Cheddar’s Scratch Kitchen

Not great. Few options without meat. Main fish option is catfish. Catfish tacos? Ick. Really bad service. Waitress couldn’t tell me what kind of salad dressing they had to offer. Tried it. Won’t be back.

No crayons for kids
Asked for a large beer, said they didn’t want to break the glasses
Ordered steak medium rare, got it medium+
I added a star because our server was awesome.

We have visited multiple Cheddar’s locations: Mt. Juliet & Memphis, TN; Louisville, KY, and this one in Cool Springs.
All of our other Cheddar’s visits were delightful. good food, great prices, and our only real complaint was the wait because they were so popular.
Something is going on at this location, however, and it’s not good.
Being a fair person, we have visited this location three times before I’m writing this review. Oddly, all three visits we were seated at the exact same table. I know, weird, huh?
In all three cases, the service was slow. Slow to acknowledge us once seated, slow to bring drinks and take our order, and slow to check on any forgotten items/​etc.
In two of our three visits, I will say the kitchen was on point. Our orders were correct and hot, and served promptly once they finally took our order. That third visit everything about everything was bad.
Visit #1 we chalked up to them being new, and said the prices are worth trying again. Visit #2 was so bad, we had to go find the hostess (which wasn’t easy) to ask to speak to the manager. There were no servers making eye contact with us for an incredibly long time, and our guy seemingly disappeared. The MOD explained our server was working his very first day ever, and apologized, and gave us two $ 5 gift cards asking we try again.
We waited a full month and went back. No wait at high noon on a Saturday… good/​bad sign. Seated at same table… worried. LONG time for our server to acknowledge us… not again.
The kitchen/​back of house manager is evidently on point. Once ordered, our food arrived via the runners promptly. We had to ask them for beverages we ordered for our server not received, and she did at least come check on us fairly soon.
My issue with this third visit in addition to slow service and fairly inattentive is this. Cheddar’s food prices are very reasonable: Chicken Sandwich with a side is $ 8.00, Club Sandwich with a side is the same. But ordering peach tea is $ 3.95, and ordering an Arnold Palmer half lemonade/​half tea is $ 3.50. The only reason I noticed this was when our check came, I couldn’t figure out how lunch of two entrees for $ 8 using a $ 10 gift card was still $ 20. I guess if you drink water, this is still a cheap option, I just thought their beverage prices are out of whack.
Overall Cheddar’s menu is good and their prices are mostly good. Will we give them a fourth attempt? Not sure. If we do, think we’ll try to go and avoid the pitiful servers, or we’ll just wait until we are in the area of the many other Cheddar’s we’ve patronized and fully enjoyed. Too bad close to home is so far off the mark.

Few times in life have I ever been so disrespected when you call ahead and have your family reserve a table and a section and then the restaurant manager doesn’t respect or follow-​up I think that this place needs a lot of help when it comes to the management staff of course sometimes you have to be stricks but when you have the entire family and they want to be set together and you can’t get service just as everyone else. I havent even ordered food. I hope its all good from now.

What a shame. I normally don’t like or do chains but I wanted to try it. I will stick with my rule. The interior is really cool, but the menu and food that comes out makes you feel like you are at Applebee’s.

I’m not getting the draw to this place except for the fact that it’s new. I didn’t think the food was better than average. And the people I was with felt the same way. Not sure that we’ll head back anytime soon.

We ate here on a Sunday afternoon. It was very busy with the after church crowd. Our wait time was only seven minutes, however. Our waiter was very kind. He had a difficult table near us but he was still very positive and attentive. I had the monte cristo and my fiancé had the ribs/​chicken tenders. The chicken tenders were delicious and I have never had a monte cristo but it was delicious. Peach tea and lemonade tasted very fresh.

Took over an hour to get our food. Not busy at all, worse service I’ve had in the Cool Springs area. Terrible server!!!

Not a good start to dinner when we wait more than 5 minutes to have a server take our drink order. When I politely gave our server a heads up that my husband has a really big thirst and could she «please bring him 2 drinks at a time?» She was really confused. When she returned 10 minutes later with our appetizer she brought 1 drink which hubby literally drank while she stood there taking our food order. I was like, «see what I mean?» She had a blank stare. We didn’t see her for another 15 minutes by which time hubby had drank my water. When she finally brought refills he, again, drank his while she stood there talking to us. Ugh. I realize this is out of the normal but she acted like she couldn’t and wouldn’t accommodate our request for him to have 2 drinks at a time. We would pay for the extra beverage if that were an issue but it wasn’t even offered.

I love cheddars and was so excited to finally have one close to home. Best things about this place: you get HUGE portions of food and it is SO CHEAP. I think the most expensive item on the entire menu might be $ 17 but everything is very affordable and most items come with an additional two side choices. Pro tip: get an order of croissants… they come drizzled with honey and they’re delicious.

I usually love Cheddar’s everywhere. The prices are always good for the food you get. I have never waiting so long as Friday night at any restaurant. I was told 45 min. It took 1:07 hours to get seated. The service was not that good with my drink not being filled. The food almost tasted normal for this chain. I am not sure I will be back to this one, or I will give it a long time to be open and get the spider webs out of their service.

