Pearle Vision

I’m so aggravated. The eye exam was fine, but I found out after I’d picked out my glasses that they don’t accept the credit card associated with my insurance. No big deal. However, when I asked for my pupil measurement for the glasses, the jerk refused to give it to me! Will NEVER return.

Unsure why this location has such poor reviews. Dr. Anderson was wonderful and my appointment was timely & inexpensive with my insurance. Give them a shot — their calendar is flexible and everyone was friendly.

They might care about eyes but they certainly don’t care about your schedule. I always show up on time for my appointments but they always make you wait at least 20 – 30 minutes before you actually go back. I don’t understand why they do that. Just make your appointments later. Appointments are not quick. Because of the waiting both before and after appointments, you can expect you’ll be there for over an hour or two. The staff and doctors are very nice though. I have never had any issues with misdiagnoses and it’s always easy to get an appointment. One other item to note is the lack of glasses selection. It is hard to find something you really like. It’s not like they don’t have space for more options. Half of the shelves are just empty.
The LensCrafters in the galleria has a more diverse set of frames. Overall, I would skip this location. There is another Pearle Vision in the Chesterfield Mall that is much more efficient, and offers a wider variety of frames.

Yesterday, I visited Pearle Vision (Brentwood location) to purchase eyeglasses. I was in a rush to take care of several things so I purchased eyeglasses and went home. Once home, I decided to do further research on my insurance coverage and discovered the Pearle Vision optician charged me prices that were either 60% more in cost or fully covered under my vision insurance plan. Today, I went back to Pearle Vision to make them aware and demand a full refund. After speaking to the manager, who tried to use the excuse that the inaccurate prices were auto-​generated from Pearle Visions computer, I was offered a price match/​adjustment and an apology. I accepted the apology and demanded a refund. Bottom line is the optician tried to swindle me for sake of commission (oh, she kept asking me to get a Pearle Vision credit card as well — I never accepted) and the manager used the computer generated error as a cover up for the opticians deceitful business practices.

I usually get all my glasses from Lens Crafters. I have been for 20 years. When i was researching for a new pair i noticed that Pearle Vison Had buy one get one free, when you bought a full pair at full price which i was planning on doing any way so i went to this dumb place to see whats up. First off, the selection they had looked old, ran through and there wasnt very much to pick from. Sunglasses and Perscription. I found A couple of pairs I liked, But i wasnt in love with them like i have been buying a pair of 400 Dollar Glasses anywhere else. But my usaul place had the same glasses with the same price and they werent «BOGO». So i went with them. Settling. They told me they would call me when they were recieved. So they did. I went up there all excited to get my new shit and the guy treated me like some fucking kid that could afford to spend 700 dollars on glasses. I said im here because i got a call from you guys saying my glasses were in, he said they wernt there and i told him, i know i didnt talk to a ghost so he actually did his job for a second and found them. ONE PAIR! And when i bought these Glasses the man said they would both be in the SAME DAY. So i leave with one pair, all confused but the idiot that gave me my new pair said my sunglasses werent gonna be here until the next day. ok fine so i call them the next day and now they told me they wernt supposed to be recieved for THREE more days. I dont know if this place is full of a bunch of fucking idiots or liars or both. But im not a fan at all. And now Im stuck with a Fucking Pearle vison credit card.Cool.

Last Friday, my friend & I came here to get her eyes examined for the second time. The first time was horrid (see review for Erker’s Fine Eyewear). She needed a prescription for contacts. To make a long story short, we went to Sam’s Club who recommended Pearle Vision to get said prescription. Upon entering, my friend & I were greeted by a happy employee (Tarius I believe). He helped her with everything & took her to the back to see the eye doctor. After the visit, he explained everything to her & gave her some contacts & some contact lens solutions to try. My friend was incredibly pleased & quite happy with the great customer service. Thank you, Pearle Vision (especially Tarius) for turning a bad day into a great day for my friend! After such great service, I will be coming here for future eye doctor visits.

