Rail Trail Bike & Kayak

I am amazed and not sure where the bad reviews came from. This was our first time renting here. We went there today ⁸⁄₁₈. We are a family of 4, renting 4 adult bikes for a 3 hr bike ride. It was a fair price $ ¹⁸⁄₃ hrs. Service was impeccable. Palmena was friendly, helpful and so efficient. She signed us up, got us our helmuts and bikes so quickly and all this with a smile. The other chap was helping another family.
Bikes were in excellent condition. After we got back, service receiving the bikes was just as efficient and pleasant. WE WILL BE BACK!

Rented here a few times. Right on the trail with lots of Parking.
New bikes for 2015 with well inflated tyres.
I see a sign behind the counter that says no refunds. Seems that is a problem for many. $ 60 for two bikes and a tag along for 3 hours seems ok to me.

Zero isn’t an option, so 1 star it is. Poor customer service, poorly/​unposted (lack of) return policy. Too bad this local business won’t be getting ours again, or that of any of our renters we hope.

Real slimy business practices. I rented a bike with my 8 yr old daughter with a kid connector/​trailer and it was extremely hazardous. Her weight shifted every 2 – 3 minutes and compromised my steering badly. I literally almost had 2 head ons and went off the trail like 3 times. When i returned to talk about the shoddy contraption the older dude copped an attitude. He inferred they don’t usually rent to kids my daughters height and weight. Tell me this before i almost kill myself. The coup de grace came when no refunds was mentioned. I argued some more and then they said «rip up the slip». I find out later it was not the sales slip but the 2^nd slip they ripped up to cover damages. Lame. Avoid because the old guy there is a slime and not to mention the price was $ 36 for 3 hrs on the death trap.

Great bike rental, reasonable prices and good placement on the cape cod rail trail. Staff was very friendly and helpful. Wide variety of bikes to choose from. Our tandem bike could use a little bit of oil on the brakes but otherwise in great shape.

Disappointed on two fronts:
1. Wanted new tires and the owner first offered me slick road bike tires with no tread and were nothing like what I had on the bike. They he says they do not have my width but that thinner tires would work just as well. Guess what they do not. Thinner tires do not take bumps as well. I already have to get new tires. Owner did not care to find me the right tire, just whatever he had in stock.
2. So I spend over $ 90 on new tires and tubes and he says «you want us to throw those on real quick?». The way it was phrased and the lack of a mention of an installation fee led me to believe they would do it for free. Lots of bike stores will do this for free and I could have done it myself. Turns out he charges me $ 25! I might have paid $ 10 for the convenience. At the very least he should have told me the fee upfront. They did throw on a new brake line without really asking me, but still not worth $ 25. That is almost half the cost of a full tune up!!!
Ended up stopping by the nearby Orleans Cycle later in the day to get my girlfriend new handlebars and THEY did not charge to put them on. I would head to Orleans Cycle instead.

This is really a 4 ½*. My wife and I have been using these good folks for a few years. Their rates are very reasonable for repair, assembly or a tune-​up. John has always been great for my wife and I — we may ride a lot, but we are not really «hands-​on». I also checked the bikes for sale and the rental prices– considering the location («captive audience on the CCRT” — although Brewster Bike and Barb’s 2 are nearby, are quite fair and appealable. I know I’d go there on those times when our visitors outnumber our bikes.
John– probably your main contact there, will gladly make the repair, with or without explanations. It’s up to you. I’m very glad to give these guys a good word.
Gregory’s really down review seemed to focus on a price matter.

Whats up with this, 85 dollars for a kids bike rental for a week. Just spent a week at the jersey shore got a kids bike rental for $ 40. Called a round a few places and found one cheaper close by! Rip off!!!

At Orleans Cycle (just over 10 minutes drive away, towards the tip of the Cape), you can get a bike till closing for $ 20, and a helmet is provided free of charge, and a bike lock to boot. Here, their website makes it seem it would be $ 25 for the day (till 6pm), and $ 5/​day for the helmet… in actuality though, it turns out the helmet is included free of charge when you rent a bike, which I did.
They handed me a bike simply based on my height and sent me off. Yes, no time lost. Upon our return of the bikes, they shredded the imprint they had taken of our credit card.
If they look closed (which they did from like 5pm — 6pm), they told us we could just leave the bike outside their shop, and they’ll take care of it.
Located by mile 8 point 4 or so of the Cape Cod Rail Trail. Some parking is available.
For bathrooms, they directed us to the breakfast/​lunch spot that they shared a wall with.

You can rent a mountain bike for 3 hours for under $ 20, or a road bike for $ 50 for the day. They are in a convenient location, as the Cape Cod Rail Trail is directly behind it, so grab a bike and hit the trail!
*They rent kayaks as well

My boyfriend and I rented bikes this past weekend to go adventuring, and the bikes were fine. They were Diamondbacks and they served its purpose. We didn’t have a problem with the bikes or anything and $ 18 to rent a bike for 3 hours is a fair price. The guy who worked there was also really nice because we had gotten lost on our way back and were running late (they were going to close up at 6PM and we didn’t get back til 6:15!) but they were patient with us – no extra charge or penalty.
This place is right by the legit bike trail and also near a lot of businesses. We veered off the bike trail and decided to go ‘adventuring’ and stumbled upon a couple of nice private beaches off of Main St. though. I would recommend people to rent bikes from this place if they’re just up for casual riding to explore the town and what not.

We rented bikes from this business last year and had a problem with my wife’s bike. Fortunately we broke down near another bike shop in Orleans, and they were able to exchange the bike for us.
This year we went back to rent bikes again, with the intention of renting two bikes and two alley cat add-​ons for our two boys. The man at the counter insisted that we rent the tandem bike (for my oldest son and I to ride). He offered us a test drive, and after a little driving on the grass my son seemed OK, so we decided to go ahead with the rental. I also purchased a $ 30 pair of gloves.
Unfortunately we only made it about 100 yards down the trail because my son was struggling to reach the petals, even with the seat in its lowest position. We decided to turn around and abort the trip because he was really uncomfortable and very unhappy.
Upon returning to the shop, I expected we would just hand the bikes back in and they would give us a full refund for the bikes, but that I owned the gloves, that would have been fine with me.
Unfortunately they were not willing to offer us a full refund for the rentals because they have a «no refunds» policy. Apparently this policy over rules decent customer service. We only had the bikes out for about 5 minutes.
When I explained to him that I was a repeat customer, and would be a future customer (if he helped me out this time around), he offered to refund the tandem rental fee (about $ 64), and give me a rain check for two bikes (meaning they still have about $ 50 of my money). He made it seem like he was doing me some great favor.
My advice is to make sure you know what you’re getting into before you sign the rental agreement. I recommend checking out other rental shops to see what their policies are like.