Bath and Body Works

This employees in this store were very friendly and knowledgable about their store. The store was well organized. Sometimes when I’m walking around the brea mall I’ll stop in this store just because of the fact that they always have lotion testers out! I like the aroma therapy ones. ¹⁰⁄₁₀ would recommend

Nothing like Christmas and the holidays sets the tone like bath and body works!!! I love there body wash and lotions. Smells amazing, a little strong in the store. They have enough employees to ask for help! I love there Christmas scents and deals. Kind of pricy but great place

My favorite place to shop at the Brea mall! This is my thing if anyone knows me, I’m all about the scents.
I love perfume and I love candles! I don’t normally buy the body sprays unless it’s a really good deal since they don’t last long on the body. The lotions are awesome and I always buy them. The body lotions are the best ones because they are thicker and moisturize the best. The hand lotions are good but more watery and hence the name, are only best for your hands not whole body. They always get new scents in so it’s fun to try the new ones depending on the season.
Candles…my favorite! If you saw my collection of candles from here you would probably think I’m crazy. The candles last a really long time and smells the whole house. The best thing is if you don’t like the scent and your candle is half way or more they will let you return it and exchange it.
They normally have coupons for spend $ 30 save $ 10.

I love this bath and body works! It’s so well maintained and organized, not overwhelming!
Amy is awesome! She’s very nice and gives great customer service! She remembered me from a previous visit over a month ago and immediately told me all the specials and even gave me a sample of the lotion! She’s awesome, I will do all my BBW shopping here because of her! :)

Great service! Jill was so sweat and helpful! Love all the new fall scents and styles. I love that there is starting to be more home accessories. Bought a cute wall plug squirrel and ceramic white pumpkin; the candle in the pumpkin is scented waffle pecan.

I love this branch. It is always clean and well-​organized and the staff are very friendly and more than willing to help. They organize their shelves in a way that sends subliminal messages to your subconsciousness and force you to buy their amazing products.

Cashier 1 554 701 is so helpful! He helped me pick out some candles for my mother for Mother’s Day a few weeks ago. I found the receipt and remembered what great service I had and had to return some stuff and what do you know he was there to help me again! I believe his name was Louis? So helpful! Definitely returning to the store just to say to that handsome young man! :-)

Excellent customer service! Very clean and organized. The employees are all very helpful and informative. I was on a time crunch and was in and out in minutes! This location definitely rocks!

Great store, perfect place to buy soap.

Very helpful staff & organized store!
I always go to this location in Brea Mall if I need something from Bath & Body Works. Today I went here because a previously purchased body spray of mine wasn’t spraying at all, despite trying again and again. I bought this spray months ago and no longer had a receipt, but they still let me trade it in for a different one. It turns out, the body spray I purchased was made without a straw to get the product to the nozzle. Best part is, they let me exchange my Japanese Cherry Blossom spray for one of their new scents, Velvet Sugar.
This store is always extremely busy on weekends and during sales. Don’t expect it to be organized during sales because people go absolutely crazy for their products. During their semi-​annual sale this year, which took place the day after Christmas, I scored $ 3 body lotions and $ 5 body creams… but I had to go through quite a crowd just to get to the register. it was worth it.
They’re always handing out coupons at the registers, which I highly recommend you use. They can usually be combined with whatever promotion they are having at the time, saving you even more money.

Even though this bbw is cramped, as it is always busy (but not as busy as the Apple store haha), I still go to this one to see what they have. The quality of their materials, is of course, the same as the other bbws in the area. But one difference, pointed out to me by a fellow Unilocaler, is that they have more men working here! Haha not going to give it 4 stars because of that, but it’s nice that this store is more gender friendly. It is located next to the Macy’s Women, but you’ll find it. Many people usually have the BBW bags around Macy’s. The employees are friendly and help you with whatever your needs are! Although they sometimes do not know what coupons I’m giving them (via their email), instead of accusing me of bringing a bad coupon, they check to see if it works (and luckily for me it did work). They know how to bring their A game in customer service!

