iCracked Professional iPhone, iPod, and iPad Repair

BAD EXPERIENCE
I have never written a Unilocal review but felt compelled to do so here.
I had an iPhone screen replaced in July (replacement #1).
The next month my phone cracked again and I had it replaced again in September with iCracked (replacement #2).
The technician who replaced my phone the second time (let’s call him technician #2) said that they company is supposed to replace the broken screens with certified iCracked screens, but that the screen that technician #1 replaced mine was a much cheaper version (the hypothesis being that technician #1 pocketed the money).
Technician #2 then took the original screen with him so that I had no proof of the incident. He said he would send me a picture of it so I could take the issue up with iCracked but he never did.
I also called iCracked several times to sort this out and felt I was justified asking for money back on replacement #1 (idea being that the phone wouldn’t have cracked the second time if it hadn’t been replaced with a cheaper alternative). No one got back to me even after several calls.
Moral of the story: I wouldn’t recommend this service at all, since the technicians and customer service is unreliable. The fact that they have people using cheap, shoddy alternative parts is a huge issue.
If customer service had resolved the issue I would have been satisfied, but they didn’t and no one followed up with me. The indication from my conversation with Technician #2 is that this is a more systemic issue that happens all the time.
Don’t let this happen to you.