Regeis Care Center

Poor dietary system. Fail to provide proper diet needed for patients in rehab. Had to go to physical therapy on empty stomach. Even simplest requirements are not met. Their dietician need better training. They use frozen and canned processed food for most food! Physical and occupational staff appear to be good! It does look like they jjoined or crosstrained housekeeping with medical assistant staff… Clean look! They need to understand that patients need to be strong to get well. Diet fail miserably… P. s. after some requests… Food has gotten a little better. I hope they will at least keep this habit… Just request milk and eggs! A safe bet! Let them keep the rest! Never seen «extra small» boiled eggs before! Now, i have! Lol!!!
*update*
There has been major changes! Fresh veg, food, and fruits. Soup made fresh… Staying a little away from «alphabet» soup like sometimes! Very glad to see this. Hope and wish a happier stay here! People are efficient and friendly! I’m getting stronger and better as each day passes! Changes are for most with regular diet.
This facility would be more if the meds nurse was better! That position is not reliable! Late two days getting to work! Meds are not dispensed same time every day! Today, 9:00 am pills has not been given yet! It is two hours late! It is not the same person either! I think it is a LPN assigned to do this!
Update 2*
Back to sqare one with food! It is hard for them to not use canned food! Or frozen food that is warmed up! No… top of all this, there is no microwave to warm up food!
Today’s lunch was warmed up untasty fried then «baked» chicken, mushy frozen carrots, watered down canned pineapple chunks, can soup. At least warm and taste ok!
At least Physical therapy and Occupational therapy staff makes up with their competence and diligence!
*update 3
Today’s lunch was amazingly good! Everything freshly made! First time I finished everything here in days! Today was orange glades turkey wings, rice with peas, red cabbage… I mixed the fresh onion and tomato salad that came with my usual tuna sandwich! :) dietician and dietary staff stepped up! Also meds where on time today at 9am. Was able to do PT/​OT on time!
Last update! Health services r great! Food is hit or miss… Lunch and brkst was a joke! All processed and warmed frozen food! Lately when bad, it is the worst! other local hospital food is better than here! and this is rehab /​nursing home! go figure! Make the best of what we have to do! :) no complaints on health care! Food is the worst! Have somebody buy you food! Administration do not care to make food any good! Dietician is the employee of this month! I do not know why! WHY?

(First off, its actually called Regeis Care Center)
The first reason they get 1 star is because of the Director of Social Services; his name is Alvin Neu. You would think that at an organization where elderly are transitioned to after serious health issues and prolonged hospital stays that the staff would be aware of the dire need of family members to get prompt and helpful information about their family member and their property, not the case with Mr. Neu. A simple apology would have helped the matter and I would not be here writing about him. Instead, Mr. Neu seems to not want to take responsibility for his actions or job, which is a huge concern because he works at a nursing home, a place where respect and responsibility are probably important traits to have.
Regeis Care Center promotes itself as a high quality center, its one of the top recommended «Rehabilitation Centers» aka Nursing Homes in the Bronx, for some good reasons. It is clean, they do have new facilities and modern equipment. It helps that they have a young and pretty face (aka the Marketing Director) representing itself at the hospitals to talk to family members. BUT I visited a few of the most recommended facilities and noticed that Regeis Care Center did not show me their «dirty laundry». What I mean is, the best judge of how your loved one will be treated at a facility is based on how their long term and most immobile patients are treated. If the ones that are the least capable of taking care of themselves are clean and seem comfortable you can safely assume your family member will be treated extremely well. Regeis only showed me the pretty rooms with the flat screen TV’s that residents live in for the first 2 months of their stay.
On the other hand Beth Abraham, showed me their «dirty laundry» and though sad to see humanity get to this level; everyone was dressed well, clean and attended to. 5 stars to Beth Abraham!