Pep Boys

The absolute worst experience I have ever had. Made a tire purchase through the web site and set an appointment for 10AM. Arrived on time and told they were a «little» backed up. The purchase got off to a bad start when I was told the two new tires had to be placed on the rear. i explained I was having issues with the front tires and had recently moved the front to the rear. They would not budge so I said OK. At noon they finally got the car on a lift and told that in fact I needed three tires because of separation. I said OK but they only had 2 tires in my size. So we agreed to mount 2 and order 2. It is now 1PM and this part is my fault. The wheels had locks and we could not locate the key. So I said OK. When can you get the other 2 tires and told they could get them the next day by 11AM. So I left and went to the dealer to have the locks removed.
Next day. 11 AM no call so I wait and call at 11:30. I was told the tires were still not there but would be by 12:30 and they would call. I waited until 2 and called again. I was told they had called and left a voicemail. My cell was by my side the entire morning, I did not have any VM and no recent calls. PEP boys rep told me it was too late to get the tires installed and come in tomorrow. I hung up, called a SAMS and had the tires installed at 3:30 PM on Sunday. I will NEVER go back to a PEP boys and suggest you avoid them unless you love misery.

Went to Pep Boys on W. Brandon Blvd, a few months ago to have wipers fixed on a relative’s car, who is a Senior Citizen. Wipers wouldn’t turn off. I thought I was doing her a favor, turns out I WASTED 5 HOURS WITHIN TWO SEPARATE DAYS in Brandon FL at their shop! The first day, after waiting 3 hours while they «tinkered» around with the wipers. They finally admitted they didn’t have the part for the wipers, so we had to come back *tomorrow* We returned the next day, after waiting 2 hours this day… they supposedly fixed the wipers. In their defense, they indeed made the wipers turn off, BUT it hasn’t been fixed when you turn wipers to the intermittent feature… the wiperblades pause directly on the windshield and hold there about a minute… blocking my view! I thought wipers were suppose to pause when they were down, off your windshield, in that little groove «thingy», (somebody knows what I’m talking about). I paid additional money to have it corrected elsewhere in Brandon. Pep Boys was a joke! And a Manager tried to convince me that I was getting a deal, «I’ll throw in the labor (free) for your inconvenience». He must’ve added it in on the back end of the bill because I didn’t recognize any discount. Folks, I paid a «kings ransom» for their foolery! In the end, I just wanted to leave before they *accidentally* ruined something else on the car. If you’re in Brandon, DON’T GO TO THAT PLACE unless you have both time and money… to waste. You’ve been warned.
(I waited so long to write this review because I was going to ignore what happened, But I thought about how helpful reviews can be.)

Please avoid! 6 Times I have came and 6 times I was hight disappointed with the service and lack of customer service. I made an appointment at 6PM after I got off work to have my tires put on my car and they had me sit in the lobby and wait for 35 minutes just to tell me the man that does the tires just left, what a complete joke. Next and final time I came in for an Oil change at 10AM bright and early there was no one in the lobby and the took my car right in so i figured the most 20 or 30 minutes I was dead wrong. People started coming in so i glanced at my phone 10:45.then 11:15 i got up and the man who helped me was talking to his co-​worker, I glanced at him and he said it should be done any minute… 12:45 he came up to me and told me you might have an AC problem would you like us to check i said NO and asked for my car so i can leave no apology for the long wait I’m disgusted with how this place is being run; my friends, family and I will never step foot into this business ever again and you shouldn’t either.

11÷29÷15
So I arrive there at 9am (by appointment) that was scheduled a week prior. It was for 60k mile service but they were so swamped that they could only do my oil change. I set the appointment for the rest of the maintenance to be done (tune up, fuel filter, etc).
First problem, I’m told my appointment was not scheduled. The guy acknowledged that was a screw up because he remembered me being there a week prior. Since this is the case, my parts didn’t get ordered. After sitting for 10 minutes, I’m called to the counter because there are no licensed mechanics to work on my car because they both quit that week (my car is diesel). I’m simply told «sorry, can’t work on your car» without maybe even calling one of their other locations to see if I could at least go there. I’ve now been trying for three days to find somewhere to do scheduled maintenance on my car.
If my company didn’t have them as an approved and recommended company to work on our cars, I would NEVER return to Pep Boys!!!

