Best Buy

Not going back here again, terrible products and worse customer service. We bought a portable air conditioner, despite seeing the same make and model among the returned items. Big mistake. Best Buy charged us $ 70 to deliver it and, of course, it did not work. We returned it and (surprise surprise) there was another third a/​c of the same make and model in the returned items. The assistant manager even let slip that they’ve had problems with their air conditioners because they are so old and there are problems with the freon after they’ve sat around for years. The a/​c we bought turned out to have been produced in June 2012 (more than 3 years after we bought it). The assistant manager refused to refund our delivery fee and told us that Best Buy could only deliver another one of the same make and model (which of course we would love to return again in a week or so). Asked to explain why we should pay for the delivery of a defective item, two different managers tried to compare it to paying for an oil change, emphasizing that even if a mechanic put the wrong oil in your car, the customer would still have to pay for it (so wrong on many levels, but evidently a part of Best Buy’s customer service training). Couldn’t forget to mention the several layers of workers and mid-​managers (one of whom was very rude) it took to talk to an assistant manager.
Not sure why I would ever go back to a store that knowingly stocks old products that they know don’t work, charges for delivery for products they know don’t work (without any refund when said customers return it back to them), and has awful customer service. Too many options online with lower prices, more options, and better customer service to go back here again.

Came into to exchange my phone. I had a warranty. They don’t have the phone I came in to change so I had to get a different one. The problem is I can’t look at the new one. It is in a box but they can’t open it for me to hold it and see what it feels like in my hand.
I asked how can I know I want it. She said I can look at the specs. Okay. But I won’t know what it feels like. Or how big it is compared to my old phone.
Case in point, don’t buy phones at best buy. it is better to do it at an actual cellphone store. Plus, everything at best buy is over priced… #Amazon

Absolutely the worst service experience in my life, calling in and trying to get a straight answer is like calling the DMV in 1986 … Then they screw up pre-​orders and make me wait a week mean while people i know in other near by stores who didnt preorder get their phone right away.
I WILL NEVER EVER DO ANY TYPE OF PRE ORDER WITH BEST BUY AGAIN, LET ALONE EVER EVER RECOMMEND THIS LOCATION FOR ANYTHING

I’ve never had any complaints with this location. The staff here have always been helpful to me whether assisting me with locating a specific item, answering my questions or price matching an item that was listed at a cheaper price on the website than in the store. I would shop here again!

Went in to return an item I had bought the previous day, the customer rep couldnt refund my money because I didnt have I.D. so I asked for a manager. 10 min later some sumo sized creature walked up and started off very condescending towards me «How dont you have I.D.?» «Its not calculus go get your I.D.» At this point I lost it, he must have thought that I worked for him or something… long story short I ended up telling him to «s*ck a d*ck» customer service doesn’t exist here.

For a Best Buy this is the worst store I’ve been into. It’s kinda hard to mess up electronics but when your DVD section is scattered all over the place it’s hard to find what you want. Granted I’m sure shoppers place things in the wrong section at times but I was here around 11am so there is really no excuse.

Bottom line: stay far, far away from this store, especially the computer department. Geek Squad employee Kirk poses as the manager and so does Pamela in an effort to confuse the consumer. They both pawn customers off on each other, scamming people out of their warranties by falsely stating they are void to increase their own commissions.
It’s well worth the trip to Manhattan to deal with more honest people. The fact that the employees on the floor do nothing but hit on each other doesn’t help matters any. Try finding out any relevant information about a product and you’ll be met with blank stares that bemoan the low-​hiring bar employed by this Best Buy. Honestly the worst Best Buy I’ve been to in 10 years. It wasn’t always like this, but in the past five months, it’s continually gone down hill, finally forcing my hand into writing this review.
BUYER BEWARE.

Do I really have to give one star? I wish there was an option for negative stars! I have recently been searching for the perfect new flat screen television. I visited Best Buy at both their 23^rd Street location in Manhattan and their Lincoln Center location. In both locations, the reps were very helpful, and I picked out a Toshiba 32 inch. However, when I opened it at home, there was no yellow RCA port to hook up my DVD player. I bought a new Samsung in the meantime, with the intent of returning the Toshiba. Today I went to the Exterior Street location in the Bronx to return the Toshiba. The man who initially helped make the return opened up the box while someone else at the register began processing the return. As the lady at the register was about to finish the return, the man who originally opened the box stopped the return because the screws that hold the TV to the base were missing. I explained that I never saw any screws at home, and that as soon as I saw there was no yellow RCA port, I put the TV back in the box. But the man insisted that without the screws — 4 little screws worth less than 1 penny collectively — that I could not make the return without the manager’s approval. As I waited for the manager to arrive, another employee, Leron, not knowing that the TV on the floor next to Customer Service still belonged to me as I waited to return it, began kicking the box containing the TV to move it behind the Customer Service counter. I yelled at him, saying that I still owned the TV as it had not been returned yet! How dare he kick my TV! And why would he kick ANY merchandise anyway? After 30 minutes, a manager, Pam, FINALLY arrived to customer service. Pam would not make the return either without the screws. I explained that since there were no screw, that was an additional reason why I want to return the TV! I don’t want a TV that can’t be properly mounted to the base. She offered to exchange the TV for me, but I then explained how the TV also did not have the RCA port I needed for my DVD player. She said I could either exchange it, or else I would have to go back to the Lincoln Center location to make the return. I explained to her that even if she exchanges it, I still don’t want the TV, and I would just return the exchange she gave me. She continued to give me a hard time. I told her that any Best Buy is supposed to take back an item from any other location, and then I demanded that she called the Lincoln Center location to confirm this. She allowed me to use the store phone to call, and the Lincoln Center location told me that the Bronx location SHOULD take back the TV, although they have the right to refuse. So my only option was to bring the TV back to Lincoln Center. I demanded that the employees who torn open the box pack it back up and tape it, which they began to do — but then I noticed they had removed the manual! I asked them to insert a new manual, and an employee who turned out to be the only one with brains said she would get one for me. I then explained to this employee that I would be writing an article as a consumer advocate about this horrible experience (which I still intend to do) and that she should relay this message to manager Pam. Apparently, something clicked because Pam returned a few minutes later. She said she tries to sort things out for customers, and she did not want to take the TV back because she would have to sell it as a discounted item without screws (I guess she never thought to call Toshiba and ask them to mail some screws.) But then she finally agreed to take the television back and I was refunded my money. This entire ordeal took over one hour of my time. I will never shop at this location again. Hopefully Best Buy will catch wind of their faulty return policy and lack of consideration for their customers and make the appropriate changes.

