Honda Of Kenosha

Had to bring my car in for recall work. Explained to the person who set the appointment that I needed a loaner for work. Specifically a car big enough to fit a 6′ 8″ man and my work equipment. I was told they had Accords, Crosstours and Pilots. I told her I would need a Pilot and booked the first appointment of the day (7am). She assured me twice that they would have a Pilot waiting for me. I arrived at 6:50am and waited. The Service person didn’t even get there til after 7 and then took 10 minutes to get things ready. I gave them my info and keys and asked about the loaner and was told «All we have is Accords, we don’t even have any Pilots in our loaner fleet» Long story short, car was painful to drive (knee jammed into center) and my head only fit into the moon roof opening. ZERO room for my work tools. Wound up calling the client and having to postpone until the afternoon. Lost over $ 1500.00 in work time. NEVER going to this place again!

Same thing as others have said it experienced, in that we had a solid price and ready to close and take car home. I was thinking this would happen and it did. They tried to charge extra for the auto butler and the etched glass. They would not take it off so we walked.
This was after we wasted time delivering a deposit days earlier. This was not the sales persons fault, but the sales managers fault.
This was the closest Honda dealer to me so my wife and I wasted 2 + hours of our time after the deal was set. No one mentioned that we would be charged for these extras till we were ready to write a check. This I am sure is not the first time they pulled this and am sure it won’t be the last.
You have been warned!

This is the worst place I have seen so far! They took my deposit for new car and they don’t promise date or return calls

Had an oil change/​power steering fluid express service done. They have texted me 6x, emailed me 5x and called me 2x. I have a feeling it won’t stop. Beware!!!

Crooks. Plain and simple. Avoid this place. Brought my car in for the airbag recall and when they were done they had a host of urgent services that needed to be done. I will give only one example here. They said I needed a new battery. They said that they had to Jumpstart the car after performing some checks on it. I haven’t had any problems with the battery so I said no. There was some corrosion on the terminals. I got the car home, cleaned the terminals up (very simple), took it to advance auto parts for a free battery check, THE BATTERY WAS FINE, NO NEED TO REPLACE IT. I had a previous similar bad experience with Honda of Kenosha and the only reason why I was there was for the recall fix. I am writing this because this is the second time they have tried to do unnecessary repairs. I don’t trust this place. Buyer beware. Take your car somewhere else to get repairs.

My wife and I purchased a car from your dealership on Friday August 28^th. Our sales person was Mark McClay. When we purchased the used car we were told by both Mark and the sales manager on duty that there was another key but it was locked in an office. We were told by both gentlemen that if there wasn’t another key that one would be provided. Mark asked us to call him on Monday as Saturdays are usually very busy at your dealership. We had no problem with this. We called on Monday and left voice mails for Mark, we also sent him a text message. He never returned our calls. I assumed he was busy so we tried again on Tuesday without a response. I sent an email to the sales manager Cory Wilson, who was on duty Friday evening, and recieved no response from him either. I find it rather disheartening that your dealership would risk the loss of future customers over the cost of a key. Why would I want to purchase another car from there or allow any
of my friends and family to when you can’t even be trusted to provide something as simple as a key and your associates don’t have the common courtesy to return a call. Even if they called to say there was no key and that we were on our own, a phone call would have been appreciated.
Sincerely,
Ruben and Carrie GaricaYour review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I bought an expensive car from this location. When I came for my service, they wouldn’t give me a loaner nor a shuttle ride. I had to wait for more than two hours. I will never come back to buy a car from this location.

We were looking to buy our 6^th Honda, our 3^rd from Honda of Kenosha. Things have changed. If you feel you need to shop here, ask who the sales manager on duty is. If it’s Cory Wilson, run as fast as you can, if you value your money, time, and dignity. The offers he threw at us through a young, apparently inexperienced salesman were horrible. Don’t trust this sales manager. On 4 disgusting offers, he continued to deduct our Tax SAVINGS from having a trade in from the VALUE of the trades. This is a savings? Does he think we’re idiots? The young salesman couldn’t explain it, but later said this was state law. Really? So state law says your trade is worth $ 2000 less because you are saving on taxes. This isn’t the state law at Nissan. If we do decide to go with another Honda, it will be at a different dealership. We are currently exploring the competitions comparable vehicles.

