Dunkin’ Donuts

Okay so this is the nearest Dunkin donuts from my in laws and on our way to the highway. So I had to write a review because it happened in two different occasions. I went to buy my favorite … chocolate munchkins to find out they do not have any. So I asked okay how about a chocolate donut when the lady over the loud speaker through the drive thru says I’m sorry we do not have any donuts until tomorrow morning. Mind you it’s 7pm… How can Dunkin Donut have No Doubts. rEALLy! So, I order my caramel latte and it’s always not right it’s either to much Carmel and I feel like I’m having a diabetic attack or hardly any caramel which makes it just a latte.

This place definitely has its good days and it’s bad days.
There were times you go there and they have run out of everything and other times the service and the items are spot on. It is true though some of the staff act as if they were forced to work there against their will. Hey, if you hate it that freaking much get a better job or a different job.
They need to focus more on customer service and less on their little work place dramas and gossip and their telephones

Before I get on I-​95 while traveling between NJ and CT, I like a cup of Joe. So, I pull up to their drive thru and place my order. Thought I was talking to the «walking dead», the driver thru attendant didn’t have an ounce of customer service skills in her. She sounded like she didn’t care for her job.
So, let me get on my soap box here…
If you are working in a customer service based job, you need to please the customer. Most times that can be done by saying a simple «please» and/​or «thank you». I am not saying you have to kiss the butts of the customer, but be appreciative that the customer whom is handing over their hard earned money to you is paying your pay check/​bills/​putting food on your table/​putting roof over your head/​etc (think you get my point).
The point of my story here is, drive thru managers/​owners of fast food establishments need to experience how their employees handled their customers, because this will affect their bottom line=profit sooner or later.

The iced tea tastes like water, and the toilet seat in the ladies was barely attached. But at least they HAD a bathroom, which is more than i can say about the other DD down the road I tried first. Overall the place is clean enough, But when they gave me the wrong kind of donut and i gave it back to switch (after the server had turned get back on me) she dumped it out of the bag back into the tray. So just know you may be getting a second hand donut when you go here. …

Small seating area, but friendly staff and ample parking + drive thru.