Progressive Service Center

After months of vehicle issues and a scary car accident, this place gave GREAT customer service and made then entire experience of getting my car repaired, a great one.

I turned my car into the Progressive Service Center last week for a repair that they said would take about two weeks to complete. They got my car back to me a few days earlier than expected, and were extremely friendly and helpful throughout the entire process. Everyone I spoke to explained what was expected from me, listened patiently to my questions, and told me they’d be happy to do anything they could to make my car repair process go as smoothly as possible. They called a cab for me as soon as I arrived to drop my car off (they also have a car rental service next door but I wasn’t using that) and offered me snacks and drinks after my simple paperwork was complete, while I waited for the cab. Their customer service is top-​notch and the office is clean and comfortable.

Our experience here was so positive that I plan to call progressive and get quotes. Professional. Soo Friendly. Efficient. Clean and organized room. Held the door open & greeted us by name on the way in. I felt like I was in a staged commercial. The accident was on Thursday afternoon. Progressive called us friday. Drove to their front door in fender bender car & left it there at 5. Rental was there & waiting. Drove it home. All in less than 24 hours. So many little things they did just right.

Wow! I am very impressed with Progressive… all of those commercials aren’t in vain!
My car got hit awhile back by a person who had Progressive and I was dreading having to deal with them, as they are known for offering insurance at a lower cost. Actually, I had Progressive back when I first moved to the city and couldn’t afford the plan offered by my former carrier. Naturally, I assumed that affordable insurance meant that they were crappy to deal with, which wasn’t the case with this Progressive service center at all!
The rep who was put on this case set up an appointment for me to visit this location in Earth City. I was under the impression that I was just going to stop by and get pics taken of the damage to my car and they’d provide a list of auto body shops where I could get it fixed. Instead, they took the car, put me in a sweet rental (that was paid for!), and promised that my car would be fixed within a few days.
That was Monday and it’s now Thursday — my car is looking way better inside and out! I almost didn’t want to return the Dodge Charger (black with tinted windows!) that I was driving around, but I couldn’t leave my Sonata behind :) The same gal who helped me on Monday was there to greet me this morning — it was nice to have the same person helping me through the process. She was pleasant and easy to deal with all-​around.
Major props to Progressive for a job well done. Am considering switching back to them.