Bubba Gump Shrimp Co

This was the most pathetic display of customer service that we have seen in a restaurant. We had been looking forward to a usual good meal at this restaurant. Walked in, had a totally disinterested host acknowledge us and point us to a booth. We sat there for at least fifteen minutes with no water, no menus and no recognition from any wait staff. Two other tables entered and were approached immediately but we were completely ignored. Eventually we walked out. Very disappointing after previous good Bubba Gump experiences.

A typical chain restaurant in a typical ski town run by the usual snarky college age staff who are obviously way too talented to be wasting their time serving buckets of mediocre shrimp to tourists like us… eye roll.

HORRIBLE SERVICE!!! There was more done wrong than right. Let me count the ways:
–nobody came by our table for 15 minutes
–our drinks sat on the bar for 10 min before I went and got them myself
–I asked for water which never came. I finally went to the bar and asked for some
–my son ordered a root beer. They brought a root beer float
–I asked for dressing on the side. They mixed the dressing in
–my son ordered popcorn shrimp from the kids menu but it showed up with fried peperocinnis in it and was spicey. They apparently gave him recipe from the adult appetizer menu. Disaster for a 10 year old finicky boy
–I finished my glass of wine. Nobody asked me if I wanted another.
We eat all the time. Literally the worst experience I can ever remember.

We ate here yesterday, a beautiful Sunday afternoon in Breckenridge. It was warm in the sun and after doing a lot of walking we were hungry and wanted something cool to drink. The front patio had nice shade and it was a good people watching spot.
Our server was new and not very good. It took way tooooo long for the drinks and food orders. We were apprehensive about going to a chain place and were right. The mac n cheese with shrimp was appetizer was good, 3 of us shared it. We ordered a «Forrest’s Seafood Feast,» bad choice, it was mostly french fries, with way over battered fish pieces and a few shrimp.
The drinks looked great but, were expensive and inconsistent. In addition to taking to long, I ordered the same drink twice and it did not taste the same. The table next to us came in and ordered a kids mac n cheese and one regular meal and a beer. The food came out before the beer and the keg was being changed. The order was wrong, it came out with chicken fingers and still no beer. So the poor guy is sharing his meal with his hungry kid and 20 mins plus and no beer. Waiter brings out a partially filled glass of beer and apologizes (really?). Finally the kids meal comes and fresh beer. The entire time that we had slow service, there were dirty tables around us and servers standing at the hostess desk chatting.
Overall service was bad, food wasn’t great and it was expensive.

After waiting 20 minutes without even a water served, we walked out. Dozens of servers walked by without even an acknowledgement for 20 minutes.

Service was great, food was really good and the MacNShrimp appetizer was delicious. For it being Forth of July weekend, service and seating was really quick. I would recommend Bubba’s to anyone. As for the entrees, there was plenty of food and the whole family enjoyed it!

Waited forever to get seated, then once we were seated took forever to get our drinks. We ordered salads and didn’t get them until AFTER our meals came out! Waitress was rude and just took forever with everything. Food was not worth the money we paid.

«Run Forrest, Run!!»
Love how they come to your table and do Forrest Gump trivia! Makes dining experience more animated and fun! Ultimate theme here is based from the movie, so you get to see lots of remembrance from Forrest Gump!
Food was okay, but I really enjoyed their service. They also have a gift shop right next door to the restaurant and if you order any Forrest special drinks, you get to keep a brand new one, just present your bill, and the nice lady will hand it to you!
Until then, Cheers! ~ :p

The shrimp is so good, I can’t get enough!
I came here twice while visiting Breckenridge. The first time our order took a little long because they had a computer issue while the waitress was entering our order. So it took 5 – 10 minutes extra, no big deal, but they offered free desert as an apology. Apology wasn’t needed… but it was delicious. The second time our waiter asked us all kinds of trivia about Forrest Gump, it was funny. They have great customer service!

Outstanding service and good food. We had a large group (20+), and we were seated promptly and had quick, friendly service. Waitress did some forest gump trivia while we waited for food, which made the time fly by.

Absolutely awful food and service. Do not waste your time or money as there are many other choices in Breck. Frozen reheated seafood and service staff that is bothered by customers interrupting their down time. Ok it is mud season and there are only a handful of people around so why does it take so long to get apps and watered down drinks. I love bubba gumps and the whole movie theme, other locations succeed where the Breck location fails miserably.

I think my fondness for Bubba Gump’s is all movie related. We had a very friendly waitress who recommended the Mango Mojito and it was possibly my favorite part of the meal. The food was good but so not worth the money in my opinion. When I spend sixty bucks on lunch I want to have been wowed and I really wasn’t. We ordered Crab Stuffed Mushrooms that were swimming in oil. We also got Captain Dan’s Drunken Shrimp which was ok but not something I’d order again. I really felt it needed something, heat or tang or something to make it interesting. And we ordered the Bucket Of Boat Trash which was also ok. The fish had great flavor but the rest was kindof eh. I wasn’t very impressed and probably wouldn’t go back unless someone I was with really really wanted to.

Waitress was super friendly! They have lots of sugary cocktails. I got the steamed shellfish. Everything in it was overcooked and the broth was bland. kinda tasted like lemony water. It is a franchise though, so don’t expect the food to be much more than large portions of sustenance.

The service was great, and the food was amazing! We would definitely go back and will definitely recommend to friends that will be heading to Breck in the future!!!

