Citizens Bank

This branch sucks, expect the «Oh I’ll look into it and email you later» response every time you come in with an issue. Closing my account and going to Bank of America.

2 stars for having parking, but so (surprisingly) do most if not all of the other banks in Brighton Center… and it’s not of any real benefit because the customer service is abysmal. The teller refused to change some small bills into larger bills for me unless I opened an account. Absolutely ridiculous! I DID have an account here years ago and they once tried to bully me into paying them $ 100 because a teller’s drawer was short on the same day I made a cash deposit. They claimed to have traced the discrepancy to my transaction– is that even possible?! — even though my deposit had come directly from my credit union down the street– in an envelope– no stops in between– and was counted upon withdrawal and again prior to deposit by both myself and the tellers at both banks! Sleazy, shady, and rude! I wouldn’t trust them with my money ever again.

Useless at solving any issue at the branch level. Some of the people who work there are friendly enough, but the bank’s structure makes it so they can do little more than handle deposits and withdrawals. Citizens charges insanely high fees for almost every infraction, if you use a non-​Citizens ATM, they charge you $ 3 in addition to what ever the ATM charges. Avoid this bank at all costs, pun intended.