Infinity Moving & Storage

The crew that came to help me move was very helpful and friendly. They were very careful with my belongings and helped me finish packing everything. Would definitely recommend !

I want to thank this crew of caring, professional movers! These guys went the distance for my move from Brooklyn to DC! They wrapped all of my furniture like it was crazy expensive and carefully and methodically moved it from point A to B without any mistakes, damage etc. They kept their word on everything from the salesperson that came to my house to the team that did the move. Nothing but the best to say about these guys.

I had to move from Manhattan to San Francisco, CA for work about a month ago and after reading all the reviews of all the moving companies I decided to go with them, best decision I made, I called them and Joe from their sales department helped me with everything I needed, so finally the moving date arrived and their driver called me an hour before his arrival and guess what, he arrived sooner than he said, they packed everything for me professionally, everything was wrapped in a blanket and was professionally secured, they didn’t charge me even a dime more than what we discussed With Joe.
I asked them to put my stuff in a storage in NYC until I find a place to leave in NoCal too.
I received several emails from them about my stuff and they kept me in the loop every step of the way
after I called them and asked for delivery of my stuff they scheduled the arrival the way I wanted, the driver called me several times to update me and provided me with a 2 hour time frame of his arrival, he was on time and after they unwrapped everything and they set them up for me without charging me extra for all the steps I had (the said the firs 15 steps are free but after that there will be a charge)
Best moving company and I highly recommend them

STAY AWAY! Incredibly poor service. I would never recommend this moving company to anyone due to their reckless, careless, unprofessional and negligent service.
Working with this moving company has been a nightmare. We paid for a full service move, but when the movers arrived they were surprised to hear they would be packing. They had to go to the nearest Uhaul and purchase moving supplies. I didn’t think too much about this at the time. I just figured it was a some sort of office miscommunication. I assumed they were professional packers and movers.
Our moving truck was a week and a half late. We had to pay $ 500 more to «expedite» our move. The people I spoke with in their customer service were unprofessional, rude and indifferent. On the day of our move, we were told our moving truck would arrive between 3−5pm It did not arrive until almost 9pm. I had also asked the night before about the remaining balance we owed. I did not find out the remaining balance until right before the moving truck arrived. I was told by the movers when they arrived that because I did not have cash, a cashiers check or money order they could not deliver our items — even though the banks were closed at this point and we had been requesting this information all day. When we pushed the mover on this point, he acted like it was our problem not his, and told us to call his office. Luckily in the end we found out we could pay by credit card.
An enormous amount of items including bookshelves, dressers, plates, bowls, pictures, lamps and kitchen items were broken. Several pieces of furniture and kitchen items were scratched, some beyond repair. Items had been thrown into large boxes without any regard — clothes were mixed with liquid bottles and electronics. My Kitchen Aid had been thrown in a large box with my glass plates, vases and silverware. Custom frames were thrown in a box with coconut oil. We had hired movers to pack professionally, instead we received reckless, careless and negligent service.
When we asked the mover about our broken items, he acted offended and said it was not his fault that the items were broken and that it was not his problem. After about the 10^th broken item, he began apologizing and admitted that this was a very poor packing job, and that it looked like people from off the street had packed our possessions.
We are in the process of filing a claim. I’m hoping this process goes a lot more smoothly and quickly then our move.
If you value your time, money, sanity and possessions, I would strongly recommend you do not use this moving company.

I’m really disappointed with my Infinity experience, which was a cross country move from Chicago, IL to Oakland, CA. The people I’ve spoken to have been nice enough, but the things-that-aren’t-great overview is:
— They changed the delivery window based on miscommunication, and delivered almost a week late (they had my things for a total of 28 days). They offered me $ 175 in compensation, which hasn’t been processed. If I had told them to wait five extra days, they would have charged me $ 3250.
— I was charged for a shuttle truck that they didn’t end up needing or using. They haven’t processed that refund yet either.
— And, the kicker: they «lost» my china cabinet by not including it on the original paperwork, so it didn’t get packed on the semi-​truck that brought the rest of my things across the country. To their credit, they admitted the error and «found» it in their warehouse. But of course, it will remain in NY until they have a truck coming my way, which could be… who knows.
Again, no problem with any one person I’ve spoken with, but they obviously have issues with communication breakdown when and if things go wrong, which in my case, things definitely did.
Two stars because I’m now in possession of (most of) my things and they were delivered without damage. I hope my china cabinet is having fun in New York.

