Bill Doran Plumbing

Mike & Keith were awesome. Came over within an hour and fixed my disposal. I’m not sure at all why they have a low rating because it was great service, they were very professional, and even wore those little blue booties as not to track dirt into the house. Thanks!

Doran does not provide prompt, invoices with clear descriptions for the work performed, in a condo association this is important to understanding who is responsible for paying for a repair and how to prevent an issue from recurring. It took them over 90 days to provide an invoice for work performed.

Doran Mechanical is the best of the best. I called to get a toilet fixed in the middle of this year’s blizzard, and he sent someone over literally 20 minutes later, fixed it on the spot, and was reasonable about the price. I have used them exclusively, and have many more great experiences that are not necessary to list.

Our management company is always pushing these guys, so we called them a few times.
One time we had a real simple job they sent three guys for a one man job.
Another time we needed an emergency repair. Billy showed up himself and knowing we are in a bind asked $ 20K. Next day we found another guy through a friend who have fixed everything for $ 7K.
Doran’s guys showed up drunk at work.

Our water heater started leaking suddenly and needed to be fixed quickly. There was a post-​it note with the phrase «Call Bill Doran Plumbing for fast and reliable service» stuck to our water heater. So, I called Bill Doran Plumbing because 1) I needed to get this thing fixed quickly so we could get hot water and 2) I liked that this company (that presumptively installed the water heater) had stuck their own little advertisement on it. Two repair guys came within a few hours and diagnosed the water heater as «dead»; it was ~10 years old. They offered to replace it that day and eventually (after leaving and talking to their boss or having a smoke or something) quoted me a price of $ 2100 for an A.O. Smith conventional tank water heater with all installation costs included. Given that we needed the tank replaced quickly and given that I did not have the time to shop around, we took the deal.
They did a fine job and had the water heater installed within a few hours. I was happy with the speed and professionalism of the process and the guys who installed the water heater were great. I don’t know if the price is reasonable, but I suspect that I paid through the nose for rapid delivery and installation. I had trouble finding reasonable estimates for water heater pricing and installation, which is part of the reason I’m writing this review.