We had a group of people, paying by the couple, eating here on Wednesday night. I was running late, but I believe someone was there before 5:30 to secure a table and a booth for us. Aesthetically it looked nice, although it was pretty dark in there, and I didn’t wander around the place checking it out.
Service was very good. Waters and refills on tea and soda were overflowing… I mean, it was a bit comical. The table was covered in full glasses and they’d be laying down more! Without asking if we wanted it! I finally had to stop them when we’d already paid our bill and were gathering our things to leave. But, I will take that over being bone dry, or ignored by wait staff, any day.
As I was late, I really didn’t have time to peruse the large menu, so I quickly ordered a club sandwich, which came with fries. It was very big, and good… a bit messy to eat though. Fries were good. My husband’s turkey wrap came with seasoned fries… which he wasn’t aware of… and I wish mine had been seasoned! Not sure if mine should have been, but weren’t, or what the deal was with that. I think they should ask your preference/​give you that option when ordering though.
I’m not aware of anyone out of the 10 who didn’t like their meal, or who had a problem. Prices were incredibly reasonable, especially considering the area. We will definitely go back. I’m curious how their more typical «dinner» meals will stack up.

Went to Cheddars for the first time for lunch, Not impressed! Had a simple two item combo, bowl of tortilla soup and a garden salad! The soup was horrible, Extremely salty and very boring! Tasted like a can of stewed tomatoes, With a few tortilla strips! I sent it back and had the potato soup, it was better!
Sadly to say I will not go back, To many great restaurant in our area.

Wow! Tonight was my first visit to Cheddars. Had I not been informed of the prices from a friend beforehand, I probably wouldn’t have gone in. The outside of the restaurant, and revolving door make this appear to be a much more high end dining experience. The food was high end quality– but the prices are great!
We had a wonderful server named Chris, who was very thorough and made sure we were taken care of. My boyfriend had a chicken and shrimp dinner and he was pleasantly surprised with the amount of food he got. I ordered the «spasagna» at our server’s recommendation, and I was not disappointed. It was huge, cheesy, and beyond filling. I brought half of it home in a to go box.
95% of the menu is priced in the $ 8-​$ 11 range. There are tons of choices as well. The atmosphere is cozy and filled with booths to offer a more intimate dining experience. There is a huge ceiling– windmill– designer thing that rotates above the center of the restaurant. One side has a huge aquarium in the bar, that can be seen from many booths. There are tvs all over the place, but they weren’t loud and overwhelming.
Love this place, and I’ll definitely be back. My only negative is that I didn’t find this place sooner!

Loved the one in Lexington Ky. This one holds up to its standards. It has been busy since its opening but that’s always a good sign!

Pros first… Very nice room. A good malbec for $ 7. Earnest new server.
Cons… Fryer temp so low chips with spinach dip were chewy. Catfish was almost raw enough to send back.
I had 3 dishes (chips, beans and salsa) that obviously had been seasoned with sugar instead of salt. I asked the server to check. Never heard back.
Prices aren’t bad but who cares if it’s crap?
The coup de grace… 2 days later I reach for my debit card at barbershop. Not there. Then I remembered the new earnest server taking my folder while we were still talking and before I took back my card. Ultimately my responsibility but I almost never see them take it while I am still eating dessert. Luckily they had it but why no call? I’ll go back after I try every other place in town at least once.
I have no ax to grind. Go try for yourself. Then go to Cracker Barrel. Same food. Way better. Just have to byob.

I went there for the first time on my Birthday.
Well I really enjoyed the food and drinks.
The service was great the wait it wasn’t bad at all.
The appetizers were great as well.
I would go back again soon!

Cheddar’s is a chain with locations in Smyrna and Mt. Juliet locally. The menu is diverse enough that, if you can’t find something you’ll eat, you might want to check with a healthcare professional. The kid’s menu is also sufficient for your pickiest eater.
I’ve done burgers, rib shrimp combo, and Buffalo tenders, but I’ve promised my appetite that I’ll get the chicken pot pie the next time I’m there. Much like J. Alexanders, I’ve never been with anyone who didn’t like their meal.
I’m a fan.

We were really looking forward to Cheddar’s opening in Brentwood but what a disappointment. First the good things. Attractive, comfortable décor and service was great. My ice tea didn’t come close to being empty before another arrived. It’s too bad the food didn’t rise to the same level as the service.
We started with the Chips and Queso. The chips were very stale and the Queso was very bland. My wife had the potato soup and club sandwich. The soup was very good but the bread used for the club sandwich was not toasted as you typically expect with a club sandwich. Rather it had the texture of a grilled cheese sandwich. The manager blamed it on the potato bread they use.
I had the chicken tenders. The chicken was very moist and was nicely breaded. However the breading was again very bland. It just had a strong floury taste to it.
Maybe the kitchen needs to learn how to season.

Been back a few more times. Just had to add TRY THE COOKIE! They make a chocolate chip cookie to order with a scoop of ice cream, hot fudge and nuts. YUMMMMMMM
OK this place has changed since they opened. Last four visits just awful. Twice table service twice at bar. Food quality is ok for the money but the servers really need training. Last two trips at the bar I was just ignored. Tonight had to yell three time to get knapkins. Asked for salt and pepper twice finally took it off a table that wasn’t seated. Took 5 attempts to get a glass of water that never got refilled. Steak was ordered medium rare came out rare and again couldn’t get anyone’s attention and they hadn4 people behind the bar. They stayed grouped up chatting with servers most of the time. There was only one other person at the bar. Been to to many cheddars all over the place and this one is really bad especially for Brentwood