Arthur Werner Moving & Storage

First of all I have to say Gloria, the estimator was very professional, eager to get the job and very reasonable. They guaranteed the price they quoted and thats what we paid for. The 5 guys that moved us did an excellent job. They came on time with 2 big trucks, started immediately wrapping our furnitures with cloth wrap and tapes and finished on time as they had predicted. The men were professional, courteous, eager to work, did their job with a smile and worked their ass off (excuse my french!) on an 80 degree day! Howard, the team leader deserves special mention for setting the tone. My husband and I were wowed by how they moved our 4-​bedroom furnitures, including 2 pianos and all and 34 steps to the 2^nd floor!
I highly recommend the company and will definitely use them again. But won’t be moving again anytime soon, lol!

This company blocked my car in on a manhattan street, leaving the truck completely unattended and double parked, causing me to be an hour late for work. When the driver finally came out, he gave me the finger, cursed and yelled when i was visibly angry. I would never let such people in my home.

This was my fourth move with Arthur Werner, (it was a combo of local & long distance), and once again, I was beyond pleased with the team. They are beyond a doubt, the most professional moving company I have ever worked with, and nothing in all of my moves, was ever damaged.
Denzil & Garnett are both incredible. Don’t bother getting quotes from any other company, Arthur Werner is definitely the company to use for any move you need.

I have used Arthur Werner 8 times so far (both locally and long distance), and I can honestly say I have never had even one tiny issue. Actually, they have exceeded my expectations each and every time. The movers are professional, the rates are competitive, these guys don’t waste time, and treat your items as if they were their own. I have also used their storage recently for our last move while we were showing our house to sell. Every single item that we got back was exactly as it was when we packed it. Heck — one of the movers actually helped me figure the placement of furniture in our new home — he has a much better eye than I do, apparently. I really cannot say enough about how happy I have been with Arthur Werner, and have referred them to family and friends who all have had the same exceptional experience that I have had. Thank you Denzel and team!

VERY IMPRESSED! Our point man was Denzil and he was very professional. We are moving and the price they quoted us, which includes the move from the old place and to the new place with storage in between was very reasonable. We had some outrageous quotes and one guy kept harassing us about how it was ‘two moves’ I digress. The movers were there on time, Aaron was our foreman. The men were gentle and despite our harassing them (well my mother and I did most of harassing, hubby paid us no mind) about the elevator wt limit. They were consummate professionals. Everything went smooth and Denzil called to check up on everything. I’m hoping the transition will be smooth to the new place. Thank you!

Easy breezy move thanks to Arthur Werner-​they were fantastic! I did a green/​eco friendly move with them from a 1 bedroom. I got 3 quotes and Arthur Werner negotiated with me to be the lowest quote. The plastic bins they offer for a «green move» were great. Super convenient and clean! I packed it all up myself and when it came time for movers, they were fast and professional, taking care of all my belongings. My sofa almost didn’t fit through my new apt. door and these guys hustled and problem solved to make it happen. The job took less time than quoted so when it came time to pay, it was less than quoted. And 10 days later they picked up the «green» bins. Pickup and Drop-​Off on the bins was scheduled easily to my convenience. I found Arthur Werner because of a friend’s recommendation and I would happily recommend them to anyone. As awful as moving can be, they made it a lot easier.

I would give them 4.5 stars, but that’s not an option in the ratings.
I used this company 5 times in the past 6 mos… my wife and I each moved from our apartments, we moved out of our apartment and into storage (which they offer at a great deal), and then finally again to our new place.
These guys are professional movers. Their job is to pick something up, wrap the bejesus out of it with a roll of tape (even if it’s just a tea cup mind you), and then load it up, unload and unwrap. They move quickly, they don’t talk, and they just execute the job. That’s why they’re called movers.
Now for the finer details: are they gently with the boxes? As with all movers, this is a hit or miss. They don’t drop boxes, but they do assume you packaged them carefully. Your extremely fragile items I would leave for you to move yourself — doesn’t take a genius to figure that one out. They handled my LCD TV no problem, wrapping it in blanket and cardboard to protect screen. When they disassembled my bed and moved the long posts, they were careful not to bang into walls. They were considerate with our lamps as well.
Another reviewer mentioned they tracked dirt into her apartment. Give these guys a break — they are there to move and then move FAST. They not gonna wipe their feet every time they enter your place. You’re SOL if it rains and you live in a cattle ranch with any mover!!!
Garnett was my point man when it cAme to scheduling with them. Professional, explained everything in detail including charges and breakdown (by hour and minimum). Let’s be honest here… we all tend to underestimate the move when we tell them what we actually have. They are on a right schedule and need to coordinate with other moves for the day. So be honest with how much garbage you want them to lug around. You’re not saving yourself a dime when you not honest.
Garnett went above and beyond for me when I needed to get my stuff out of their storage and into my new place (with two days notice)!!! I will always appreciate that and I can say everything was inventoried properly and returned without a problem!!! Can’t complain about that.
I must comment that there was this one mover, a large guy who literally looked like Stelio Kontos from the cartoon American Dad. He must have been 6’6″ or something. Real pleasant guy, very friendly and nice. He needed to use the bathroom so I let him — must have splashed urine all over the place. The residue smelled strong of uric acid/​nitrogen by-​products. Would really lead me to believe this guy needs to get his kidneys checked out… unless he’s snacking on plant fertilizer between moves!
You need a mover? These guys will get the job done… and they’re reasonably priced! They need to make a living too — give them a break cheapo!!!

