Quality Countertops

We had Quality Countertops Inc. Do a complete remodel of our master bath. They did a great job or so we thought. The first thing that we noticed after the installation was that the shower pan didn’t drain properly. Then about 7 months ago we noticed that the shower had a leak. The molding was swelling, the Sheetrock was wet the floor underpayment was swollen and the final flooring was lifting. The subcontractors came out to the house one at a time. The carpenter blamed the plumber, the plumber blamed the Corian installation (Quality Countertops), Quality Countertops blamed the Shower Glass man who in turn blamed the plumber.
Even though Quality Countertops was the general contractor, they refuse to take responsibility for anything. Once Silverdale Plumbing stepped up and said that because the shower pan needed to be replaced they would take responsibility for the removal and the replacement of the shower surround (Corian). That’s a step in the right direction.
Quality Countertops is now trying to tell us that the leak in the shower is our fault because we needed to use a bath Matt, and water leaked out and caused all of the damage when we opened the shower door.
If the shower was installed properly, caulking included, if a couple of drops happened to leak out when the shower door was opened, it wouldn’t make a difference. For a bath Matt to absorbs water coming from the shower where the leak is, it would have to be 3 to 4 inches up the wall.
At this time Quality Countertops refuses to take responsibility and replace the floor underlayment, the molding and the vinyl flooring.

They were ok. We were on a tight time line and they promised to have our counter top in before Christmas (they delivered on the promise).
The problem I had was their customer service and punctuality.
We put our deposit down on a Tuesday and were told we would get a call Wednesday to schedule our template to be measured. We were told Thursday they would be here by 11. By 2 pm they still hadn’t showed so we called them. Apparently their Everett store flooded so they weren’t coming. The woman claimed she thought she called everyone.
So, we were told Friday instead. Luckily I’m a stay at home mom, I got a phone call Friday afternoon with no warning he was coming! Their office is literally a mile from our house. took him over an hour to get here.
After the template was done I again, was not given a time frame for installation. I decided to be patient and give them a chance to prove they had good customer service. This was a bad idea.
An entire week goes by and no call. We call again and told they had no idea, and would call me back. I did receive a phone call back and was told Tuesday morning «around 1030, depending if they catch the ferry.»
Ummm.ok? They did show up Tuesday… at noon.
The reason I’m giving 3 stars (instead of 2) is because even though we had to harass them… they did follow through and we are happy with the product and installation.
If you aren’t on a strict time line, and expect stellar customer service I would skip doing business with them.
Oh almost forgot — they also really irritate me because it claims on their website they have Quartz starting at $ 49 a square foot… but this is untrue! They say their website is outdated… I believe this is a bait and switch tactic they are using…

We had two jobs completed by Quality Countertops. They remodeled our Masterbath and installed Quartz countertops and backsplash in our kitchen. They attempted to caulk between the countertop and the backsplash 5 times in the kitchen before I finally hired someone else to complete the job.
The master bath developed a leak in one corner which I started to complain about in June 2014. It is now December 2014 and it still isn’t fixed. After the plumber, shower glass man and Quality Countertops met several times, the Shower glass was removed and Quality Countertops removed the front piece of Corian. The shower glass is now leaning against one wall and the piece of Corian is leaning against another wall. It has been like this for well over a month. At this time there has been no communication from Quality countertops as to when or even if they are going to fix the problem. The bathroom is now in a state of disarray and unusable along with a bad smell because of the dampness that occurred because of the leak.