The food was okay not worth the money. The Cajun shrimp appetizer was overcooked but we still ate it, very good seasoning but overcooked.
I got the shellfish steamer combo and it was also very tasty very well cooked. If I was only judging on food I would give a four star.
Now the service was terrible we got our seats right away. But we had to wait 20 to 30 minutes to actually see our waitress. After getting us water it took another 10 to 15 to get our actual drinks. After we got our drinks it took us another 10 minutes to place our food orders. The food is definitely franchised and they just try to get you Hannah now unfortunately our waitress was slow as heck. The pricing for the food was pretty high for what you got. I don’t know if that’s because of the area or just the franchise politics. I will not return only due to service.

We arrived for happy hour. We called before arriving and were told they half priced appetizers. We were handed the menu and three apps looked good. We learned they have a happy hr menu and upon review it is all crap, except four the fried shrimp… until we received it. At least half of the order contained fried strips of red pepper, banana peppers,…and get this, lemon slices with seeds. Truly a first!
My order of 2/​3# of boiled shrimp was soggy and small. I understand Breckenridg is a long way from the coast, but I think I could have come up with fresher seafood from the local grocery store that would taste better.
Overall really disappointed, but thankful we did not spend the money for dinner.

«I may not be a chef, but I know what shrimp cocktail is…»
We come to Breckenridge every year and our kids beg us to eat here. I’ve never had food complaints because I keep my expectations in line and stick with fried stuff. The bucket of boat trash used to be awesome on account of little «slipper lobster» bits that have since been replaced, first by lobster claws, now by snow crab.
Last time I went (a year ago) prior to today’s fresh review, they forgot my entire meal and served nine other people. They took 30 minutes to replace my meal and offered a chapstick for my trouble. I ate in the condo after the other 9 in my party ate at the table. The person who paid for the meal ended up complaining to their corporate office and got a bunch of condescending flak and some gift cards. I hate when managers argue and debate a customer experience or make excuses. I don’t need a rebuttal, just make it right.
This time, today I decided to get the «Shrimpers Heaven» and expected them to get the shrimp cocktail right after hearing another couple raving about it to the server.
Nope. Nearly every shrimp was cut but not deveined. I’m not a vein snob when it comes to stocks and fried shrimp and whatever, but come on. With peel and eat shrimp it’s a terrible thing to leave in. This is dirt and shrimp poop. You find it with your knife and take it out. Then you wash the shrimp if you can’t cleanly remove the vein. They clearly couldn’t as most veins were full and intact though some were smeared and looked like goose dung.
We were very polite and just asked if the shrimp should be deveined. We weren’t sarcastic or rude or rubbing faces in it. The manager stopped by only because the person who came to our table first was new and fearing the worst, vs just relaying our request. That’s fine, I’m just clarifying that we didn’t demand a manager or anything. The manager originally stopped at the wrong table because they also had the same shrimp and if I were in her place taking charge of my restauraunt, I would’ve asked to inspect their poopy shrimp too. Because 99 percent odds say it was the same and I guess a lot of folks don’t know they are eating dirt and crap.
The manager agreed that yes they should be deveined and asked me if I wanted more, or something else. I don’t want to get all entitled here, but the way you handle this is by offering to replace the item and write it off the bill. Not the whole meal but let’s say eight bucks off of the twenty it cost for the meal. Asking if I want something else infantilizes the customer as if they didn’t know what shrimp cocktail is and are trying to weasel out of yucky food. I appreciate that it happens but clearly you are splitting the backs of these shrimp to give the impression they removed the crap and don’t care enough to do it right. At least that’s my impression.
Suffice it to say the replacement shrimp was just as bad. Full intact veins in 4 of the shrimp and the rest I finished cleaning myself. Two were pasty and stale, one was brown and dirty all around. You get better shrimp pre frozen at the grocery story. I realize it’s because they aren’t turning over or exercising quality control on suppliers or kitchen. I left them at the table and opted not to engage with the manager who is too lazy to inspect food after a complaint and too powerless to offer a real compensation.
The reason this place stinks is because they have a guaranteed flow of tourists who might never come back or have children who will beg them as we do. They stopped giving a rat’s at least a year ago and being a chain restaurant I’d love to see them just choked out of Breckenridge. They deserve to fail.
Our server was super nice and did a good job doing the trivia and such at around 1130am on a Sunday.

Party of 7. After quick seating followed a whopping 90 minute wait for the food. Unbelievable. They kept apologizing and brought garlic bread twice. Offered to take one appetizer off the tab. My plate is even later still. 100+ minute wait for the last entrée.
They charged $ 4.99 for the garlic bread that they offered us while we waited – wow. We let it go because we needed to drive home before dark. (we would not have ordered the garlic bread).
The food and the waitress were nice but the wait made us upset and changed the overall experience.
P. S. We considered walking out during the wait but we are 2 hours away from home.

I always love these fun consumer theme things.
The food is good and they keylime pie is amazing.

Deep-​fried seafood at 10,000 feet! There is something odd about that. Yeah, its a chain restaurant, but there are only two in Colorado. Strange that one of them is in Breckenridge.
«Hey everybody, lets go up to the ski slopes and have some good ol’ fashioned southern fried shrimp!»
hmmm…
There is a large selection of seafood — mostly shrimp, as you may expect. This is an ultra-​casual restaurant with a Forrest Gump theme and shrimp prepared every way possible. The «Bucket of Boat Trash» includes quite a variety of food with fried shrimp, fish, crab legs, and sides of fries and coleslaw.
This place is way bigger than it looks on the outside. There are two dining areas downstairs and one upstairs, along with a patio and a bar. The chance of getting a table without a wait is a little better here than most places in town.