Gary Force Acura

Beware of the Acura sales staff who judge what they think you can afford, decide which cars you are allowed to look at, and who chase you out of cars in the showroom that they don’t approve of for you.
I went next door and bought a Lexus, and am very happy with the sales staff, customer service and purchase process there.

I was a loyal Volvo customer since 2001, but after several recent issues with my 2012 S60 I decided it was time to make a change. I found the Acura TSX to be a great alternative to the Volvo, similar in size, power and luxury. My husband and I went to Gary Force Acura pre-​owned and drove a 2014 Acura TSX in black. It was love at first drive for me! If I would have driven a TSX years ago, I would have never bought another Volvo. Thanks to our great salesman, Mike Lowe, the whole process was made easy. We really could not have been treated any better. If you are looking for great treatment during your buying experience, look up Mike Lowe at Gary Force Acura. I also have to give kudos to the finance guy at Gary Force pre-​owned as well. He was straightforward and did not try to push us into buying extra «stuff» that almost ALL dealers try to shove on you when you get into the finance office. We were in and out in fifteen minutes max for signing papers. So, again… GREAT, positive experience. When we return for service, I will post a review of that. I’ve heard the service department is fantastic, so I am keeping my fingers crossed.

They exceed our expectations everytime!!! I have now purchased several cars here and will purchase here again! From sales to service to just running thru to grab wiper inserts from parts dept! Always smiling faces and reasonable prices. I love it. Wish other places had staff like this group!

Gary Force Acura is by far the most unprofessional dealership I have ever been to. Steve, the salesman, lied about the availability of cars at other dealerships in order to make you buy from their dealership. When I found this out and asked about it, Kurt who is the sales manager literally screamed at me over the phone and threatened to sue me if I cancelled my order. I have reported the dealership to the corporate office. I would strongly advise anyone who is considering an Acura vehicle to go elsewhere. I drove to Memphis and got the same car much cheaper and with more options and, in the process, had exceptional service.

Quick and easy lease experience! Offered to give me a loaner until my car arrived at the lot. Nice staff!

Living in three states in five years means I’ve taken my TL to three different dealerships for service, ranging from the scheduled to the unexpected. The team at Gary Force is, by far, the best I’ve had the pleasure to experience-​especially Tim Durbin, the service rep I’ve had the pleasure to work with. Not only does he remember me even though I’ve only been here a couple times, he gives me reasonable options when it comes to taking care of my vehicle and being respectful of my time and wallet. Unlike the other dealerships I’ve visited, where they’ve charged $ 60+ to run diagnostics only to recommend work that’s already been done, these guys have given me fair assessments without charging or pressuring me to get work done. Combined with the free coffee in the well appointed waiting room, these guys are doing it right.
My only regret? That I didn’t buy the car from them in the first place.

I love this place! I took my Acura TL in because my navigation system and stereo instantly stopped working. Steve, was my service man and he was terrific. He figured out instantly that my stereo needed a password that was not given to me when I bought it and fixed that immediately. Scheduled me a time to check out the navigation system. Oil change is $ 29.99 plus car wash. Will post later how my service appoint goes. I am looking forward to working with this place!

The sales experience was fantastic as Dustin and the team bent over backwards to make me happy. I love my Acura ILX and even though I was buying Acura’s entry level car, I think they gave me just as much attention as would a highline buyer.

Had to bring my car in for a recall — they ended up helping me on another issue for free! All while working on my laptop in the GREAT waiting area with Starbucks and a stocked cooler. Also very impressed with the friendly staff!

Customer service at it’s best. I make the drive the extra twenty minutes just to get my oil changed here. All those driving Acuras (yes you leasers and owners) can get your oil changed, car washed, detailing such as vacuumed inside for $ 30! Not to mention when you walk in you get warmly greeted, free Starbucks coffee, cookies and an assortment of free snacks all await you. Along with a huge tv and reading material. There are restaurants within walking distance if you get hungry! Not your average oil change ;)

I have been in need of a new car for a very very long time. Driving around with no a/​c in Nashville during the summer, just sucks. So, I went to Gary Force to test drive the TSX and was blown away.
My girlfriend and I were immediately greeted by Charles Newman. He was hands down the nicest sales person that I have ever met. He took us on a long enjoyable test drive through the hills of Nashville. Charles, knew every single thing there was to know about the TSX. I left the dealership feeling really great about the car and the staff.
Needless to say, I was back two days later to sign the papers for my new TSX. I have only had my car for a few weeks now, but I am extremely happy with my decision.
If you are in the market for a new car, check out Gary Force Acura, and be sure to ask for Charles.

I went with boyfriend to test drive the TSX. We were greeted immediately by Charles, the nicest salesman I’ve ever had the priveledge of meeting. He was knowledgeable, friendly, and seemed genuinely happy to drive around the countryside and meet two new people. It seemed that selling cars was the perk to his job!
The entire staff was no different. Boyfriend and I went back to make a deal just two days later, which definitely says something (I usually don’t trust anybody trying to sell me something). While these cars practically sell themselves, there was a no nonsense, friendly approach that made boyfriend feel very comfortable and happy with his decision.
They offer their customers $ 30 oil changes, which comes with a free car wash and vacuum. Not bad!
Really though, I was just in it for the free popcorn.

This place gets 5 star for their great service! I would have paid $ 50 for an oil change at jiffy lube, or sears. I only paid $ 27 dollars for an oil change and receieved a free car wash and vaccum. The place is friendly and their is free wifi and other perks like free starbucks coffee!