Crosby Pet Center

Bought a cute Shitzu had great help from a young lady very knowledgeable helped me make my final choice it’s been a week she’s very popular with the family already

Horrible customer service. The owner is a SOB who treats everyone nasty and rude every single time I’ve gone into this store. I would avoid at all costs and take your business elsewhere as no one should be treated that way. The fact that your still in business is astonishing to me. If I could put negative stars, I would.

This is gotta be the worse petshop I have been too n very unprofessional. Yesterday we brought home a baby guinea pig that’s 3 weeks old n she hasn’t ate the hole night n today so we give them a call n the lady told us there nothing they can do no return, no exchange, no store credit etc. so now I’m stuck wit a baby guinea pig that won’t eat n can’t bring her back to the guinea pig mother so she can eat n be healthy because it’s store policy. Smh. Thanks a lot Crosby pet shop. My recommendation don’t bother going to this store better off going to petco in throgg neck shopping plaza atleast the staff cares n store policy is better.

This place has a nice selection but they are horrible at customer service I bought a 3 week old baby guinea pig and she is not eating and drinking and is very sad so I called to see if we can return her to the store so she can be with her mother and the women is so rude saying I could get a store credit but then changes her mind and says oh no returns or refund on live animals. Like wtf so u can sell me an animal that is not healthy because of your shop but I have to deal with it, like if this shop is not gonna give me an animal that’s healthy this place is a piece of crap selling skinny poorly taken care of animals and not doing anything about it they should be ashamed for not taking better care of them if my animal dies hope they have a good lawyer. Would never recommend !!!
So the animal they sold me is pregnant with two babies and they just sold it like nothing without telling us terrible place!

I brought my lil Havanese here today for a well needed grooming. I was referred by a friend and was told this Pet center is GREAT. Well I love the job they preformed on my lil Mama. I was given good advice by the groomer and I like the selection of food, toys, gear, etc. I think my Faith and I have found a new home.

I bought my maltese puppy from here he was healthy and happy. The workers there were great and they gave me good advice.

They always have what we need for our dogs. We have a 6 year old pekengese mixed with shih-​tzu and a 5 month old japillon. They have been grooming my older dog for years and always do a great job. They gave me some tips on what food to give my new puppy. One of us is slightly allergic to dogs, so they gave us some tips on how to reduce allergens and recommended puppy wipes. They were a bit expensive, but worth it. Very helpful staff. Always supply what we need and answer any questions I may have.

Shpresa B., I hope you weren’t referring to the animal as an «it». Animals aren’t «it“s. They also aren’t inanimate products to be bought and returned as if they are mere things. That’s why they are called ANIMALs– they are ANIMATE. Please treat them as if they have actual feelings and such.
Same to the owner of this joint.

bad service… you can’t change any products or bring fish back even with receipt. i called them and the manager said you cant bring any products back and i wanted to exchange something and i had the receipt and the courtesy sucks… please if you want to buy something there think again because you will have it forever even if you don’t need it cause it will be too late once you buy it!!!

bought our pug here and all his supplies.