BJ’s Restaurant & Brewhouse

I love eating here. There are so many different choices to eat and their food always turns out great. I highly recommend all of their pasta dishes, they are amazing!

Worst.service. ever. Literally every step took them at least half an hour. They were rude and everything i asked for took forever. Several ofmy ffriend’s received horrible service here too. Never coming back.

I, like many of the reviews here, am sorely disappointed in this BJ’s location. I sincerely believe they are so corporate, that they just don’t care about service. I am well-​versed in this location as I have been here at least 5 times. I come back for the GF pizza and GF beer, but when I do, I expect nothing less than HORRIBLE service every single time… at least I’m never disappointed!
The first experience I had was with their takeout. They have a little door to the left of the main entrance to go through in order to get to the takeout/​pickup area. I didn’t see it and walked through the main entrance. I walked passed the two hostesses, they pointed out the pickup area and I walked over to an empty area… no one there to help me. I continued to stand there for what seemed like 5 minutes. I tried to stop two people who happened to be walking by and I know they heard me, but didn’t even acknowledge me. My friend and her boyfriend came in after me wondering what was taking so long. They both tried to get someone to even look at us and nope. Finally someone walked out from the kitchen and assisted us in paying.
My most recent experience was two weeks ago. I went there with a couple of friends who were in the area visiting. I prepared them by making sure they knew this was going to be a very long meal. It was 9pm when we arrived on a Sunday evening. There were no other customers in our seating area and the server confirmed we were her only table. We ordered alcohol and it was served 20 minutes later. One of my friends couldn’t decide what she wanted so the server left and didn’t come back until 20 more minutes later. By this time, we are ordering more alcohol, appetizers, and our meals. 25 minutes later, food finally comes out — but it’s all the food; our appetizers and our meals at the same time. We ordered drinks one more time before the end of the meal. We have now been in the restaurant for about an hour and 20 – 25 minutes. No check brought to the table. I ended up getting up and walking all the way to the hostess stand in order to pay the bill. Needless to say, that bill was around $ 125. I tip nicely and would have easily given her at least $ 30, but I don’t tip nicely with horrible service.
The thing that worries me the most is that corporations come into small cities like Brentwood, don’t do anything about their service, and when people no longer wish to settle for that service, instead of changing, they close the store and leave the city in financial peril.
PLEASE FIX YOUR SERVICE BJ’S!!!

Always a good time at BJ’s.
Excellent service. Extremely courteous. Food quality never disappoints.

We love the BJ’s chain. Unfortunately this particular franchise was disappointing.
The average here on Unilocal is 3 stars, and I agree. But for a BJ’s it should really only be 2 stars.
The good:
— Friendly and attentive service. Others here on Unilocal seem to disagree, but ours was really good.
— Clean and new looking premises, interior, bathrooms.
The bad:
— Caesar salad looked good, but in no way tasted like one. Just couldn’t figure it out. Disappointing
— Deep dish pizza (that’s why I come here for) was bland and doughy. If we had had more time I would have sent it back to the kitchen.
— Asian dinner salad looked like a mediocre mini salad from your favorite fast food place. In fact, it was just a bit bigger than the Caesar side salad. After expressing my deepest disappointment I got a new one. But even that looked skimpy. Weird.
The ugly:
— There wasn’t one, luckily.

5/27/16−2:54pm-HORRIBLE!!!
Service was slow (and it wasn’t even busy)
The waitress kept forgetting things
The waitress constantly brought out parts of our orders instead of the appetizers then the salads then the entrees.
I consistently had to stop another waiter and or the MANAGER to get me more water or my friend Pepsi
Or booziki was cold and super hard around the edges.
I asked for NO BACON on my pizza and of course there was bacon.
My friend asked for cheese and extra ranch for her salad and she got neither
Her potato skins were barely covered w cheese
Very disappointing for spending $ 59.51
I would like a refund but that’s probably not possible.
You can look up my bills if you would like
0137
Table-​802
#Party 0. That’s incorrect there was 2
Melissa M was our waitress
SvrCk-​7
1:43pm
5÷27÷16
Completed at 2:54-that took a LONG time for two ladies to have a quick lunch!!! All bc of the horrible service!!!
Previous review
It was Easter Sunday and not very crowded. I’m surprised bc every other place we tried to eat at was closed.
We ordered two appetizers and a ½ pizza and salad. I was a little disappointment that my salad was so small. But the bar tender was nice enough to et more lettuce for me. Food was served fast, it was average. Nothing to brag about. Just a little bit of constructive criticism. Since the bar tables are so close to the bar tenders. I don’t suggest they talk about their personal lives so loud.
That’s all :)

Amazing staff that attended all of our party needs! We celebrated our son’s graduation here with about 15 people. We pre ordered from the menu a few weeks before and everything was ready for us and was delicious! Thank you so much for making our special day so memorable! We will recommend to all our friends!

Servers are great. Excited they brought back the watermelon feta salad! Wasn’t excited to see a poorly prepared plate of much with too much vinaigrette no watermelon literally two pieces. Very upsetting.

The food and the service is very good! The food is always fresh, and very tasty. The servers are friendly, and attentive! Hands down the best guacamole in town!!!
**Compared to the worst service ever, at
la Fuente Mexican food in Brentwood!!!

