Simons Shoes

I got a very nice pair of boots here, but was disappointed with the service. The two women working here were pretty friendly when they spoke to me, but mostly spoke to each other. Since I went in on my own, I was hoping for an outside perspective, and they did not seem all that interested in giving one even when I asked. Nice selection, kind of pricey, not the best service from my experience. It could be that it was just an off day though. Who knows!

Great selection of shoes and helpful staff! I think they were understaffed for the crowd that was there the day I went.

Wow, this store has so many great brands of shoes! Examples: Fly London, Dansko, Reiker, Ecco, Naot. All are stylish, great quality, and fashionable.
Their sales a great, too. I just got some cool Fly London shoes for half off! Very nice service there, too.
They also have nice bags and accessories. Go! Go!

I just love this store. They have the best selection of shoes and boots, and accessories of course. My favorite purchase so far: Naot sandals and Rieker booties. Both are soooo comfortable. I am very tall and I could never wear hills, but these sandals are amazing.
They also have a huge section of HUE leggings and tights. Each time Im here, I just cant help buying something for myself or someone in my family. They have shoes for extra wide feet, I bought my mom a pair she loves them.
The staff are also so nice and helpful.

I had a great experience here! I was going to New York for the weekend and wanted just one pair of sandals for the trip.
SERVICE: I got to the store shortly after opening and one woman, Morgan, was working. I’m sure it was helpful that I knew the exact shoe name I wanted (naot kayla), but I thought her service was perfect for me. She let me jump around the store and offered her valid and relevant opinion (my initial instinct so the validation was nice). They didn’t have the finish we decided on in my size but she was able to order it FOR THE NEXT DAY. It came in, she called, I bought. (And my feet were happy in New York!)
Worth mentioning: NOBODY IS PUSHING YOU TO BUY ANYTHING. This is a great browsing experience.
SELECTION:
I know «comfort shoes» get a bad rap for being… just…totally ugly. I feel Simons merchandises well and it is a contemporary store. I loved browsing in here because I felt like I could make anything look cute but still be comfortable. I had a girl on the street shout at me that she liked my sandals! Also, THEY HAVE GREAT ACCESSORIES!!! Socks, wallets, tights, practical purses and backpacks? I feel so functional already! If you aren’t a comfort shoes convert yet, come here and you will be. Stop treating your feet like garbage!
OVERALL:
I think the customer service here is the preferred service of younger folk but the product mix may not be geared to the same crowd so maybe there’s a disconnect. I’m secretly 90 trapped in a 20-​something body so it works to my maximum benefit. If you want something, ask for it! And don’t get too sensitive about the demeanor. Happy shoe shopping!

I love this store. I’m from Chicago, but every time I’m in Brookline I make sure to get a visit in at Simon’s Shoes. The owners are always so helpful, they truly love their business and it shows through their devotion to clientele. Their staff is always really friendly and accommodating too. Also they have the most comfortable shoes with great quality. If you are looking for something that keeps your feet happy, I highly recommend stopping in!

Simon’s is like a candy store for your feet! They have the most beautiful, well-​made, comfortable brands — AND the most helpful staff imaginable! Plus, the location is great — right in Coolidge corner, with a T stop steps away and convenient parking behind the store. And when you’re done shopping here, there are lots of other stores and restaurants to explore, and even a movie theater next door. So coming to
Simons can be a great all-​day outing, or a destination unto itself.

Great local option for beautiful and very comfortable shoes. They have a wide selection of work shoes, sandals and boots. Their speciality is comfortable, walkable shoes. Sales help is great. Naot, Dansko, Reiker, La Canadienne, Pikolino are just a few favorites.

