MetroPCS

bought a new phone and had the lady install a screen protector and case for me. took phone home and had issues with the phone not turning on and screen turning off while making phone calls making it unable to hang up or check messages. I brought it back to the store and was told all sells final you have to take it to the main store in pittsburg. went there and they said the screen protector was wrong size and blocking the sensor to take it back to lone tree. went back and she agued it was the right one but finally took it off and after phone worked and reluctantly refunded the screen saver price because she didn’t have the right one. she could have saved me hours and lost patience by know how to install the screen protector. will go to the pittsburg store for future business

Let me say that when I decide to «yelp» about an experience, there’s a real reason! Okay folks… here we go! On 8÷7÷15, I went into this MetroPCS store to ask a technical question. While I was there, I was waited on by a young female. I was also looking at possibly upgrading my phone. While looking at phones, I paid my bill using my phone and got my text message stating «thank you for your payment of $ 40.00. Once I made up my mind of which phone I wanted, I purchased it. The young female asked if I wanted insurance on the phone. I asked how much it would be and she said $ 6 extra per month, so I said okay. She told me the amount of $ 46.00 would be due the following month, which I was okay with. I left the store happy about my purchase. The very next day, 8÷8÷15, my phone would not let me text or make phone calls. I got a text message stating that my account was suspended for non-​payment. I was out and about and decided to drop by the MetroPCS store to see what was going on. I got to the store and the young female that sold me my new phone was there. I told her what was going on and she asked to see my phone and look-​up my account. She said that $ 12.00 was due on my account. I asked «for what?» According to her, she couldn’t tell me since I never paid my bill with them at the store, so she said I needed to call Customer Service. She also asked me if I changed my plan or added any new features. I told her the only thing that was added was insurance for $ 6.00 that you put on the account for me! My phone service had been suspended and she suggested I call Customer Service… I asked her if I could use their phone to call and she said «due to privacy issues I couldn’t per the owner!!» I was like «You HAVE TO BE KIDDING???» I left the store telling her that their customer service is NOT Good! I had to go over to the Kinko’s FedEx store to use the computer to get the number, then asked to use their phone to call Customer Service. The representative told me that I was charged $ 6.00 for insurance for the current billing cycle AND another $ 6.00 for the UPCOMING September billing cycle! So he removed that one but said I had to pay the $ 6.00 for the current billing cycle, which I was fine with because I was using my new phone. He wanted to charge me $ 3.00 to pay the $ 6.00 over the phone with him! I said «after all MetroPCS has put me through, you want to charge me $ 3.00?» And he decided to waive the $ 3.00 fee. Unbelievable! It was the young female at the MetroPCS store that charged me incorrectly anyway. What an inconvenience and all the while I did not receive an apology!

great girls inside, they know there stuff and metro towers never go down Im never switchin away from metro