The UPS Store

Great Service! Walked in with a couple of very large packages. Not only did they whisk me through the shipping process, they reinforced my boxes with some extra tape to insure they didn’t open or collapse while in shipping. Thanks UPS.

HORRIBLE CUSTOMER SERVICE! Or lack thereof… Where do I start. I guess I’ll start by saying this is not my first time using a ups store, granted it was my first time going to this one. I had 3 packages to return, 1 was for actual ups, and the othet 2 were for usps. I’ve never had an issue giving either packages to the ups store until yesterday. A rude indian guy (I later found out is the owner) came to «help» me so I proceed to give him the 3 packages and before I can even say what I needed, he tells me that the packages are no good and I need to buy new ones. He starts walking away, and I ask why did I need to buy a new one since this has never been an issue, I always make sure to open my packages at the corners carefully in case I need to send them back. He says because it is previously used I cannot use it. What? So as he’s trying to sell me an envelope, I tell him I don’t need one, I have some at home. Then he sees the other 2 packages and very rudely says those are no good either again because they are the original packaging. At this time I am getting upset already at his lack of customer service and he keeps trying to make a buck on his stupid envelopes that I finally just ask can I mail these through you or do I take these to the post office? He says take to the post office. I was livid! I thanked him for being useless on my way out. So I called another ups store nearby and they confirmed everything I already knew. They do take original packaging as long ad it is neatly resealed, and they accept post office stuff too! That indecent indian man lost my business. And even though that one is closest to me, I will use the one on woolbright road instead. CUSTOMERS BEWARE, AND EMPLOYEES TOO