Rooms To Go-Brandon

When we walked in we were greated by Thai and had a pleasant experience with him up until the purchase of the mattress. He gave us the total and in my head didn’t seem correct, I asked what the extra charges were and he said a mattress cover. I told him I didn’t want that and he insulted my husband and I for making the choice not to get it. He turned his attitude completely around basically called us cheap and stupid in a sense. I wish I would have turned around and went to another sales guy right then and there but i just wanted to get out of that store as quickly as possible after that experience. We were considering buying a king bed set there but went to Ashley instead after the experience with Thai.

We came here and had a great experience with the salesman. They delivered our furniture and one piece of the sectional was ripped when I called customer service number and they said no problem we will send a new one on Thursday and swap them out. Well Thursday came and finally at 5pm I called customer service and she said I needed to come pick it up. I said I paid $ 220 for delivery why would I pay again. She then told me she would comp it… hummmm comp it I paid $ 220! And now waiting another week for the other piece to my sectional. We spent 3,000 at this store never again due to poor customer service.

If there is a furniture store worse than Ashley Furniture, this place takes the prize. I ordered furniture these fools deliver the furniture and 15 minutes into setting it up the Einstein delivery people tell me that some parts are missing and they can’t complete the assembly. I told them to take the furniture back, but they refused instead telling me the warehouse will get the missing parts in a day. I did not get the parts as promised in the day, so I called the store manager for a refund and to pickup the furniture. Let me just say the manager at the Brandon store is a decent guy. He refunded and had delivery pick up the merchandise. At least at Ashley Furniture I was told before delivery that there was something damaged. The Tampa area seems to have incompetent furniture stores and if you look at the reviews they are not too savory either.

I purchased a couch and realized minutes after the delivery men left that it was covered in blood! And they are leaving the couch here for 4 days with my children!!! So, so, so disgusting. I highly discourage this company for their terrible customer service.

REALLY LONG STORY BUT, YOU MAY BE GLAD YOU TOOK THE TIME AND GET DOWNLOAD FROM THIS EXPERIENCE. Purchased a Sofa, great quality, also, purchased a queen size bed with the automatic adjustment for the head the feet. High-​quality mattress off our choice want it to last at least more than five years. They tell you, they are Waranteed for 20 years. Well, I have purchased more than one high quality mattress, never gone past seven years 10 years max. My husband is a husky guy :-) and 6 feet tall. I happened to be a shoulder in stature person… Tell you what… In order for you to comprehend where this picture is going. The dilemma here, is the variation in size and weight between two people that sleep side-​by-​side and are buying a bed. I am 109 pounds, about 5’2″. Our sales person, Thai was trying to figure out how to make these two people happy. Of course the reality of life is he also had to make a living. So he was extremely patient in showing me, my husband put me in charge. :-) guess he figured that it would make his life easier. So we hopped on over the place and I am a pretty good experienced shopper. We probably tried three different mattresses, I want to go home to a mattress that seemed to feel right. We narrowed it down to three, finally I said this one is it. It was a pleasure and not being there three hours or more. The payment mode was easy fast and efficient. You have different options like some other stores. However, if you want to keep your $ in your pocket and you are disciplined. Ask about the 0% for one year just don’t wait to the last minute to make a VERY LARGE PAYMENT! You never know what life is going to throw at you. Make double payments, skip some. WORD OF ADVICE, NEVER WAIT UNTIL THE LAST MONTH BEFORE YOU PAY WHAT EVER BALANCE YOU HAVE! The Billing Date CAN Change from month to month and you WILL NOT BE A HAPPY CAMPER. AND BY THE WAY, IT’S QUITE LEGAL. If you want to pay cash go right ahead. One thing about having cash in your pocket and not in their’s, you can always dispute unhappiness three months after the WOW FACTOR wears off. Well, We felt we found what we needed and wanted. The Manager Steve came over to meet us. He was a very professional man, who I have to add was dressed in tie and collar. Really, liked his American flag pin on his collar, my husband and I spoke to him about how grateful we are for the Military that Serves our Nation and others that serve our community. Would like to see more businesses added to Unilocal.And would like to see more MARKETING of Unilocal to make the public more aware that we care and we are here to stay, and we are not just going to pass by. I will finish writing my review by Saturday. Yeah, today is Monday. But when all is said and done with this transaction at Rooms To Go. Delivery Date Came. Delivered, early. Just as scheduled. We were happy our bed arrived. Moving is stressful, even with Hired Movers that pack your things. I like our stuff unpacked by us/me.Gave away our mattress/​box spring. I am really a nut when it comes to“Clean”.Beware, of who/​where your mattress or bedding comes from. Your probably familiar w/​bed bugs. Well here’s the best part of the story. First of all, we liked the comfortable appeal, of the electronic bed that could adjust your fee in your head to watch TV, etc. The salesperson was very nice and showed us the three different mattresses that he informed us were very comfortable with this bed, little did we realize that when the bed was delivered, Kind of amusing even from when the incident occurred:-) I called my husband to come and help me, while I was just laying there laughing. Well… He saw that my feet were elevated. Not by the controls. But, when he got out of the bed, it was obvious this mattress was not functioning with this bed, it was a rather thick mattress. It seemed to have a function problem. It became rigid and went up in the air since I am a light weight. It stayed on the base as long as my husband. Did not attempt to leave the bed. Called Thai, The sales person. He was very nice, friendly and asked us to come to the Show Room. We did the very next morning. The bottom line is they treated us very well everything was we resolved. We kept the base of our bed that we really liked and we purchased another mattress. We paid a restocking fee, that they were not able to work around. But honestly, we really did not mind, they worked very hard with us. We purchased, And entertainment unit for our 52 inch flat screen with numerous compartments that is very nice and we are enjoying. So the moral of this story is, when you get treated fairly and are happy with the place of business. You generally end up spending additional money, it’s typical. However, it’s a win win situation for both the consumer and the Seller. The final products were delivered, mattress was exchanged for the one that we selected on the second trip. If we need any additional furniture for our apartment in the future. WE/​I HIGHLY RECOMMEND THIS STORE/​Location.

I had a completely different experience from the first review. It all depends on your sales person. You need to ask for Kevin McCarthy. This guy has been in the business for 20 years. He’s not pushy, he’s easy-​going, friendly, and he will take his time and work with you to get you what you need. My family bought furniture from him too and also had a great experience. Thanks Kevin!

Meh! What can I say… Its a furniture store. But anyways!!! The staff its friendly but they dont go the extra mile to help you. I had to ask for help a lot of times, by the time I want to make a decision, I have lost interest since the sellers dont keep me engaged in the store.
Maybe I have to be baby-​ied into buying something, but the attention while shopping was not the best.
I probably will still go and buy if theres a good sale though!