I shopped EBay and found another Honda dealer with parts for about $ 8 cheaper. I told this dealership about the other dealers price and they said would not match. Ok, so they don’t deal … If they cannot deal on $ 80 parts then I won’t try them with a car. Too bad. Also had a no gun sign on door = scary to think criminal will follow their silly signage.

This dealership is your worst nightmare when it comes to their service department. I went in there for a remote car starter install last Saturday. This was suppose to be a surprise birthday gift for my girlfriend’s honda she got there brand new two years ago. I researched the product on their website. I liked it and I called them to schedule install. I told them specifically to make sure to call me on this if there are any questions. I obviously didn’t want my gf to know about it.
They screwed up and called her regardless and told her about the appointment and what it was for.
That’s ok. It’s not the end of the world yet. Surprise was spoiled but my gf was still super excited about it.
We got it installed and went about our ways. So we tried it for the first time the next day. We fire it up from the remote then proceed to unlock the door so that we can get inside, put the keys in and go. Well the car died upon unlocking the door. I think to myself, ok, maybe I’m doing something wrong. I started the car inside again and went about my way. Then I proceeded to read the manual which explains that you have to hold your key with you and just open the door and it won’t die. I tried that but it didn’t work. I thought to myself again I’m doing something wrong.
I called service dept and they told me that due to immobilizer security I have to start the car twice. What??? Are you fu… kidding. What’s the point of having a remote car starter if you have to start it twice! I get the car security part but that’s just a stupid design flaw. Bill the manager told me that the aftermarket starters don’t have that issue.
I asked him why didn’t you tell me about this issue before the install. If I knew I would have never agreed to the install. He said I should have done my research. I already did it you asshole. There was absolutely nothing mentioned in the description and I was not made aware of this design flaw before install.
I told him I don’t want it and I want to schedule deinstallation and expect a full refund. Dude was extremely rude with me and constantly cutting me off telling me it’s not possible because the part will become useless. I told them, fine. I will just file a chargeback with my credit card. And that’s what I did. Even the credit card dispute lady said she was surprised about that and that it didn’t make sense to her why you would have to start your car twice.
Lesson learned. Don’t trust this place. They don’t bother to market their products properly because all they care about is how to make profit instead of caring about their customers.

Similar story.
Overall purchasing the vehicle went well. They gave me well above what my data showed I could get for my trade in. They added extras were bs. They knocked down more than half on the mats and auto butler which is beyond bs (every time I try for an appointment it’s surprisingly booked). Ok whatever. Finance manager was the most insulting asshole I have ever come across in a dealership– major hard sell on extended warranty, paint bs, etc. absolute dick.
The car has been great knock on wood but the service has huge upsell. Told me everything that I should have done even though Honda North America doesn’t list these things. Told me I needed brake servicing when it was done previously but somehow listed in a different column. Told me my cabin air filter needed replacing when I just changed it within days. Made mention to him that no one checked that and if they did they would see its brand new? «Oh, ok, we’ll just mark that as yellow then for the next time.» Are you f-​ing kidding me?
Went in with a technical service bulletin from Honda and they acted like I was full of shit. A miracle, they complied with it!
I probably would go elsewhere for another Honda honestly. The service department is exhausting. Do your research and know exactly what you need and when you need it. Period.

This is a switch and bait dealership. The saleswoman will tell you that they have the car you want via phone. When you arrive they will say they «don’t have the car». They did this now 2 xs to me. DO NOT TRUST the General Manager-​since he is someone who pretends to be nice but is very manipulative.
The General Sales Manager claims this was a miscommunication but just call it as it is“DECEPTION“
Horrible Dealership! You will be sorry purchasing anything from this dealership! Good luck to you if you do!

