Braintree Cab

One of the most important events of our life.
We reserved a cab hours before we were to leave for our son’s wedding on board the «Odyssey», we wanted take a cab because my wife has two fractured feet… and walking in heels can be painful,. .. five minutes past and no cab. I called the company to let them know the cab wasn’t here… D…e said «oh, the cab had a flat tire and we’ll send another one.». (Well couldn’t you have called me and let me know?)
The «other cab» arrives 20 minutes late (for a wedding!!!) the driver was pleasant but said he’s just been working 3 days for the company. He’s not familiar with where it is we needed to go but he had a GPS.
Long story short; we were 30 minutes late altogether… AND where he dropped us off, we had to walk 4 blocks… at this point my wife is in tears from the pain of walking on cobblestones in heels.
This was not the fault of the driver, he was very apologetic… but the company apparently has low standards.
Pathetic service.. completely undependable.
Such a sad experience.
Unbelievably unprofessional.

I requested a minivan to Logan Airport for my family & I. The minivan arrived on time, but with a partially flat tire. Let’s add this van STINKS like cigarettes and is filthy both on the floor & ceiling. The driver says oh the tires fine! Um no, you have 5 people on the van (2 are children), you need air! Stop at first station air broken, get on expressway, thankfully second station worked. Definitely don’t want a flat tire in rush hour in Boston on the way to the airport. Let me add the Check Engine light & ABS light are both on. While I’m aware that the Check Engine light is only emissions, it’s very unsettling when driving in a taxi. Very unprofessional. I have to say I don’t think I’ll be using this taxi service again.

Young jerk on the phone with giggly teenagers in the background. Save yourself the hassle. I feel bad for whoever hired the dispatcher I spoke to. He clearly has no interest in bringing in money for this business. Not a good hire. Got a ride from Blue Cab without any hassle.