Oh man, this place was awful today. I will make sure the next time I go there, that I avoid Natasha. She completely ignored my price-​match request, despite the fact that Best Buy does offer Price-​Matching against their competitors. These guys don’t seem to care at all. She came with a nasty attitude and everything. I felt very unwelcomed there because of her. Next time, I am just going to shop online to get my discounts. Why should I shop retail if I am going to encounter rude sales people like Natasha at this particular Best Buy? This store offers the poorest service in all of the Gateway Mall here in the South Bronx, which is sad, because this is the only Best Buy close enough to where I live. Sigh…

Let me start this blog by saying that I love Best Buy. I have purchased almost every piece of my personal electronics in Best Buy stores and I am a card holder.
With this said, we usually shop in the Manhattan stores, but this was my first trip to this Bronx store on 610 Exterior Street, Bronx, NY. Usually in other stores, I receive a warm greeting which is followed by a friendly, «May I help you find something?» (paraphrase) Today, I entered the store to find ten employees standing around the front of the store having a personal conversation from what I could overhear. So, I interrupted their chat to ask where the air conditioning units were located. I wish my camera would have been at the ready because this guy looked at me such a rude and unprofessional stare followed by him pointing to another employee standing ten feet away and he said, «Ask her.» I walked over to the employee while they continued to have their conversation. I walked over to the young lady, who was polite and very professional and she helped me with my purchase.
Here is where this purchase experience — gets really ridiculous. The staff member who I was assisting me with my purchase invited me to check out at the cashier boxes area (she pointed to the area). So I rolled over with my air conditioning unit and one of the employees at the front of the store says, «As you can see, there are no cashiers there, go over there.» He points to his right. A line with seven people already waiting. So I replied, «Can’t you just check me out here?» He says, «No.» As soon as I roll the extremely heavy unit over to the line, the same employees, says «Mam, you can check out out now.» So by the time, I rolled it back, there are now four people ahead of me on line.
This place really needs a strong manager to train employees on customer service. I don’t believe that this is appropriate treatment of a customer. Why is it so difficult to find strong directors/​managers who can train and manage employees well? This is one, if not thee, largest electronics store in the country, can’t they can’t afford to train employees?
Please let me know what you think.

Well kept store. Kinda of hard to find help even on a slow tuesday at 12 noon. Once you do hunt down, tranquilize, and interrogate a sales associate for the answers your looking for, you still may go to the Target one level below…

The HD store of All TV’s, DVD’s, games store you may go there and rush through this store! Last Sunday, I went with Robert there.

i went to get grocery i live in fl. image my shock at checkout counter when the card was decline. rush home and view my account online. my shock is someone try to use my account 2times at best buy and the 3 time they success .so best buy is either letting people get ahold of our information or either the workers their are using it… 3−13−2010=42.59 and 3-​14-​2010 =42.59 decline but they got 20.21 on 3-​25-​2010. BEWARE OF USING YOUR CREDIT CARD AT THIS STORE

I saw this deal on a laptop and search the entire city and NJ to find it. Everyone was sold out except for this store and they stated to have one new one left after searching the area.
They promised to hold it for us and since it was the last one the manager suggested that they optimize it complimentary. I’m a bit weary but the most important thing to me was that it was a new model and not a floor model and that they do not charge me for optimizing. It also wouldn’t be ready for 5 hours. Fine. I gave them extra time and showed up nearly an hour later and customer service instantly got confused but found what they «put aside» for us. Unfortunately, it turns out that they discovered a booting issue with the laptop and can only sell it to us if they are not held liable for the defection. It would have been nice for them to call me before I made the trip being they called me 2x earlier in the day to tell me they found the laptop and they wanted to work on it. Yea, OK. I decided not to purchase it and to keep searching.
I’m glad they did share the unfortunate news but the «I’ve experienced better» is mainly directed to the floor employees who were very quick to answer one question and be on their merry way without waiting to see if there were additional questions to follow. Meh. I’ve experienced better.