Michaels

I love Michaels and this is not a bad rating on the company, more about this location. The evening manager (a young lady maybe in her thirties who wears her hair up in a bun) displays the worst customer service I’ve ever seen in my life. I have no idea how she still has a job and the rest of the staff does not seem friendly either. This is probably a result of bad management. Not helpful, has yelled at customers, rude, worst service ever!

They had the supplies I needed but customer satisfaction they did not. Due to an accident that occurred I haven’t seen the proper actions taken

Store has a great selection of arts and crafts. My daughter needed supplies for a school project and we found everything she needed. We bought poster paper, glue gun, paint, brushes and markers. Only reason they are not getting a 5 star is due to the check-​out lines. It was understaffed for a busy weekend, so we waited longer than usual.

I have tried to shop here a few time, never enjoyed it, walked out twice while waiting for a register. The employees are very slow. They seldom have enough registers open to compensate for that, often just one.
The store is clean, and mostly organized (the center seems cluttered) with a lot of cheap craft stuff. However, it would be fine but the customer service is horrific at this store.

I like this Michaels in the Brea area, it is nice and clean, well lit and stocked with plenty of items for lots of different projects. I came here with my fiancé to look for some items for our wedding reception, and was surprised to find everything we needed in one place. The staff was friendly the bathrooms were clean the store again is well lit and they even have an area where they have some classes for the little kids, arts and crafts. All in all it is a nice store definitely coming back

Based on the store manager and framing help, they don’t deserve any business whatsoever. I feel like they raped me of my money. They tried to tell me my framing job was worth $ 600 but they instead gave me a discount that brought the cost down to $ 300. $ 300 for a job not well done. They kept implying more framing options that aren’t even needed. In the end it still looked like crap and didn’t even match the original shirt frames I provided them to copy from. They didn’t even have the courtesy to call me in advance to say «hey they don’t look the same» instead they just went on and did a horrible job because who cares right?! When I came to pick them up they told me it would be another $ 250 to fix the horrible job they done. Wow, you’re going to charge me for your mistake? Thanks won’t be coming here again.

Michaels is an arts and craft store, where you can find almost anything from stickers to hot glue sticks, to sparkly beads to decorate and create homemade items for your home or as a gift. You can also get picture frames, decorative boxes and even bags to wrap your gift items.
When I take an extensive trip, I like to make a travel journal so I stop here to pick up travel stickers to decorate the journal. Prices are fairly reasonable, and they had also have some items on clearance for as low as 99 cents (retailing at $ 3.99).
One thing it is not is a fabric store. If you need cloth, go to JoAnn’s or Walmart. But if you need sparkly beads, pre cut decorative wood, fake plants, glass jars, puffy paint, or stickers, this is a great place.

I wouldn’t even give a one star!!! Both the ladies working this day we so rude to me. I asked a women who was working that clearly wasn’t doing anything at all, but standing there. I asked if she could tell me where stepping stone mix would be. she toally ignored me and told me to ask a cashier who was ringing up a customer. Ummm??? I asked you because you weren’t doing nothing. Then the cashier had a attuide as well and said why can’t u help her. I looked at my husband and said WOW. Neither of them wanted to help me and were totaly rude. I said you know what it’s OK I’ll find it by my self. I never ever been treated like this. Is was ridiculous. I will NEVER shop here again. I don’t work here so I don’t know where everything is. Me and husband spend a good bit looking for what we needed and I figured Id asked someone who works there to help me. Never knew it would be such a big deal.

Monica the store manager was so rude! They have the worst customer service! She was the rudest manager I have ever spoken to!

This place is a life saver. Whenever my boys have school projects I come here to get all the crafts and supplies. They never disappoint. I’ve come here to get supplies for babyshower favors, wedding items, DIY projects, and holiday decorations. They always have what I need and most recently I bought some cute home décor items. I’m a definite cheap ass so I always come prepared with a coupon which they are very generous with…25% off entire purchase, 40% of any regular priced item, etc. This will always be my go-​to Michael’s.

