Bank of Canton

I have worked with Dee Reddington multiple times since being referred to her by a real estate lawyer when I was looking for a more responsive mortgage broker. She and her team have been first class on every metric through a variety of transactions and market conditions.
For context, at this point we have bought a short sale, two rental properties and a primary home and refinanced all of them multiple times with a variety of loan types.
As you can imagine from the variety of activity we have had lots of interaction and I have found her responsive, credible and great to deal with. I should add that this was just as true when I didn’t know her and the property was in the 100K range as it was when we had already worked together several times and the property value topped 600K.
Also, I’ve had a number of people in «the field» (i.e sellers agents) comment that BOC/​Dee were a really strong group to deal with and made an offer more credible. One agent said «Oh, they get it done» and told the seller the same. They have turned around pre-​approvals extremely fast, a necessity in this market.
I’ve been extremely happy with the service and the skill, even when they have given me bad news about my ability to get a particular loan. They have always looked at multiple alternatives and walked me through them.
Really excellent.
Jon Mc

I’d definitely give them a «0» rating if I could.
IF YOU SEE THE NAME DEIRDRI «DEE» REDDINGTON RUNNNNN!!!
Deirdri Reddington was the person in charge of reviewing my application to complete my pre-​approval and was NOT the least bit professional.
So this preapproval process which should’ve only taken a few days took over 3 weeks! A week into the process I sent an email to check the status, that day Dee pulled my credit report. Unfortunately no one contacted me after I sent the email. I decided to wait a few more days and decided to call Shauna, Dee’s loan processor to find out what was going on… she said she would relay the message to Dee…5 days later… nothing! This was very disheartening considering many companies nowadays are taking stronger efforts into improving their customer service.
I decided to send another follow-​up email and included Dee, Shauna, the CEO and VP. Surely that would work? And it did! Within an hour I receive a call from Dee and she informed me of the status of the loan application. She said I wasn’t approved, but in fact I was, just not for the amount I wanted. I then explain to her that it would’ve been nice to have received a call sooner and she said she was «checking» other alternatives to see if I could be «approved». BUT like I stated earlier, I WAS approved, just not for the amount I requested. I then explain that regardless of what she was doing, the most logical thing to have done was provide me with an update. She sarcastically said that’s what she was doing and her boss was now aware (I guess bc I copied him on the email). Really woman? I mean the fact that she had a pissy attitude, didn’t apologize for her delay AND didn’t bother talking about my options, goes to show her work ethic is likely nothing to brag about.
Bottomline, sometimes it takes an email to the execs in order for you to get a response.
In closing, your income and assets speak volumes. What I’m learning in this area is that money screams not just talks.

I had EXACTLY the same experience that Jordan B had. I worked with Dee Reddington on my mortgage for my first home. My first experience was great. She got me a low rate and was attentive. About a year after I bought my house she reached out to me several times about refinancing. The way she explained things to me it sounded like if I paid for the appraisal, regardless of what the house appraised for, I would be refinanced for a lower percentage than what I was paying within a .25% range. I had been hesitant about refinancing but she convinced me it was a good idea and was excited. I received a letter saying I had been denied for a refinance, I reached out to Dee by email and phone a number of times over several weeks (at this point all I wanted was an explanation of why I was declined the way I would expect any person of any profession to give to one of their clients). I finally got her on the phone and she explained things (sort of) and said that she would talk to her superior about refunding my appraisal fee. She sounded genuine but at this point I realize that she only said that to get me off the phone. I’ve reached out to her multiple times since then by phone and by email and have been completely ignored. I have given up and would highly recommend not using her for anything. It’s been a long time since I’ve experienced behavior this unprofessional.

Outstanding Service! We have worked with Dee Reddington and the Bank of Canton for a number of years now. Most recently, Dee was indispensable in helping us secure the purchase of our new home. It was a hotly contested process with more than 20 offers on the house. Dee rallied a fabulous team (agent, legal, inspection) to help us make a winning offer for the new home, sell our existing home, and successfully bridge the two financial transactions. She is friendly, professional, and you can count on her to come through in a clutch situation.
Sent from my iPhone

I worked with Dee Reddington as some others here have done. This was the 2^nd time we worked with her, the first being a purchase of a new home, with this being a refinance of said home. Everything was going fine with the refinance in the beginning, however after a while she started to become unreachable. We continued with the process as we figured she was busy and paid for the appraisal anyway (setting us back about 300 – 400). We then waited for Dee to finish up with the process. However not long after that she was completely unreachable and was not returning our calls. We eventually gave up, but her lack of being upfront cost us some money and she didn’t have the professionalism at least to tell us she wasn’t going to be able to refinance our home. We later went online with QuickenLoans the next month who were able to refinance without a problem (with a better rate than Dee originally quoted).
This was back in 2009 so bankers/​mortgage brokers were probably somewhat shell-​shocked and wary of the market, but her lack of unprofessionalism here (i.e., avoiding us) should be noted. That, and the fact we were able to easily obtain a refinance a month later left a bad taste in my month concerning working with her.

These people deliver! When I bought my condo, my realtor recommended this bank for financing. At first, I went with a different mortgage broker referred to me by a friend. After all the paperwork/​setup it turned out their lender could not approve my case due to issues already known after wasting a total month! This almost cost me the deal.
I came back to Bank of Canton and worked with Dee Reddington. She was extremely helpful, capable, and delivered great rate/​closing cost. I am very happy about their service and highly recommended them. Remember, when it comes to buying a property, getting the lender that can actually close the deal is the utmost importance.

I love Bank of Canton. I first stated banking here back around 2005 when interest rates were much higher and BoC had great rates on CDs. Since then, I’ve acquired a checking account and a savings account here as well. This branch is very clean, quiet and generally chill. The staff are friendly yet professional (see my review of Bank of Brookline for a list of what not to ask your customers). The customer service here is great and the bank managers have frequently helped me with my CDs and when I forgot my ATM password. Also, they usually have free coffee, at least on the weekends, and throughout they year they give out some cool schwag. I use my BoC day planner ever day and occasionally rock my BoC coffee mug. It’s all good.

Our mortgage is now through Bank of Canton. I’m happy about that, you ask? Oh, yes, I sure am. From start to finish, everyone that I worked with at The Bank of Canton was great. I worked with Dee Reddington and also Gail Capelle primarily. I initially tried to get set up with Bank of America, but the woman I worked with didn’t seem to understand that I needed things done in a timely manner, and I soon scratched working with them because of that. I can foresee switching the rest of my finances to Bank of Canton, if the ATM situation is acceptable. Everyone I came into contact with through the bank was great.
Dee made sure we got the best deal possible with the best interest rate, and ended up setting us up with a first time home buyer mortgage product, which was fantastic. It gave us seriously, SERIOUSLY discounted closing costs, and a great rate. We were mentally braced for it to be much more and were thrilled that it didn’t end up being that case!
I’d definitely recommend Bank of Canton if you need a mortgage or loan of any sort, as we had an amazing and quick experience on a house we’d been waiting for months and months for. Dee, Gail, and everyone else involved pulled the closing and mortgage together in mere weeks, which would NEVER have been possible had I gone with a larger bank. It was amazing, and I felt that everyone I encountered through the bank cared about our business, and also of our getting the deal, which I don’t believe a larger bank would have even thought about.