We Move Pets

I’ve given myself several days to come up with my review for this service.
Pros: my animal arrived unharmed and appeared well cared for, and driver did answer phone each time I called.
Cons: Poor communication, long wait and not an up to date itinerary leaving you worry about your pet. All people were pleasant when answering the phones including the driver.
What happened on my experience. Scheduled easy enough with office staff. Was given a 7 day window that the animal would be picked up. Hard to plan vet visits and being home with this, but OK. Was told I would get a call 24 – 48 hrs prior to the pick up. This was not done, however, I was able to call them to get a better idea when it was within this 48 hour time frame. Animal picked up in Chicago. After about four full days without word, I called to see if they were close to Phoenix. Was told NO they were in Washington state and was given a time of two days before they would be in Phoenix. Two days came and went. I called again, this time the van broke down.
Where are the animals? «at my house» in California. NOTE: my cat does not handle other animals or other people well.
Two days later, I called again, now angry saying I would drive to CA to get the animal. This lead to several promises.
Van will be fixed end of day today and would leave 4am
Could not leave 4 am because van not really fixed
Am renting an SUV and will leave at 7:30 am
Can’t leave at 7:30am because no one to watch the other animals.
Ended up driving half way to meet the driver after a 12 hour nightshift, and picked up my animal approximately 2pm, 9 full days after pick up. Had I not, who knows how much longer it would have taken.
Not planning to ship an animal ever again, but hopefully your experience with this company is better than mine. I did misunderstand that this company does stop each night, I’m assuming leaving the animals in the van overnight. Ask more questions, as this was my fault because I compared several companies.

We needed to send my mother-in-law’s dog from the Dallas area to Harrison, Arkansas. I was lucky enough to find WeMovePets, Inc through a Google search. They have a quick and easy form on their website that asks a few key questions. I sent it in and within 24hours I had a quote for the transport. While not inexpensive, the price seemed very reasonable and that day we had everything scheduled for a door-​to-​door pickup and delivery.
All we had to do was get was a health certificate and the shots record from our vet and pack up a few toys and dog food. Cissy was our driver and she was great. This dog isn’t the most friendly but when she saw Cissy there was nothing but tail wagging. It was clear that Cissy is a pet lover through and through and the dog sensed that immediately.
The dog was delivered safe and sound to her new home exactly when they promised. I was very satisfied and would use them again in a heart beat.

Worst customer service! I originally asked for a quote for a puppy to be transported from LA to AZ. A puppy was being donated by a local breeder to a wounded vet through Wounded Warrior project. My husband was to receive this puppy. Working out logistics, ground transport seemed to be the best option. I found We Move Pets online and was impressed with their site and called to their answering service after hours. I explained the background and was told a quote would be sent or called. The next day, I received 2 quotes for different prices. I thought it was odd so I tried to call and no one answered all day. I tried the following day and phone was answered by Amanda. I asked why I was receiving 2 quotes and was wondering if we were able to work anything out price wise. Amanda was rude and explained the first quote was from Savannah, the owner’s granddaughter and she did it wrong. She explained how she got her quote. I asked again if there was any additional room to work with price and if I was quoted a lesser quote first why it wasn’t being honored. Amanda said it was wrong and the quote difference was $ 30 and isn’t a big deal. I told Amanda that she didn’t need to be rude and I wasn’t trying to fight about the quote. I only was seeing if anything could be worked out seeing this puppy was being donated to a combat wounded veteran. Amanda then told me I should find another carrier and before I could say anything, phone was hung up. My husband witnessed whole conversation and attempted to call back and try to speak with Savannah. Torrey answered phone and explained to m husband that I was being rude. Funny thing is, I was calm and not rude at all. I was trying to ask questions and work something out.
I am disheartened and angry by the customer service. To treat a potential customer like this is unacceptable and even combat wounded vets. I would NEVER use this company.