Well, I’m glad it’s not just me :-). Yesterday I went to Simons and ended up walking out because I seemed to be invisible to the sales staff. (Back when I worked in retail the standard was that everyone had to be greeted within 15 seconds of walking into the store.) Also for a shoe store they have very few chairs which is not very welcoming. Today I went back because I really NEEDED a pair of shoes. I went up to the woman hanging around the cash register and asked if there was a wait to get helped. That melted the ice.
Simons carries name brand shoes. There are a lot of comfort brands like Noat, Clarks, Dansko, Birkenstock, Wolky, Beautifeel. They have men’s and ladies shoes but the men’s selection is much smaller. The prices are all over $ 100. I find that for what they are selling their prices are less than some. For instance I purchased a pair of $ 125. Dansko shoes. I have seen them for sale elsewhere for $ 149.
This is located in the Coolidge Corner area of Brookline. I followed the «P» for parking signs and found metered parking with only a little trouble. The pizza at Otto Pizza across the street is awesomely good!
All shoe stores sell socks but Simons has a large selection of quality socks and tights.
Overall I would go back again.

This store has everything… Great quality shoes, great service, great bags and accessories… Now a days, it’s hard to come by stores that have everything all in one… This does!

I love some of the shoes at Simons, but I have had difficulties with the arrogant attitude at times of the staff-​or manager. I bought a pair of shoes several years ago, a boot with a sculpted heel, and when I asked if I could get something similar, and if they could clean them up a bit, they insisted the shoes were not bought at the store, because she could not remember carrying them! I have bought several pairs of shoes there and to be treated that way, when I knew exactly where I had bought the shoes, in the most condescending manner possible, was inexcusable.
I am interested in buying a pair of Clark’s shoes for a trip, but I am very worried about going back, and should they not work in the home after trying them out, I also am worried, reading some reviews, that they will not be able to be returned.
Simon’s really does need to realize they are losing customers as a result of attitude when something goes amiss, or even when it doesn’t. I doubt if i will be back… it would take a lot. I’d rather buy online and return them then deal with that kind of attitude.

I’m a huge advocate of supporting local business whenever possible, but I can say that I will never step foot in Simons again.
I walked in knowing what shoe I wanted and ready to pay the $ 130, but was hoping to get some answers on the different leather finishes available before doing so. There was only one other customer in the store yet the two clerks repeatedly walked by me actively avoiding any eye contact. When I finally got their attention and got the shoe I had to ask for a different size. You’d think I had asked her to climb Everest. Upon returning she dropped the shoes at my feet and walked away. Needless to say I didn’t even try them on — I just left.
So so disappointing. Ended up buying from Zappos.

They have really nice shoes… but most are outrageously expensive! Yet, if you are lucky, you might find some good deals at the clearance section. The quality of the shoes is quite commendable though. The other stuff, I am not too sure about though…
Anyway, I would agree with the other reviewers that the staff seem a little disinterested which is a shame because I would really like to go here more often.

I really like Simon’s Shoes. I like that it is a family business and the owners are so gracious and polite. They always have a new selection of comfortable yet more modern shoes. Recently they changed the second half of the store and it has sun hats (SO CUTE), nylons, socks, purses, scarves… and so much more. I’m absolutely in LOVE. Good thing I didn’t have more money on me or else I would have been broke leaving there. I cant wait to go back.
If you haven’t been but live in the area its a good place and family business to support and at least check out once!

When I lived in the area, I was a fan of Simon’s shoes because my feet have «issues» and I could always find shoes that fit and hold up well — and look good. Also they give back to the community by helping to recycle worn shoes to women’s shelters.
When I came back to Brookline on a recent visit I made a beeline to the store and bought 4 pair of shoes — and told them I needed to check with my podiatrist and would they allow me to return them w/​i a few days? Granted. Found customer service as good as it gets.
THanks Morgan!!!