Not crazy pricey, and you can work out a great deal!
The moving guys are very professional. nothing damaged, nothing lost. Also they are very sweet and want to make sure everything gets done as quickly and painlessly as possible.
I had a weird situation with the timing of my move, but Brandy at the office was amazing and did everything she could to make sure the job got done, and got done right.
I absolutely recommend using them for your next move!

We recently moved to NJ and I have to say the moving process sucks! But it sucks a little bit less if you have the help of a great moving company :) I got their information from a good friend and it was one of the best decisions I made! Affordable price, great service and nothing broken lol
I really hope I don’t have to move for a very long time but in case I do will definitely use infinity again.

I contacted a few movers for quotes for a move from New Hampshire to California. 2 of the items are over 100 years old. Infinity was by far the cheapest, and the salesman was easy to work with. The guys were fantastic… they did a great job of packing and unpacking. at both ends. The price was as quoted… no additional fees. Brandy was always on the phone when I needed a question answered. Infinity rocks.

Hello,
I like to put a positive review, just move from the city to great neck and the guys were great, the estimate was on the money and every thing came with no damages.
In addition they guys were very polit and professional I was really lucky this time to choose the right company!

I had never had better service before. They made my move from New York to San Diego the easiest in the world. All I had to do was get on the plane and relax. But I couldn’t relax. You can never relax when you have 5 kids crying and whining over little things. You guys have kids? If you don’t, keep it that way. They’re the worst. They just eat, shit, and sleep but then again, so does my wife, so they must’ve gotten it from her. Anyways, back to my review. From the start I knew Infinity was going to be great. I called and they treated me like a king. All my stuff arrived to my new home in sunny California without anything broken. I couldn’t be happier with the service Infinity provided. With my life on the other hand, that’s a completely different story.

Excellent service.
Quick and efficient…
I will definitely use this company again!

I don’t often write reviews but felt compelled to write a strong positive review for Infinity Movers. Joe at Infinity was professional and honest in all of our dealings. The movers who packed up the truck as well as those who delivered, Santiago and Junior were all a pleasure to deal with and took care of our belongings as if it were their own. The price also could not be beat. I highly recommend Infinity.

I recently moved from NJ to CA. The packers in NJ and unloaders in CA were very professional, moved quickly and friendly. The kept in constant touch by calling me before arriving with times and they actually arrived early. The price quoted was the price I paid and with arrangements agreed upon with the CSR prior to signing the contract.
Thank you Infinity

Maybe I live in a parallel universe, but I had a solid experience with Infinity.
Important: I didn’t book with Infinity directly – I used a third party broker, who placed me with them. The way that’s supposed to work is that you get a deep discount, but have no say over timing and logistics. Infinity treated me like an actual customer and worked with me, which was a pleasant surprise.
I liked:
— Brandy, who seemed to be in charge of the operation, was awesome and very helpful. I had some very specific logistics to manage (loading dock reservations, appointments I couldn’t miss) and she took the time to help.
— My larger stuff was packed well.
— The drivers on both sides were courteous and professional.
— It took 18 days to get my stuff, which is quicker than I anticipated
I didn’t like:
— There were a couple hidden fees that were unfortunate: I needed a «shuttle,» a small, 16′ truck, for both pick up and delivery. Pick up was their own truck, but when they arrived they rented a Budget rental truck and marked it up quite a bit. All told, $ 400 extra.
— The arrival driver tried to charge me for how long the «haul» was between the elevator in my building and my door. Because I had tapped out my ATM card to pay for the shuttle last minute, I literally could not pay him any more. After about 45 seconds of discussion, he decided against the charge.
— The cross country truck broke down and delayed the trip. That said, I wasn’t really expecting my stuff for another two weeks, so it wasn’t too much of a bummer.
— The pick-​up crew took eight hours to pack a 1 bedroom apartment – and everything was in boxes. I didn’t pay hourly, but I suspect they were juicing their timesheet.
TL;DR: I’d recommend, especially if you’re paying for your move on your own dime. If my company was paying, I’d probably go with a bigger company.