just came back from BBW in brea. Although I hate to leave negative reviews but I just have to for receiving the worst service from cashier # 1 554 701 at this location! She should definitely be retrained for her service!!!
So I went in 15 minutes before closing for the coupon I received and I wanted to apply that coupon to my last purchase (10+ bottles on aromatherapy just a week ago). She told me (without a smile) saying that she can’t let me return my purchase then use that coupon because I have to make a new purchase. So I told her I will make another purchase after returning these two bottles and she said then she will have to take away the coupon. I understand that it’s the store policies so I said I will return it then since I still have 8+ bottles from my last purchase and she quietly completed the transaction without speaking a word, nod, smile or anything! I asked her if she can toss away my paper bag and the rest of coupon and she did not look or respond back to me if I was talking to air! Her face looked stone dead and serious like my high school principal! No good bye, thank you or good night. Ah, you better not be the manager because you don’t deserve to be!!! The rest of the staffs at least knows what service means and you obviously don’t!!! You don’t deserve working at BBW because you are definitely ruining BBW’a image!
2 stars for the rest of brea team and Products and for sure I will be calling the 1800 number to notify the corporate about cashier 1 554 701!

All the employees here are super nice! Working in retail I am so impressed when you see people who can actually make you believe their smiles when there working. everyone was so nice and everytime I go in are extremely helpful!

Nose is tingling every time I walk into one of these places, however I am amazed at how courteous the staff are, and how they always greet before you get a chance to even look at something… Makes it OK for a guy to mingle in this store

i freaking hate this bath and body works.
bbw is known for 100% satisfaction policy. and i have been a huge fan of that. not that i return stuff often because their stuff rarely disappoint me.
i have been buying/​burning/​collecting their 3wick candles for a while, and im a fan!
just recently i took advantage of their 2 for $ 20 sale and got myself some seasonal scents. one of the candle didn’t have a clean burn, and it didn’t burn evenly. which was unheard of because bbw’s candle is pretty good quality. but i love the scent so much i wanted to go exchange for the same scent and give it another try to see if it was only the one that i got was messed up
the «manager» at this location was so rude! she kept saying that since i don’t have the receipt for it, she can only give me the lowest sales price ($ 5?! excuse me since when did i miss out on the $ 5 3wick candle sale)
i told her i want to exchange for the same scent but a new one. she said it’s out of stock because it was a holiday scent. i asked if i can exchange it for another scent, and she told me i had to pay add $ 15 because the 2 for $ 20 is over.
i’m sorry but what happen to the 100% satisfaction policy? it’s not like im asking for a refund. she wouldnt even do an even exchange because the scent was out of stock. i have never had any problem doing even exchanges even on seasonal scents (one time i accidentally picked up a wallflower refill (i originally wanted 4x twilight woods but i think i picked up something else. so i got 3 twilight woods and 1 other season scent cuz they have the same light brownish color/​packaging) and i was able to exchange it back to twilight woods without a receipt without a problem.
i wish i asked for her name but i was so pissed off and just walked out the store. i’d most def give her a rate of all 0s on this visit.

This Bath & Body Works catches my attention every time I walk by it. The store’s lovely scented candles and beauty products draw me in, like a moth to a heavenly scented flame!
I love my candles, and this store has an amazing selection! I must admit I need to check the scent of each candle before I pick the perfect one, which can definitely lead to sensory overload. By the time I left the store yesterday, I found gifts for friends and even a small gift for myself.
Besides candles, this store is full of lotions, soaps, bath and shower gels, and even a small spa and skin line. I could spend hours checking out all the fun products and fragrances.
The customer service is always great at this location. I’m always welcomed by a friendly salesperson as a walk in the door. They are also helpful in answering the tons of questions I usually ask.
I can’t wait till Christmas when their adorable holiday items come in! For anyone who loves candles and bath and beauty products, there is something here for everyone!

Extremely friendly young lady helping out my daughter find the perfect fragranced candles and body lotion. It was a great experience.

Wow, no reviews yet? I’ve been shopping at this Bath & Body Works for years. I’ve always received great service with greeters near the enterance and the cashiers. Sign up for their e-​mail notifications to receive sale updates and deals!