Are you female? Do not bring your car here for service or you may have an experience like I did where you are attempted an upsell on everything — things that are not necessary. All I needed was a synthetic 5w-​30 oil change. After having my car serviced here it’s apparent the plug was not properly installed so that I would have to bring it back to them for more service since I live close to their location. It’s evident that the employees take advantage of females in this auto store. I posted a video of my plug dripping from the oil pan and a photo of my garage floor after I drove home from having the oil changed. Clearly I have been taken advantage of by Pep Boys and it’s not fair or right.

Came here second time and just reminded the floor manager about my last experience. Things did turn around big time. Had an awesome experience. Greg the person taking care made sure everything was handled perfectly and all service done as requested. Definitely will come back again !

So just wanted to post an update. Pep boys gave me their contact information on here and after going round and round with them on a corporate level they have stopped returning me emails and phone calls. I was refunded for only two thirds of the money this cost me. Awful awful company and even worse service… DON’T «trust the boys to get you there» you will regret it!

Went in to have my tire checked because it kept going low. Guys there told me it couldn’t be fixed and I needed a new tire, then said I should get 2 for front as well since they were at ³⁄₃₂ since they had a special buy 3 get 4^th free. Quote was more than $ 625. I then took my car to SAMs Club for a 2^nd opinion, they were able to repair the tire and sent me on my way for FREE! Will never go back to this place, seems like they saw a woman walk in the door & thought thy could take advantage of her, sorry fellas!

They performed the work as expected in a very timely manner. A lot of people complain about the wait, however, if you actually schedule an appointment as I did it’s very quick… they are definitely a busy location but in my opinion don’t fall short with customer service… I specifically dealt with Jack, Bruno and Zak (he performed the work) all were very nice and easy to chat with.

Had to pick up a few hard to find parts for one of my vehicles and they actually had in stock! Great service and competitive prices will ensure that I check them out before anywhere else for my future needs.

I did not enter this shop with a smile or a good attitude. I had just dropped $ 200 on a water pump and my coolant system still wasn’t working. The crew at Pep Boys greeted me promptly and with a smile (I probably would have ran the other way if I had seen someone with my fuming face come thru the door). I made a couple visits to purchase more parts and the coolant continued to leak.
Since I was just throwing money into the coolant system and coolant was still leaving the reservoir, I decided to visit their automotive guys and let them do a diagnostic work-​up. Turns out a head was cracked, not a head gasket, a head. The staff were very comforting as I went thru the 7 stages of grief. In the denial stage, they walked me to the garage and showed me the coolant check process that showed without a doubt.
I had the jeep back in 3 days. The transaction was smooth. They were a little more pricey on the hour than I would expect, but this is FL and all of my paid car repair history has been elsewhere, so I don’t know what is average for the area.
The next morning, the jeep started with a faint belt squealing. As I got up to speed on my way to work, the death wobble started. I am baffled since they would have, of course, never touched the suspension. I go to the shop after work and the mechanics take a look with no complaints. They replaced the belt. After some troubleshooting on the suspension, one of the guys notices that it appears a few weights are missing from the front driver tire. They balance the tire at no charge even though they had no fault in the matter.
My complaint about this shop… They have a terrible snack selection and the drinks are too expensive. If I am going to sit for a couple hours and wait on my vehicle, then offer some snacks to buy!!! They only options were a couple candy bars and some beef jerky. Come on Pep Boys, people who are waiting will snack.

I called the store for a quote on a hitch with installation. They gave a quote then when we got there they said that there were additional fees for the garage fees We refused to pay Nything more than they quoted on the phone. Their customer service area is anything but. We do not recommend and wouldn’t go back or recommend.