Dr. Anderson is a terrific eye doctor but this place is a JOKE. I went twice and dealt with them quite a bit on the phone and am never going back.
My first visit to this location was fine. Dr. Anderson is very pleasant and knew what she was doing. Unfortunately my second visit, a week later, was pretty awful. I arrived at 6pm for my 6pm appointment and was told «it’ll be 25 minutes» by the receptionist. That’s it– no «sorry, we’re running behind» or «we’ve had problems with _​_​_​_​_​», just a standard «you can go sit down now.» 35 minutes later I finally get to go in. I just needed my eyes dilated, so they put the drops in and I sit for another 20 minutes. Dr. Anderson was very apologetic but the receptionist didn’t say anything. This was annoying, but not the dealbreaker yet.
Fast forward to when I try to place my order with 1800 Contacts. I get a call saying that my prescription was not acceptable from Pearle Vision. I call Pearle Vision and they say I need to come in for it to be «finalized». I ask them why it was not «finalized» the previous TWO times I had been there in the past week. They have no answer, and just say that I need to come back in wearing the new contacts. Well, they didn’t give enough samples to still have any at this point, and they also didn’t have any samples in my prescription at this store. Regardless of this they still keep telling me I need to come in to get the contacts checked. (Get WHAT checked, since neither of us had any.) They said it was out of their hands and I could come in the next week (at which point I would be out of contacts completely.)
Eventually they texted the doctor to get her to sign off on my prescription and they told me they would inform 1800 Contacts so I could get my (very much needed) prescription sent out. I was overjoyed and very grateful that they had finally helped me out. Well, turns out they did NOT do this, but instead faxed them to say that my prescription was still not finalized. So after 5 – 7 business days of wondering where my contacts are, I have to call back 1800 Contacts to see what’s up and they tell me that Pearle Vision never faxed their okay over.
I’m particularly upset because I placed my 1800 Contacts order using my flex spending account from work, and I switched jobs a few days later so that money evaporated. Had Pearle Vision confirmed my prescription like they told me they were going to, I would have been able to use that money for my contacts. However, since I no longer have access that money, I lost it (and 6 months of daily contacts are not cheap).
I hate to rant about bad customer service but this place makes my blood boil.

This is tough. The doctor was really great. Caring. Efficient.
The STAFF however seemed a little um… ditzy?
While I was there, man came in to pick up his glasses and the staff ran around like crazy trying over and over again to find glasses that were obviously not there. The one staff member swore she had them in her hands earlier that day… the man left quite unhappy. Especially since it was mentioned that his glasses in fact, WERE there. Now they would have to figure out what happened and either reorder, or call the person they accidentally gave them to, and go from there.
Secondly, the woman who was ordering my contacts forgot to order them. Since I was still there, waiting to get my eye photographs done, she saw me and realized right away that she forgot to order them, and then ordered them (i hoped). I just called and she did say they were in. But they should have called me when they CAME in right? They said they would be in by Wednesday and today is SATURDAY. I’m leaving town tomorrow, which would be Sunday. Sigh…
So…we’ll see. I give them a three. They did say it was a crazy day that day and they were understaffed. It seemed like they were definitely in need of that other staff person.
I WAS really impressed that they had a doctor there on the weekend. I’m not used to doctors being available on the weekends so I was really happy about that. So again, the doctor was great… the staff was… meh.

Well, the three star «A-​OK» is a bit of an overstatement… but solely judging my most recent appoint (yes, I had to go back… again… and I’m not done yet, but I digress…), it’s worth an additional star from my last review. Had it been my first visit, it might even be worth a 4^th star, but one good experience doesn’t erase the past bad ones. There was a new (or new to me) woman in front who was friendly and helpful; I saw Dr. Kadlec, who really was as great as the previous poster remarked (I’m not sure who I saw in the past? She was good, too.) and they’ve got me in a 3^rd? 4^th? set of contacts that MIGHT.ACTUALLY.WORK. (and a contact lens solution that’s less irritating than the others. Who knew there were so many different types?! well, probably everyone but me…) There may be hope for me and my astigmatismic (is that a word? astigmatic? astigmatism-​ridden?) eyes yet… and they may actually get the help they need at Pearle. We shall see. (No pun intended, I swear.)

Dr. Kadlec is the reason I keep coming back here. She is fantastic! So nice, is a great listener, and really cares about each patient. I’ve had glasses/​contacts for. oh…close to 20 years (vomit!), and she has been the best eye doctor I’ve run across.
The office staff is also very very nice! They will bend over backwards to help you get insurance settled, pick the perfect frames, etc.
It’s all of this niceness that has me giving them 4 stars. If it wasn’t for that, I’d have to knock it down to a 2 or 3 for the few issues I’ve run into here– glasses not ready when they should have been 2 times in a row, forcing me to go back 3 more times than I should have had to; running over 40 minutes late for a contact check. If they could get a few scheduling problems worked out, I’d give them a 5.