Firestone Complete Auto Care

I had 4 new tires installed at the Wauwatosa store and three of them began to leak (4 months ago). I brought my tires to this store since I am living in this area now. They found that 3 of the 4 had rim leaks. Instead of telling me that I should head to the store of installation, they covered the work free of charge. It was awesome of them to do! Had they charged me, it would have been 92 dollars. Plus, everyone was extremely friendly and honest.

Very happy with my experience from beginning to end :)
I came in with my Volkswagen Jetta and needed all four tires replaced. I did not have a appointment and they said that was fine, I didn’t need one .
He explained to me all my tire options —
There are 3 levels you can choose from. You can also do all season or winter tires. They range from standard, to the best ! I asked if they had any holiday sales going on, and to my luck they were! They had 80,000 mile tires, which were normally in the best level category, on sale for mid level pricing ! I gave him my keys and he said it would be about 40min to a hour. They have a huge waiting room. I decided to grab some food and do some Christmas shopping ! Another perk, this place is located rite next to Brookfield square !
He said my tires looked like I had a alignment issue but he would call me during the appointment to let me know for sure. If I did need it realigned it would be either $ 150, the sale price while getting tires replaced, for a lifetime warranty of realignment in the future or $ 86 for a one time fix ! Turns out it was fine !
All said and done it was about $ 653 for awesome tires and the labor ! They do a courtesy check as well. He was not pushy with anything and did not try to upgrade me or sell me on things I didn’t need. I thought for sure he was going to call me and say I needed the realignment, but he was up front and said it looked good ! Best car customer service I’ve ever received .
Another awesome perk —
I have a warranty for the tires, for their full tire life … Which means up to 80,000 miles ! I can take it into any Firestone or tires plus, around the country, for a free repair or replacement. They can check the levels and even just put air in it if that’s all you need. He said to go in around every 5,000 miles for a free tire rotation !
I’ll be coming here for more car care needs !
Highly recommend !

I had new tires installed on my car about two weeks ago at this store. The staff was very helpful and knowledgeable, they repaired a cracked sensor at no charge and had my new tires on in about an hour. I would high recommend them.

Curt the manager of tire sales is awesome. Had a problem on the highway. Tried a few places and no help. Curt took the time to find the right tire for us on a Saturday and we were back on the road! Thank you Curt!

I just stopped in to find out why my check engine light was on, and Mike was super helpful! He did a code check for me, and figured out it was something minor, and even shut off the light for me! I will be moving to the area in a couple weeks for work, and will DEFINITELY be coming back! I’m so happy I chose Firestone today!

I give 5 Stars for always being so helpful and friendly. Another 5 Stars for the location being right across from the Shopping Mall. Drop the car off, walk across to the mall and have some coffee or do some shopping. They call you when the car is done.

Good for the basics, although anything other than an oil change is pretty pricey. I work within walking distance, so I drop one of my cars off at 7am, and pick it up at noon.
Their $ 29.99 oil change/​tire rotation special (that seems to be ALL THE TIME) is a great deal.
They are rather expensive if your car (like my Prius) needs full synthetic: $ 65.99 after taxes/​fees/​etc.
And they will ALWAYS try to sell you something else, cabin filter, «you need new struts», «you should really get new tires, you know.» I usually just thank them for bringing it to my attention, and go about my merry way.

I’ve never had a problem. Just your basic tire stuff and alignments. They’re always nice and get you in fast.