Cookie’s the Kids Department Store

This was an online order. I live in California. I ordered a uniform blouse for my 8 year old daughter who wears a size M or 8 in girls. The shirt arrived and she couldn’t even get it to button in the front without it looking like a button was going to come flying off. My girl is a petite child. The sizes run small and not true to size. I read through the paperwork that came with the blouse to see how I could exchange it for another size. It stated that in order to return or exchange I could not send items back without and RMA number accompanying my return. If any item was returned without the RMA a refund would not be issued. I then called the phone number to talk to someone about getting an RMA. After getting through the automated voice recording I then sat waiting on the phone for over 30 min. and still never got to speak with anyone. I then emailed the company regarding the exchange request for an RMA and have not hear back from the company at all. Maybe leaving a review here will notify them that they have a customer in need of assistance and they will take the time to respond faster. This is my first time buying from this company, and unless I get a timely resolution to my dilemma, it will likely be my last purchase with them.