A big shout out to server Ashleigh Boggs at BJ’s in Brentwood. Her service is spot on and memorable. She has just the right amount of attentiveness and her demeanor is delightful! We very much appreciate that once we’ve been served our bill, or even paid our bill, she still fills our water glasses and continues to ensure our needs are met. One of the delights of eating out is to linger, to sip wine and enjoy the company of others. It’s rare to get continued service once the meal is eaten, but Ashleigh gets it. I understand that economically, it’s just good business to move us patrons along and seat new patrons – but we visit restaurants as much for the whole experience as we do the food, the prices, or the atmosphere. In addition, I must rave about BJ’s ribs. It’s the only place I order them. Forget Lucille’s or Black Angus — there is no competition. I order my ribs at BJ’s «dry» (without sauce) but they are anything but dry — they are moist inside and slightly crispy outside: perfection! The rub they use is all you need. Pair them with the grilled asparagus and some 14 Hands red wine and you’re all set!

Great service, and my meal was very good!
My second visit, the waiter was great once again!!! The meal was great!

Unexpectedly Amazing!
The hostess was sweet, our table and flatware were spotless, our server, Dominic, was attentive, kind and knowledgeable, and the food was hot and tasty!!! We enjoyed the lemon chicken, and the deep dish pizza, both were fantastic. I have had Chicago deep dish, and this pizza was a very close second. The chicken was tender, well seasoned, and served piping hot. Thank you B. J’s for a wonderful dinner… Only downside is the restaurant is very loud; however, perfect place to bring the children :)

So they are trying much harder to improve service. Good food good beer and at least Irene is great give her a promotion he’ll make her manager

Every time I come here I’m disappointed. I don’t know what happened to the giant burgers, tasty pizzas, and fun appetizers. Of our four meals one burger was good. One was luke warm. Mac and cheese had to go back because it was so cold, then it came back nuclear hot. The mini pizza was depressingly doughy with no flavor. The calamari was over cooked. The fries, how do you mess up fries? The fries tasted like they were either bathed in mineral oil or cooked in oil from 2 years ago. Everything was awful. I wish I had thrown my money in the toilet. It was so bad the table next to us dined and dashed after complaining about their meal and hostess experience.
Please for the love of food, go somewhere else if you want food. The drinks are okay though, if I must say something nice.
edit to add this… Our waitress was great. She was working as hard as possible to deal with the crowd she had in her section.

Pleasantly surprised this early evening as we considered the possibilities due to some very negative reviews on wait times. We were seated promptly upon arriving at 6:30. Our server Dustin was super attentive and quick to bring needed items like condiments and refills of refreshments without us even mentioning. He provided exceptional service.
Our food came in less than 20 minutes and when I realized I’d forgotten to specify my desire for a clam chowder bread bowl instead of a regular bowl, the server assisting Dustin explained than it would be slightly more in cost and 6 minutes longer in preparation. It’s always good to have these things explained. :-)
The kids enjoyed their meals of pizza, and mini corn dogs with fries. The Kale and Brussels Sprout salad was equally delicious (I could use fewer cranberries).
All is all we had a pleasant evening dinner and we were done without meals within an hr and 20 minutes of arrival. Yay to a good dinner night.

The menu has gotten more veggie/​vegan friendly lately, and the service was outstanding the last time I came in here for dinner & drinks with my roommate!
The spicy Brussels sprouts are awesome, the salmon & Flatbread pizza was also really good too! It seems like the food is much more creative & unique now, very different than before!
The beers, ciders & mixed drinks are always great from this place, the berry cider is awesome, it’s a low alcohol %, but it’s an awesome summertime drink!

BJ’s has gotten a lot better.
The service got a lot better in the last few years. They clearly noticed they had an issue addressed it. I started using their App and getting feedback cards. The commitment to improving the experience impressed me.
On a side note, the app you can use is fantastic. You can track the rewards program, sign up for a seat before you arrive, pay your bill, and even order if you wanted to. It’s a really nice touch that helps the dining experience, at least for me.
Only thing I wish they’d do is lay off the Sriracha. I know it’s popular, it just feels like the cilantro of the 2010’s.

Great customer service! Char was an excellent waitress! Two thumbs up Char!
¹⁄₁₆ — today was also a great experience. Our mac’n’cheese looked horrible so our waiter returned it and Junior, the Manager, came to make sure everything was ok. Thumbs up Junior!

So I went today to BJ’s again! The food and the service was way better than last time. We were party of 13. We got the big long table in the middle of the restaurant. The TV was playing the Sunday night football game… Which was very entertaining
We ordered;
Drinks: Strawberry patch cocktail, handcraft Piranha Pale Ale, Ice tea & sprite.
Appetizer: Brussels sprouts, beets salad, asparagus and portobello mushroom salad, and Tuscan tomato soup in a sourdough bread bowl,
Main dishes: Chipotle Glazed Salmon, veggie patty Hamburg with French fries, margarita flat bread pizza, and kids Mac & Cheese.
Dessert: peanut butter S’mores Pizookie
The foods was pretty good and we all enjoyed it!!!
I usually love BJ’s restaurant, but this one in Brentwood, unfortunately is not so good! Most of the time they messed up my order. The food doesn’t taste the same (I guess it’s the chef). I think they have way too much dishes on the menu.

At this location, BJs is honestly alright. I like how it opened up in Brentwood because it’s a pretty convenient location. The food there is your standard American food and they have lots to choose from! They even have meals that look pretty healthy if you wanted that option. I love the pizookies!
The service here is hit or miss. Some waiters/​waitresses are super attentive and some are not. It just really depends if the night is super busy I guess.