Twd Surfaces

I’m giving this company 1 star because it won’t allow me to choose 0. I purchased a Corian countertop from Lowes in September as part of a complete kitchen renovation and I’m still waiting for them to install it. This is by the far the worst service company I’ve ever dealt with. I’ve done several renovations over the years and I’ve never had so many problems with a subcontractor. Nor have I dealt with such attitude, like the not-​so-​friendly man on the phone who told me I needed to be flexible and work around his schedule. I own a service business and even if I were to think that, I would never say it to a client. It was the most unprofessional conversation I’ve ever had with anyone, much less someone I’m giving my hard earned money to. It’s an extremely busy time of year for me which is why I placed the order months ago. After they rescheduled the template measure several times, they finally came out. I will say the guy who did the measurement was very professional and knowledgeable. When the gentleman left, I was promised a call within a week to schedule the install. A few weeks and several calls from Lowes asking if they’d call to schedule later, TWD finally said they never ordered the kitchen sink. Allegedly it would be in 4 days later and they would call immediately to schedule. Why they couldn’t schedule it for 4 weeks out (the week I’ll be home with my family coming to town to visit… the whole reason I wanted the renovation done by now) right then when they promised the sink would be in is beyond me. So, again we waited. Lowes called several more times to follow up and see if we’d received a call to schedule. Still nothing. We asked Lowes if they had another contractor to do the work. They said this was the only company who installed Corian and we’d either have to wait or cancel the order and buy a different product. Two weeks later TWD called and scheduled the install for a Saturday… two weeks before my family was to arrive. Perfect! I’d be able to get my kitchen put back together before they get here. Today they cancelled the install saying they won’t be working that Saturday. ARE YOU KIDDING ME?! You set the appointment! After posting this, I’ll be calling Lowes to cancel my order. I have zero confidence after all this that there won’t be any issues with the install. I’m sure TWD gets a lot of business from Lowes but I refuse to allow this company to make a dollar from me. If Lowes was smart, they’d find another installer. This company is not doing them any favors.

TWD is one of the worst companies i have ever dealt with. They are contracted through Lowes to install countertops and recently installed mine. The product looks great but they did not re attach my dishwasher properly causing the stainless steel panel to catch on the cabinet frame on each side. The edges of the panel bent out causing the front to bend on both sides. Now i cannot open or close my dishwasher. Lowes and TWD fought over whose fault it was for 2 weeks before TWD send someone out to look at it. I guess the incredibly clear pictures i sent werent enough. The man said they had reattached it but must have knocked a shim loose ‘or something.’ he said i would get a call in a few days about when it would b repaired. I got a call a few days later from Lowes saying that TWD denied any responsibility. Really? Before they touched it, it was secure and i never had a problem. After they touched it the bottom of the dishwasher easily moves around. As i said the product looks great but they do not stand behind the work they do. Go somewhere else. BTW, it has been 5 weeks since it happened and it is still not fixed. Avoid Lowes as well.

TWD surfaces fabricated and installed a Corian countertop for my new condo in Central Square in Cambridge. I had also recently had another Corian surface installed by another firm, so I have a good frame of comparison.
TWD did excellent, and superior, work. They were exceedingly prompt and punctual, had an efficient and friendly office staff, and offered a significantly better price. They used a really cool laser templating system, and the person who came to do the template was extremely knowledgeable. He was even able to show me a 3D rendering on the spot.
Compared to the firm that installed my other countertop, TWD was a dream to deal with. They were extremely professional at every step in the process, and the end product is lovely.
If I have any complaint, it would be that the guys who did the install weren’t exactly the friendliest in the world, and seemed exceedingly rushed (they left a literal *pile* of Corian dust on my floor), but the quality of the work was good and it was done efficiently. And they actually took the trouble to show up right on top, which is a rare and much appreciated trait in workmen.
All in all, I would happily recommend TWD.