Hand & Stone Massage and Facial Spa

Had my first visit today May 13 2016 while on vacation visiting family. Had an amazing session. Jessica was my massage therapist. She did an awesome job. Definitely will recommend this place to my family and friends.

I just recently had my third massage at this Hand and Stone Location and I must say I am a fan! This is by no means the most upscale luxury spa in town, but the low cost prices and quality pampering make up for it.
Every single time I walk in the door for a service I am promptly greeted by the receptionist. She always calls me by name and offers me a bottle of water. The lobby isn’t very extravagant. Soothing piano music plays softly while a light waterfall display drizzles over a «Hand and Stone Massage» sign hanging in the center of the room. Various products are placed along the sides of the lobby with advertisements and information cards.
My masseuse of choice is Linda. I like her because she actually listens to my concerns and builds rapport with each visit. I had not seen her in over 5 months, yet at my most recent visit she remembered where our last conversation had left off. At that time I had just been released from the hospital for a Crohns flareup. So when she saw me this time around she immediately asked «How’s your stomach doing, are you feeling any better?»
As for the massage, it’s heavenly. I prefer Swedish massage with light to medium pressure. At my most recently visit, I added on the peppermint scalp massage and it felt amazing!
I highly recommend this spa. If you’re in the area and you care more about the service and less about fancy schmancy ambiance, give Hand and Stone a try. If you like it, you can become a member (who doesn’t want a discounted massage or service each month?!)
I think I will return in the near future to try out their Anti-​aging Collagen Facial.

Bad customer service and rude front desk people. I booked an appointment for today several days ago and scheduled my whole weekend around this appointment. When I showed up for my appointment, they did not have it. They stated there was no appointment for me. They barely apologized for their error and tried to reschedule me as they said they were too busy to accommodate me. Their booking person put me on their schedule for yesterday and then told me that I was a no show. I was treated as if I had made the mistake not them. I told them I wanted to cancel the my membership and I wanted my money back. They quickly gave me the cancellation form and let me know what BIG favor they were doing me by allowing me to cancel without the required 30day notice. They then told me they could not give me my money back. They were rude, put off and very unprofessional with me. Stay away and go to Massage Envy or Essentials. Not a good place to go-​they made a mistake and tried to make me feel as if this was my error.

The massage was very good at a reasonable price. Everything is so relaxing. The facility is clean and I wish my place was like this. Cant stop regretting why I never visited this place. I have been in the Brandon area for a year. Should have visited it before. This place is a must!!!

9 months later and I still go there every single month!!! The staff is awesome and appointments are always easy to make!

Just came back for the membership deal I bought into… I did the hot stone massage ($ 20 more) however I’m not quite as pleased as the first time. I had my Fitbit on this time to track exactly how long they were giving me a $ 70 «one hour» massage because last time I came it did feel a little short!!!
I understand that they give 10 minutes for consultation and dressing but I can find groupon deals much much cheaper than this for my full hour! Anyhow the hot stone seemed like a waste, she spent just as much time actually grabbing the hot stones then she did massaging me, it all felt so rushed, like she didn’t want to be there.
When she was done I checked the time and I had been on the table a whomping 43 minutes. Not to mention that I started my time the moment she walked in so I would say to take off another 3 – 5 minutes while she demonstrated the eucalyptus scent she was doing on me.
I’m not sure that I’ll be returning, the first time I went I definitely didn’t get 50 minutes but my massage therapist was amazing, she did a great job and I didn’t feel rushed! This time it was subpar, I honestly didn’t really feel relaxed. I will say that management comped my hot stone up charge of $ 20 but even paying $ 50 was far too much for the service I got!
My tip here is that if you find a massage therapist that you absolutely like, just stick with it! I’m just disappointed, I feel like my 8 year old rub hot stones on me and that was it… I didn’t feel any different after this one at all!!!

I started a membership after my first time at hand and stone. I went in with a gift card and ended up signing up for once a month. I used to go to massage envy and they people at the front desk were not welcoming or friendly at all. This is the exact opposite at hand and stone. I request Kaitland every time, she is awesome! She knows exactly what she is doing and if she doesn’t she researches it for me for next time. I work at an apartment complex in the area and make sure I always have their brochures to hand out to all of my residents. I highly recommend hand and stone if you want a relaxing atmosphere with friendly staff and a therapist who knows what they’re doing!

Amazing massage from Maria. You MUST go check out this place. Serene, clean facility. Heated tables, excellent range of services.

Just came from a couples massage. The therapists were good enough but why is there an up charge for the couples room, $ 10 per person? ! we weren’t taken back until 5 mins after our start time then they gave us time to undress. our session ended 12 mins early. So we received about a 35 min massage. Doubt we will be back.