This Michaels location is closest to home so I frequent it whenever i have any artsy projects for parties. They have everything you could think of and some good deals like 50% off artificial flowers, etc just depends on when you go. Look on the website for coupons!!! You can combine the coupons! Today i used the 40% off one item and 30% off entire purchase together! I love that! Wish they had more employees out in the aisles because it can be hard to find what you are looking for at times. Oh and there is usually one cashier open so the lines to check out can be pretty annoying.

This is a nice clean large michaels. Close to the temp job and a great place to spend lunch time at. Haha! Employes are friendly and everything seems to be well organized and stocked …

Didn’t have a big selection of holiday ribbon, boooo! That and Rebecca wasn’t the greatest; slow your roll and be a little nicer rather than rushing people through your station… maybe you should do go-​backs instead so you have little interaction with paying customers.

Disorganized and messy looking store. Unfriendly staff that is not at all helpful. Tried multiple times to make eye contact or get someone’s attention in order to find a product and was distinctly ignored. Finally took the direct approach and asked for help and was told to «go look over there» and waved off in a general direction. Come back Tall Mouse!
Ultimately they have decent products, although WAY ahead of season (Christmas before Halloween??), but are severely lacking in customer service!

I can’t believe I have never been to this location before!
I’m always going to Walmart in the same shopping center and never thought twice to come here until now! I love how open and wide this store is, the one in Orange is extremely tight and narrow which makes it hard to get around and find what your looking for without bumping into rude people in the aisles!
It’s extremely open and free flowing without a ton of crap in the middle of the walkways which is annoying and hard to get around without getting frustrating!
I drooled over their bling selection for a while which is normal for me and even got help when I was looking for a HK garden banner since idiots in my complex like to tear holes through her face –_​–
She directed me straight to it and we didn’t have to wait an eternity in line, usually at the Yorba Linda location in Savi Ranch their always understaffed and trying to call for back up but takes forever!
I’m definitely coming back to this location when its time for more bling!
^_​_​^

OK, I would not normally think of reviewing a chain store like Michaels as I doubt store employees care about Unilocal and corporate offices are too congested to read any reviews. That being said, I have to give kudos to the Customer Service at the Brea store. I went in looking for shadow boxes for a class event, and found some perfect ones on sale. I needed 16 boxes, and after looking around for 1 minute, I was approached by a sales rep who offered assistance. She proceeded to search on the higher shelves and back office to come up with 12. I thought it was still a great score. As I started toward the register, the rep insisted she and another will bring them up front for me. When we arrived, she proceeded to call surrounding stores to check their inventory without me even asking. She asked me if I wanted some sent over from another store, or if she should have them held for me.
Maybe I don’t expect great customer service at large chain stores anymore, but my experience at this one was a pleasant surprise!

Love this place. I’ve been bringing my kids here for years. If your looking for unique craft items or flower pieces this is the best place to go.
My kids have school projects about once a month. They tend to be such a drag and seem like they always become the parents problem. Micheals does make it so easy to get them done. My daughters love to pick out the pieces and coardboard to make the projects complete. My son has done every science project in elementary school with the pieces bought from this store.
The staff is always very helpful and kind with the kids. They seem to always want to help out and make sure that we get the right items needs to complete there project.
I really like it because when they are bored its a fun place to just come to and find a really fun project to work on at home.

This Michaels, like many, are somewhat messy from all of us patrons aggressively shopping the daily and weekly deals. lol
My son loves this place for the fun, inexpensive toys or crafts they can play with.
Awesome frame selection and great customer service. They are always so helpful.
Tip: If you ever go to this store and pay retail… you need a lesson in coupons, online promos or get a smart phone. Ask you local Michaels Rep. ;)
Enjoy! Thanks for being great Mike. And, by the way, who is Michaels anyway? Anyone? Anyone?

Bling and Bling– get me some valentines day box decorations!
My daughter loves this place and I think its okay too!

Been feelin’ creative lately, so stopped by the best place for basically every craft product you’ll need. This one is not as big as other Michaels I’ve been to (Burbank), but they still have mostly everything. It’s just a little crowded. But every time I’ve been here the workers are so nice and ask to make sure I’m finding what I need.
I never go to Michaels without coupons. Especially love when those 50% off ones show up. Saving money just makes everything better. Check their advertisements or download their app for coupons. They also take some JoAnns coupons as well.