AVOID. Infinity was very professional and friendly when providing a quote over the phone. The movers who picked up my stuff were on time, but were not very careful when packing, and they scratched my landlord’s wood floor with a metal dolly.
5 days later, I have not heard from anyone about scheduling a delivery, despite being promised a call from «dispatch». Calls to them are forwarded to «customer service» at extension 55, which as far as I can tell is a voice mail box that nobody ever responds to.
Update: after another day, I called and asked to talk to dispatch «regarding a delivery» instead of asking to schedule one. This time, they connected me to an actual person, who finally scheduled a delivery for me.
Right after my delivery, I got a call from someone at Infinity who asked me to update this review.
I was going to update it and give them two stars, until I finished unpacking 10 days later and found that a number of items from my living/​dining room were missing, including a subwoofer that was part of a $ 500 speaker system. Other smaller items missing: my napkin holder, pocketknife, and scissors. Other items ended up scratched somehow, despite Infinity packing them in furniture blankets. Even after receiving my stuff, I recommend avoiding Infinity.

They helped me move from NY to Ohio last month and I was very pleased with everything in the process. From the call the day before to confirm all of the details to the willingness of the movers to work later then what was scheduled.

They were horrible. After showing up to pick up my belongings, they increased the price by 40%! Of course, by that time, it was too late to select a different vendor. I selected them in the first place based on their ability to move my things across country during a busy moving season, and after assurances that I would recieve my stuff «very close» to Sept 3^rd, I call today to find out that I’ll be «lucky» if I can get it by the 8^th! So in the meantime, I’m living out of a suitcase. Wonderful…

please do yourself a favor and do not use this company.
i’m not even sure i have the time to write about ALL the things that went wrong but let me do my best. but reading the other reviews i hope you get the point. DO NOT WORK WITH THEM
1) i spoke to Joe who gave me a quote. i was extremely nervous about this move and heard lots of horror stories with moving companies so i called back about 3 times to confirm our quote. he said it was an ‘exact’ quote and that i had nothing to worry about.
2) moving day came and as SOON as the movers walked in everything went to hell. they looked around and they mentioned that they would have to box up certain items. he said the boxes were $ 95 each and he was going to charge us for $ 2 for each packing tape! are you serious!!! Joe NEVER mentioned additional costs and i was not about to spend $ 95 on a box and $ 2 for packing tape.
so i got on the phone and fought with Joe for 30 mins. he didn’t even apologize. i told him that i would contact the BBB and go on every review site there is out there and write about this whole incident and i hung up on him. 5 mins later his manager called and told me they wouldn’t charge and that Joe was sorry. YEAH the bastard couldn’t apologize to me himself.
3) when we spoke to Joe he mentioned that they were going to add 1 hr travel time which is standard for all moving companies. he did not mention that he was going to charge us a hour for coming from the bronx to NJ. AGAIN he lied. and the actual movers charged us an extra hour.
at this point i was SO tired of arguing that we just paid.
honestly, this was the worst moving experience of my life and i don’t want any of you to go through it.
please please don’t work with them.

BAD!!! Do not hire them!!!
— Extremely rude contractor/​agent:
The agent is terrible. He will be nice when he does not have a contract with you; however, once you pay your $ 200 deposit, he transforms. He is the nastiest, rudest contractor I’ve talked to. I am fuming as I write this. I complained to the company and then he started being «nice.» way to RUDE to be in this service business.
— 11-​hour delayed movers:
They initially gave me a pick-​up time of between 12 — 4 PM, which is a HUGE time frame already. I call them at 5 PM, they say they’ll get to my place in 1 – 2 hours. Then I call at 8 PM and they finally tell me they’ll come for a pick-​up at 11:30 PM!!! I waited whole day for them; I wasted my time. Obviously, my time is not important to them.
— Professional movers
One thing I was happy with was that the movers are really professional, kind, and fast.

I never thought I could have worse movers than my previous experiences, but I was wrong. The pluses were that we received pleasant customer service over the phone, got an acceptable quote, and they were available on relatively short notice.
But the actual service is what matters, and it was sub-​par. They were late, it took them 8 hours to move our stuff (which was just a one-​BR, not a ton of stuff, going 14 blocks north), which OF COURSE meant more $ for them. But they must have been really careful with our stuff, right? WRONG! Most of our furniture was severely dented/​scratched, and when we unpacked, we discovered many broken glasses, dishes, etc. in spite of the fact that all were carefullly bubble-​wrapped. They didn’t even put our mattress on the frame correctly, and hubby and I had to fix it ourselves later.
The best part was at the end, the head mover told us we must call his boss to tell him what a good job he did, and insisted on standing right next to us while we did so (glaring menacingly the whole time). Just awful — avoid at all costs!