I’ve used Arthur Werner twice and they are by far the best movers I’ve ever worked with… and I’ve moved 5+ times in the last 10 years. Professional, great at their jobs, personable and trustworthy.
I found them after doing research online for eco-​friendly moving companies… they provide reusable plastic crates instead of cardboard boxes, which make the moving process so much more pleasant. The company drops off the crates 7 – 10 days before your move, and they sit neatly stacked both when they’re empty, and after you’ve filled them… minimizing the chaos in your home. Even better, after you unpack the crates — Arthur Werner comes and picks them up, and you don’t have to break down any cardboard boxes! I can’t emphasize how nice this is.
Everyone you interact with at the company is personable and professional, from the person who answers the phones, to the person who comes out to give you a (free) estimate, to the movers themselves. Our latest move took 7.5 hours instead of the 9 they’d estimated, so we saved some money. And the crew was so awesome — when we got to our new apartment, the landlord had left a pile of furniture and trash on the curb (a welcome gift, I guess?!), and the crew simply moved it aside to create a path for themselves without complaint. Total pros.
This is a great company! I’d use them again in a heartbeat.
(By the way — the previous reviewer says you have to pay them for unused hours… this is not true. They provide a «worst case» estimate and then if the crew gets the job done in fewer hours — which ours did– — then you only pay for the actual hours used. This was true for our recent move and for our move in September 2010.)

Don’t be fooled — this company will rip you off!
They make you book for a set number of hours based on the items you tell them you have. They totally inflate the number of hours you’ll need. They charge you for these hours even if you don’t use them. It is a huge scam!
They told me that I’d need 6 hours. I only had 1 bedroom’s worth of stuff to move and told the representative that I’d have everything boxed up and ready to go. They insisted that it would take 6 hours.
The two guys who did my move had everything wrapped and fully moved within 1.5 hours. When it came time to pay (they only take cash), they said that they had to charge me for a minimum of 4 hours. I pointed out that I only used 1.5 hours. They said that they I had booked for 6 hours so they had to charge me for at least 4. It made no sense. I asked them to call management, but it was Sunday and nobody was there. I ended up giving them the cash for the 4 hours plus a tip — which came to over $ 600. It was ridiculous.
I will say that the guys who did the move were very nice and helpful. They told me that the company had overcharged me and apologized twice that they weren’t authorized to give me a refund.
They did a fine job and all of my stuff was moved without incident, but it their scam of making people book more hours than they need is ridiculous.
They also tracked a bunch of dirt into my apartments and didn’t bother to wipe up after themselves. They should really put down a blanket or plastic sheet if their shoes are dirty.
I will NEVER use them again.

Our family has moved 3 times in 4 years. Crazy? Yes. Painful? Yes. We had problems with the first two movers (Big John’s and Seamen’s) but this isn’t about them… My husband tried to do a bit more research before this move but we figured we’d have problems with the movers no matter what. HOWEVER, we REALLY lucked out with Arthur Werner and Rigo’s team in particular. They were professional, friendly, clean, careful, neat… The first day they packed for us — lots of stemware, art, piano etc. The second day they moved us from our 3^rd floor walk-​up to a doorman building. They did a great job, appearing on time, finishing on time and never complaining about anything. Also, the other reviews don’t mention the company uses ‘eco-​crates’ which are much more user-​friendly than cardboard boxes. They stack well and you don’t have to break them down and drag them to the trash area later — you just empty them and stack them and the company comes to pick them up when you’re done!
So, please consider Arthur Werner for your next move! BTW, price was competitive with the others!

My office did 2 moves with Arthur Werner and both of them went very well. They were the most pleasant moving experiences I’ve ever had actually.
So when it came time for my personal move I called them for a quote. I’ve had bad experiences with movers in the past, not being gentle with my stuff, charging me 2x as much as the quote etc. etc.
This is a very professional company with trustworthy and pleasant people both on the phone and actually doing the moves. I was shocked at how fast they completed the move and the total cost at the end was actually less than the quote since they were so fast.
Finding a mover in NYC is extremely difficult and I highly recommend to use this one. It is not the cheap-​est but they are fair and with all the extras and shady business that goes on with a lot of these companies it is likely to cost you about the same in the end. And you also won’t have to worry about your stuff being ruined.

These guys were great. We just used them (from a recommendation by a friend) to have them pack us up and move into our larger digs. We moved from a 4^th floor walk up into an elevator building and they moved like clockwork — and not a single thing broken or dinged. Very friendly and nice. We actually came under our estimate and they were very fair with pricing. You could probably get cheaper movers but for us it was worth it to put our trust in true professionals and not have to worry about anything. Highly recommended!