Hansen Brothers Fence

While their website claims they build relationships and make friends, we’ve had completely the opposite experience. On top of being hard to get in touch with, our current project which only involved replacing some parts of our fencing was a complete disaster. Their installation team has shown up twice without setting up an appointment or calling first, leaving us with no option but to put our small business operations on hold so they could just get it over with.

Competitive bid but had several issues with scheduling and quality. In hindsight wish we had gone with Premier, another smaller firm, or I dare say even Midwest.

Poor craftsmanship AND poorer customer service!
Heidi visited my property for an estimate. She was very courteous and professional. I decided to go with them in part because they are supposedly a conscientious locally owned family business.
It was explained to me that there may be some minor settling in the ground after install and that they would be happy to come back and make the adjustments necessary for me to enjoy my investment for years to come.
9 months later one of the gates has settled so dramatically that it is virtually useless. The $ 3,300 investment in my property now needs to be held closed with a bungee cord.
I’ve called multiple times and was assured that someone would be out to remedy the shoddy work and no one has even showed. 18 months now and they refuse to return my calls.
Please learn from my mistake and spend your money with a company that values it’s products, customers and reputation.