Joy Harvey-Washington – State Farm Insurance Agent

Joy Washington and the State Farm office made a generous donation to our holiday party for homeless Bronx families. This kind, generous gesture speaks volumes about their commitment to the community. Thank you.
The Safety Net Project

Life insurance was always important to me. I wasn’t sure what type of insurance policy was right for me and my family, after speaking with Joy Washington at State Farm, I now understand the importance of protection. Thank you! I wish you and your courteous staff all the best.

When I moved to New York, I transferred all my State Farm insurance policies to this office. I began to get bills from State Farm saying my auto premium had increased. I’d pay them, then shortly thereafter I’d get a refund. Then I’d get a bill, pay, get a refund. This happened four times. I called to ask why my auto premium had increased. The agent said it was because my car was older and it costs more to repair, so premiums increase. (That is totally wrong.) I asked why I was getting billed then getting refunds then getting billed again. Instead of a wrong answer, they never got back with me on that one. I told them I had a crack in my windshield and asked if it was covered in my auto policy. They said «no» but did recommend a company that repaired it. Later, I took a look at my policy and it clearly said my windshield was covered. I was upset (as I had paid for the repair out of my own pocket) and called to ask why I was told the WRONG INFORMATION!!! No response!
This office has been very unprofessional. I’ve been a State Farm customer for over 30 years and have transferred all my insurance policies to another office. Stay away from this one.