Metropcs Authorized Dealer-Pcs Partners

NO STARS! CROOKS! The way this location conducts business makes a Metro Pcs look bad! The epitome of poor business ethics! Upon opening an account they didn’t ask what plan would I like (once a new customer walks in its your job as a professional to educate that customer on your product). The young lady automatically put me on the highest plan. Then had the nerve to say «just change it later when the next bill is due», when I had the opportunity to save money to begin with. The phone I purchased lasted maybe two weeks (LG Leon). When I called the number on the receipt to check the return policy, no answer and the mailbox was full. So before I wasted gas, I thought to call the mattress store next door. The gentleman was nice enough to walk over and hand the phone to the young lady who originally helped me. I asked for a store number and what is the return policy? She replies, «there is no store number, nor returns on phones»… Does anyone reading this not see my dilemma? Thank God the phone I purchased wasn’t one of their expensive flagship models or else I’d be even more pissed. [[ I hope the staff from that store is reading this. Further piss me off and I’ll make time to visit the news and radio stations! To simply alert the community who are Metro Pcs/​T-​Mobile customers to not waste a dime with you CROOKS. ]]

This place is okay. The staff is somewhat friendly but they have that snarky and sarcastic playful attitude.
The girl that helped me, was too playful sometimes, and it was getting annoying. Some of her comments made me feel stupid for not understanding what she was talking about.
Im not a MetroPCS customer, I went there with my boyfriend to surprise my mom with a new phone (Galaxy S4) she told us that her bill will go up, and we asked and asked about fees. She said it will come ip to 80 $ a month. I was okay with that. Well it was a lie, I got home and my mom got a text saying her next bill was going to be $ 100, because of some activations fees, I was not advices about. I asked like 10 times about fees and it was a lie. It pissed me off.
We couldn’t fix it at the store so we called Metro and they were able to fix it. Which was good! But I would only return for emergencies.