Merit Rentals Hardware & Equip

Buyer beware, we were completely robbed by the owner of this place.
We reserved a piece of equipment for a particular day. When we went to pick it up, it was not in proper working order. Aside from the fact that the machine itself had not been examined properly before giving it to us, and had many loose and faulty parts (like blades and other potentially dangerous things) the trailer it was on was rusted, wheels had dry rot, and the brake lights were not working at all. Additionally, the hook holding up the trailer was in such poor condition that the owner sloppily used a huge rock to slam it into place on our truck (not very professional, BTW). The machine was in horrendous condition and absolutely not safe for use or road-​ready/​legal by any stretch of the imagination.
Since the trailer itself was illegal to use on the road (again, no brake lights! I mean really), we refused to take it out for the safety of ourselves and other drivers around us. Owner charged the credit card the $ 300 anyway.
I’m sure he will respond to this review claiming that we «cancelled» our order or «changed our minds» which is 100% not the case. We needed a stump grinder in decent working order on THAT particular day, and he could not provide that to us. He is offering us a store credit not for products, but ONLY for rental equipment on another day that we absolutely do not need! We needed it on the day he promised to provide it for us, but did not. It’s completely absurd, illegal and unethical that he charged our CC for an unusable piece of equipment and refused to refund the money.
The owner is a thief. Based on other reviews it’s completely unbelievable that he is still in business. Go elsewhere. I’m sure there are plenty of other rental places in the area with more ethical business practices and proprietors that actually respect their customers and don’t rob them blind.

Unbeatable prices on bobcat mowers and super fast turn around time on my old mower in for repair. I will defiantly be back and will make sure to tell all my friends.

Services cannot be trusted at all unfortunately. Will not be going back. They took back a rental and said that someone stole it and tried to charge me.

Extremely dishonest owner. Jeff is not trustworthy. Buy from somewhere else.

They were very unprofessional. I rented a bounce house for a Saturday, they never told me they were coming a day before to set it up and it was an inconvience for me. Then they charged my card to hold the bounce house and they never told me that I was paying for it with that card. They also told me it was $ 200 over the phone and then when I got the bill it came up tp $ 281.00 that included delivery and taxes which they never told me about. The bounce house was so dirty and it was wet. The person dropping it off was very nice and helpful but he didn’t know anything. I asked him when were they picking up the bounce house; he didn’t know and I couldn’t get in touch with anyone. The bounce house has been sitting at the site for more than 3 days. I will not be using there services again.