1. You have to be careful with this place. I e-​mailed to get a price quote and they were about $ 800 better than anything else I could find. Once you get in the door you realize that they are lower because they jam each vehicle with Window Etching, Floor Mats and Auto Butler. (No mention of this in their online price quote.) Except for winter floor mats, these are relatively useless features.
2. Here is a quick lesson in finance: Not every dollar of revenue is the same for a business. A place like this will discount the heck out of a car and make a smaller profit, however; the margins (i.e. profit) on the Window Etching, Floor Mats and Auto Butler are huge.
3. As you would expect, I like others, objected to these add-​ons but the dealer would not take them off. (See point #2 above) They eventually reduced the cost of the add-​ons and then knocked another $ 700 off the car. Why not just drop the add-​ons and keep the car price the same? Survey says… see point #2 above.
4. The employees were friendly and I could tell our salesperson was uncomfortable with the add-​ons as well. He knew he was selling garbage. The sales manager was receptive, and was the one who made the final price changes. The finance guy was pushy (shocker) trying to sell warranties and reinforcing the need for the add-​ons discussed above.
5. Overall, I would consider going back as at the end of the day, it comes down to who gives the best price and trade-​in value. Although the add-​ons are a hassle, the trade-​in they gave on our old Accord was the best we were offered and once they adjusted the prices, we got a great out-​the-​door price on the car (with add-​ons) as well. As long as you know your numbers and go in prepared to deal with the add-​on issue, I would rate this place somewhat ok.
6. I can’t wait to use my Auto Butler!!! (Once I figure out what it is…)

Bought a vehicle recently on an ill-​advised recommendation. I had REALLY BAD feelings about it. Something wasn’t right, I felt pushed and cornered, but I was assured everything would be fine. It’s a special circumstance and we needed the title as soon as possible. They claimed to have mailed it on the Monday following the purchase. As of one week later, we have not received the title in the mail.
We need to be able to register the vehicle before we’re able to legally drive it, and due to special circumstances we will have to register it through the mail (which takes about 2 – 3 weeks.) If we had received the paperwork when they said it would have come we would be all set and this review may have been a 4 or 5 star review.

Told us floor mats had to go with car. Said they were numbered lol. Gave us car from another dealer, one w/​o the worthless etching and butler, but tried to charge us. Also included was the doubletalk and outright lies, no charge for that! All in all, Honda made a mistake with these people. Stay away.

Worst parts dept ever. Where do they find these people? The service dept is just highway robbery.

Lets just say not a fan. PERIOD! My sister had a horrible experience a few years ago and I thought it was maybe an isolated incident. In summary of her experience she was insulted and informed she was unintelligent because the dealership was trying to force her into buying a car on the lot instead of getting one in
Well here we are now. I thought maybe I’d give them a second chance, maybe this was an isolated incident, maybe there is some new management. Well there could be new management but still the same crappy service.
Did the usual «check out the vehicle» thing while at the dealership. I received the very «forced» two sales person tactics. Points lost. I was then forced into not a couple but MANY dealer add-​ons for the vehicle purchase. The way I’m going to look at it is if you’re going to force me to buy something then you’re not going to make the sale. That’s just down right unethical.
The worst part was the phone calls. I work third shift so my hours are backwards. I know it and I know how to work around it. Jim Spinks the salesman taking care of me would call and leave a message. I would return it promptly and of course phone tag. I would leave a message on his phone stating when I was working and when he would expect a return call. This person must never listen to his voicemail because I was receiving up to 4 calls a day about a new car purchase. And this went on for a week. It went to the point from trying to follow up a potential customer to harassment. Well your unethical business practices and just downright horrible customer service will forever have lost a sale. I promise to never set foot in your dealership and I will inform everyone else I know to do the same.
Hopefully other people check out the Unilocal reviews of this business and they’ll see the trend before they go through those doors as well.

They charge extras in the form of glass etching and auto butler. Almost a $ 1000 extra on every vehicle. Not optional either. Strong arm tactics. Long waits. In short, not a very good buying experience. Good thing it’s a Honda which is a reliable car. So hopefully I won’t have to go here again. I can get my oil change anywhere.

I own a Honda, and received a Recall letter in the mail. I called the service center, explained to them that I had received the letter, and they set up an appointment for me. I took a half day off work, drove 40 minutes, only to find out (once I got there) that there was NO recall on my car. The letter was just a marketing scam by Kenosha Honda. This dealership can not be trusted.

Sold me and my gf a car (brand new crv) with a known check engine light on, all they did was clear it and sell it to us, light came on next day. Found out it had been through service prior to the sale and was not properly fixed. Not to mention they couldnt fix it, light came on intermittently the whole time we owned it. 2 years and a lawyer later the car is gone, will not be buying from here ever again.
Friendly sales is what saved 1 star, they tried to help.