff. As the other reviews have mentioned, the service is horrible. It took 15 minutes after we were seated for our waiter to approach us & take down our drinks (15 minutes seems like forever when you’re hungry), we had to remind the waiter to bring us utensils, our drinks came out when we were almost done with our food, the drinks (alcoholic & non-​alcoholic) were watered down, and the food was just OK but nothing to write home about. This place should only be a last resort.

NEVER EVER AGAIN. Hair in food and just not the Applebee’s I know from the south. These chain restaurants can’t make it that far up here with so many much better options. We ate here solely because we had free coupons our son won at school.

Only reason why I gave this place 2 stars is because my waitress was very attentive and apologetic that my son and I was waiting for so long. First off the chef needs to be fired. My Fiesta lime chicken looks nothing like what I am used to getting or taste like it. I did eat it because I refuse to go somewhere else because I was starving. My son food was mediocre. How he had a hot plate with cold food. Smh I don’t know if it’s poorly managed or what but I’ve never had such a bad experience here before until tonight. I mean get it together you are across from the Barclay How the hell people supposed to come eat a quick enjoyable meal before the concert or game. Smh

The service was great. Our server wasn’t all over us but checked on us here and there to make sure we had everything we needed.
Food didn’t disappoint, we were really hungry, but we felt like the three-​cheese chicken penne was lacking in the cheese department.
The menu was sticky and stained with some liquid but ehhh — not the end of the world. They probably brought it over from the bar.

I came here for my graduation last year with my dad– I’m not a big fan of fast food chains to begin with. I ordered a Thai Shrimp Salad and he got a sampler platter– the salad had wayyyy to much dressing for a under 600 calorie meal, and was pretty salty. Service wasn’t bad, but the food sucked in general. I’m never coming to this location again.

In a neighborhood with more great bars and restaurants than I can count, we have an Applebee’s. In a mall.
Look, it’s an Applebee’s. In a mall. In a mall right next to a Buffalo Wild Wings which is a bit better and has way more TVs to watch whatever you want to watch. If you really crave a mediocre bar with pedestrian chain food and big TVs, walk 10 feet to BWW. Or two blocks to Tony Roma’s. If you’re at Applebee’s you’ve probably just given up.
I’ve eaten here three times. That’s how many times I’ve given up.

Walked in here tonight to get a seat. About 30 open tables in the restaurant. Could have been seated immediately almost anywhere. Instead we were told we had to wait for the server to come back. Watched the server stand around talking with coworkers for 5 minutes. Asked why we couldn’t be seated. She said it would be just a minute. Another 5 minutes pass. Ask again why we aren’t being seated. Hostess walks about three feet away and loudly exclaims into her walkie «these people are impatient»
Walked right the hell out. The servers were standing around doing nothing but talking to each other.

This applebee’s location is the worst. 2^nd time coming here and the last time. Very poor customer service and an extremely long wait between ordering and getting the food. We waited 40+ mins for our food (only 2 orders) and 10 mins to get our utensils after receiving the food. On top of the long wait, 1 order was cold and they had to place the order again… yes we waited another 20+ mins. Just to make one thing clear, there were many empty tables. It was not busy at all. Who is managing this location???

So, we ordered from the «new» menu. I asked the waitress about it and she referred to it as the «new» menu. I asked her what the portion sizes were for the «mix & match for $ 16». She wasn’t sure cuz it was the «new» menu.
We ordered the Kobe Meatballs and Salsa Verde Shredded Brisket Nachos minus the jalapenos.
When the order came, I saw burnt meatballs the size of golf balls. Thinking back, I should have asked for a new order.
The brisket nachos was mostly nachos with 2 clumps of brisket. I was expecting the brisket to be spread amongst the nacho chips. I thoroughly enjoyed this entire dish.
The meatballs was half-​good, the unburnt part. IMO, it doesn’t need marinara sauce. Meatballs are delicious on its own. It also was served with bread. I guess I was supposed to make a meatball sandwich.
I do like Applebees, the atmosphere and sitting in a booth, selection of food & drinks. If I spoke up about the burnt meatballs, I would have thoroughly enjoyed my time there.
I forgot about the Blue Ribbon Brownie dessert. I like that it cut the brownie into 2 triangles, cuz there were 2 of us. The brownie was chocolatey, sweet and moist. The vanilla ice cream was okay. The whipped cream was delicious too.

I was looking for the Uniqlo and stopped by the Applebees for a quick bite. I don’t mind Applebees for a quick meal. I was away from the States in a while, and was craving a strawberry lemonade. I cant say they have the best kind, but on a hot summer day it was a great thirst quencher. The chicken Asian salad was huge, but decent.

My bf and I had dinner here tonight. This was our second time at this location. We wanted to come yesterday but it was packed because of the Nets game. Anyway, we were seated right away in a booth. My seat was oily. :/
We looked over the menu and decided to do the 2 for $ 26 but our waitress was MIA. When she finally took our order, she was a bit all over the place. We ordered boneless hot wings but received bbq instead. I ordered the 9 oz. sirloin cooked medium but it was more medium-​well, nearing the well side.
We were planning to order dessert but the waitress once again was MIA. I felt like she was hiding in the back or maybe taking a nap. Who knows. She had stopped by our table and asked us if we were doing ok but then quickly sprinted away, neglecting our idle empty dishes. We got tired of waiting so we didn’t order any dessert and wanted the check so desperately. We were twiddling our thumbs while waiting for her to reappear. Awful service.
I would have given this a 1-​star review if not for the fact that we had a decent time the very first time we came here for dinner. Needless to say, we won’t be dining here anytime soon.

This was my first and my LAST time dining at this location. My server’s name was Lizette, at first I thought she was great. She constantly checked on me to make sure I had everything that I needed and I was thankful for that until I was ready for the check and that’s when I noticed that she disappeared. I must have waited for her for about 10 –15 mins so that I could request the check and some to go containers. To make matters worse, she took the orders of two tables before fulfilling my request! Needless to say that I also requested a cup of water that I never received.
Question…whatever happened to 15% gratuity? Why should I be forced to give an 18% or 20% gratuity if I feel that the service wasn’t worth it?