Sears

Terrible customer service set an appointment to have my refrigerator serviced that is still under warranty set the appointment waited around until there was 15 min. Left in the time window to see if anybody was coming I called the service dept. And they canceled my service call without even letting me know the best they could do was scheduled me out 5 days from my original appointment.. spoke with the supervisor who was no help at all… I will not be going to sears for anything else …0÷5 stars if Unilocal would let me put it through. Terrible I would think that any other average customer service move would be once they found out they were not going to be able to come out to do the service call to at least call the customer and keep them updated/​reschedule the service call at the convenience of the customer. …

To me and only to me take it as you wish but the service by some of the Sears employees has gone hill not sure if it’s the pay check or just there to waste time. Some of the employees who work there need attitude checks such as one who asked me why am I wearing a New England Patriots hoodie and beanie hat then ask why do I think to deserve to wear the hoodie and beanie hat? I basically told her cause I was born in the New England area and then I walked away. It makes me wonder where do the Sears management get some of the employees. Then couple of days ago I was there with my father to purchase of the Craftsman tool boxes one of the bigger one’s for us to use for all our tools. The employee who wasn’t doing anything by the register I asked for some assistance she popped up with this rude remark…”I guess I am the only one over here guess you can’t go to another section”? I said your free and if you don’t want my money or business we don’t mind leaving.
Sears offers a lot for the customer to buy such as clothing for the ladies, men, children. Work out supplies, weights, walking/​running machines, TV/​Electronics, Lawn mowers and supplies, Tools of all kinds to choose from also they do have tool boxes of any height for your needs.
I been a customer of Sears for the longest time I am just shocked that the quality service from Sears employees has gone away or went down hill.

I have never in my entire life experienced such dismal and utterly deplorable customer service as I did yesterday at Sears. In fact, they shouldn’t even get 1 star from me they should get zero stars as far as I’m concerned.
My husband and I purchased a mattress from Sears last week and had it delivered to our home the day before yesterday. The salesperson told us at the time of purchase that if we were unhappy with the mattress, we could exchange it within 30 days as long as we paid the 15% restocking fee.
After one night in the mattress, I could barely move the next day. I had horrible back pain, immediately after waking up. My husband had back pain as well. We decided to go to Sears the same day to exchange for a different mattress because we couldn’t bear the thought of spending another night with the current one.
Once at the store, we located a new mattress that was actually of higher price value. We were aware of the 15% restocking fee and were fine with it we just wanted a different mattress.
We explained the situation to the salesperson who initially said «I don’t think we take mattresses back.» My husband told her that the salesperson that sold us the mattress told us we could exchange it if it didn’t feel comfortable. She then said we needed to contact «One Source» through a toll free number. (We’re not sure if «One Source» is part of Sears or one of their partners, but nonetheless that’s who we were directed to contact). The sales person dialed the number for us at the store and my husband spoke to them in front of the salesperson. Conveniently, The One Source person shifted the responsibility back to the store and said he would need a store manager to approve the return.
We then asked the salesperson at the store to speak with a Sears manager. The salesperson then proceeded to tell us that there were no managers at the store. When my husband incredulously asked, «you mean to tell me that there is not one single manager at this huge store?» the sales person then changed her tune and said «there is one but he’s too busy.» The salesperson’s tone when she uttered the statement said it all. Apparently, the manager was too busy to bother with pesky customers and our complaints. I should point out that this was on a Sunday and the store was not crowded in the least. In fact, it was rather empty.
Seeing our reaction of disbelief and shock at her comment, she proceeded to call the manager. In the meantime, I was on the phone with One Source again and requested to speak with one of their managers.
The One Source manager was just as useless. It appears that he wasn’t listening to anything I was saying as he kept bringing up the return/​exchange policy posted on their website despite fact that I told him the mattress wasn’t purchased online it was purchased at the store. He stated that their policy is that we can’t exchange the mattress until after 30 days from the day of delivery.
I tried to reason with him explaining to him first we were told differently at the time of purchase and had we known about the policy we would not have agreed to it because no one in their right mind would agree to keep a mattress for thirty days that is hurting their back. Why int he world would I agree to endure back pain for 30 days. It defies logic and common sense.
I explained to the salesperson at the store that we were never informed of their so-​called policy of waiting thirty days to make and exchange and that we were told we could make an exchange if we were unhappy with the mattress within 30 days. The salesperson again shrugged her shoulders and pointed us to One Source for exchanges/​returns.
After waiting a couple of minutes for the Sears manager, we realized we weren’t going to be able to accomplish anything and left the store.
In all, it appears to me that some people lack common sense and simple business sense as well. After all, the exchange requested was for a higher priced mattress, which would have meant more revenue for Sears. Apparently that very simple concept escapes some people. Now, instead of an exchange, they will get a return.
Bravo Sears. Bravo!

So today was a venture looking to compare and contrast washing machines. Mine literally crapped out as multiple issues have occurred recently and then the water level sensor didn’t work flooding my living room, dining area, entry way and laundry room. Ugh! So today I looked at the sane washing machine at 4 different companies. The salesperson at Sears was nice enough and the price was comparable but when I asked about delivery he said it was $ 69.00. I told him a competitor was delivery free and he said let me see what I can do. When he cane back he said they would deliver free. As I waited I saw a huge sign in the appliance area stating free deliveries for all appliances over $ 300. Really! Was he trying to pull a fast one or just didn’t know what was going on in his own department. That seemed pretty clear to me that an appliance salesperson should know. We said we had 1 more place to check out and asked what he could do to have us make a decision then. I proceeded to ask if they would haul away our old one again as the competitor offered that as well and he said it would be $ 15 extra. I don’t think he wanted our business bad enough to waive the $ 15. Needless to say we bought it elsewhere!

Its kind of a mess here but they actually have a lot of good stuff if you give it a chance and look around. The mess and disorganization is kind of a turn off but if yoy look past that you can find some good deals. There is always plenty of parking and short waits at the checkout counter.

We went to sears to buy an total appliance package. With the help of christopheranton we picked out everything we wanted (and even upgraded afew appliances)’. I asked for all the spec’s on each appliance so we could compare and shop like items to make an informed decision. Apparently the system was down at the time but he promised to email them to us as we provided our email address and phone number. We asked about additional savings and was told there was a 10% off sale on Saturday and that we should come back then. On Saturday we tried to call sears at the phone number on his business card and the prompt said ‘number not in service”, called back same thing. The salesman never followed up with us either. I Googled sears number and called the main number and the recorder prompt cut us off twice!!! clearly sears didn’t want our 2800.00 order… if I’m spending 2800.00 I want them to at least show some effort and appreciation for my business.