I wandered in to Simons after almost giving up on my quest to find comfortable yet stylish sandals for walking around the city. I was also drawn into their summer sale selection. The staff took a long time to warm up to me. I was almost ready to leave when someone finally asked me if I needed some help, so I asked to try on the pair of sandals I had been eyeing. After I made contact with the salespeople, however, they were extremely courteous and helpful. I am a bit perplexed why they don’t greet the customers as they walk in as this is a small, more expensive boutique shop, but whatever, I got some nice sandals. They fit well, but were a bit snug, so the salesperon offered to stretch them for me on one of their machines gratis and I could pick them up later that evening. Cool. They stressed that their sale merchandise is final sale, and the shoes would especially be final sale after being stretched, but I was so desperate for a good fitting pair of sandals, I was down. When I came to pick up the sandals later in the day, the salespeople saw me coming from the window and were already retrieving my shoes when I walked in the store. Nice! I was pleased with the results of the stretching and hope I will finally have a nice pair of sandals that will last for awhile. My only complaints here are that the shoes are rather pricey, even the sandals I got on sale, and it would be nice if they’d greet people and be more helpful initially.

What I love about this store is that the women’s shoes are made for real people, not some designers’ ideas of what some poor tottering woman’s big ol foot should be squeezed into and stacked up on like a stork on a fence post. AND YET, the shoes are attractive and stylish. I found a new (to me) brand here that is sooooo comfortable: Naot, made in Israel. I may never buy another brand. Others have mentioned other brands they carry, so I won’t go over that again, but I will say that they seem to have specialized in very comfortable, well-​made, good-​looking shoes. It’s a rarity, friends.
Oh, one more thing. They have GREAT socks. If you’re a fan of cool socks, this is your place.

I had a wonderful experience at Simon’s today. I came on a mission. I have been having a lot of problems with my hip for the past two months (I know, I know, I’m too young for that), and it finally occurred to me yesterday that maybe my shoes were making the situation worse. I know a lot of nurses wear Dansko’s, so I wanted to try on a pair for myself.
The staff at Simon’s could not have been more helpful. I did have to wait for a bit to find someone who was free, but it’s a sunny Saturday in Coolidge Corner, so the place was busy. But the guy who helped me was incredibly nice, he brought me a TON of shoes… I think like, 7 pairs in all, and gave me plenty of time to think things over and walk around the store. He was definitely not hovering, which I appreciated, since the shoes are pricey, I wanted to make sure I had the right pair.
In short: love the shoes, if I buy another pair, I’ll definitely be back.
Another plus, the prices were totally comparable to what I found online!

For over 15 years, I used to enjoy shopping here. The owner was friendly and always had a superb selection of shoes and boots. Ownership changed hands and sadly, so did the service. They sales staff act bored and disinterested. No one offers any assistance, let alone greet customers.
Evidently, they don’t care about their loyal base. Usually, they send cards a week in advance of their summer sale. This year I received nothing (I’ve bought three pairs of pricey shoes there in the past 12 months). When I mentioned this to the sales woman all she could say is «we sent lots of cards,» not «sorry we missed you; would you like to be on our mailing list?» Their website is also out of date too and has no information about the sale. Isn’t the purpose of having a website to keep customers informed?
A little kindness goes a long way. No matter how many quality labels they carry, Simon Shoes will lose their customer base if they don’t pay attention to their base.

I wanted to exchange a pair or Naot sandals for another pair of Naot sandals and I was within the week limit.
I went back to Simon with the shoes. Upon arriving at Simon, I went to the counter where the cashier opened the box with the receipt, looked at my shoes, which were unscathed (as I didn’t even wear them but to walk around my apt.) and determined after about 5 seconds that they didn’t look brand new and they weren’t going to offer an exchange. There was a scuff mark on the heel that she kept pointing out, but that very mark was on the shoes when I bought them. She didn’t care and to boot I was shocked by her dismissive attitude. So much so that I mentioned that I was a return customer who had purchased from their store in the past a few items and that I’d always had a good experience. I then asked to speak with the owner who never came directly to speak to me, instead preferring to use the cashier as a conduit for the bad news. In the end, the result was the same: No Exchange, Buh-​Bye!
Before I left the store, I gave a final plea to the cashier. Wasn’t there something she could offer in the way of customer service to a «valued» customer who had spent nearly $ 500 at the store in the past? Was it worth losing me as a customer and all the future purchases I could make for a pair of shoes?
Apparently it was. Which is just as well cause I found the same pair of Naots I bought at that store for over $ 130 online for cheaper.