Ntb National Tire & Battery

I’ve had problems with this NTB before, which is a shame since it’s close to the house. It’s also unfortunate that the negative ratings and reviews reflect poorly on Mike and Clarence, both of whom a very knowledgeable and patient.
But today, Father’s Day, was the last straw.
My first issue was a year ago. I showed up for an oil change appointment. The young lady at the counter, after learning that my car is a Lexus ES330, tried to tell me I needed synthetic oil. The synthetic oil change was $ 65, while the conventional oil change was $ 20.
I used to change my own oil (but stopped because it was a hassle finding a place to dump it), so I know that my car, a 2005 model, could take either oil.
When I told the lady I wanted conventional instead, she kept debating me on why my car needed synthetic oil. Finally, I told her to cancel my appointment. That’s when she said, «Sir, please. We’ll do the conventional oil change.» Which is what she should’ve done in the first place.
I complained about that incident to a rep during the phone review. Again, the place is close to home. So I decided one bad experience wasn’t worth going somewhere else.
Then today, Father’s Day, while working on my brakes, I broke the wheel key and lock. I decided to have the locks removed from my wheels (they’re more a nuisance than they are a deterrent; if someone has the right tools — say a master key for wheel locks — your tire is as good as gone).
So I head to NTB to see if they can help me. I told the guy my dilemma. To my surprise, he asked for the year and make of my car, which shouldnt have anything to do with removing wheel locks. You remove them from a Lexus the same way you would from any other car. I shook my head and laughed because I could guess what was coming next.
After I gave that info, the guy said they could do it for $ 120. ONE HUNDRED TWENTY DOLLARS! This wasn’t an extensive job. The guy said the price was for the 1-​hour labor. They have what’s called a master key to remove the locks, and they’re doing this with air tools. I’ve been to garages that did this for free and did it in 10 minutes (said garages are no longer around).
Why is NTB more expensive than the Lexus dealership, which charged me $ 45 less to do the same thing. I told the cashier they were overcharging me because I drive a Lexus, and that the price would’ve been cheaper for a non-​luxury vehicle.
He said something, but I was already near the door. I don’t think I was being unreasonable.

I’ve experienced NTB before today, and the experiences basically turned me away. Today, I thought I would give them a redemption chance and maybe they got better since the last time I came. The two stars is a courtesy to the one employee who helped me since the morning until I arrived at the shop. Sam is really sweet, courteous, and resourceful. He went above and beyond for me, worked with me on the price of service, and even stayed beyond his time just to make sure I was squared away. If it hadn’t been for him, this review would have gotten one star. After he left, it went downhill. I arrived at the shop at 2:30 pm and I just got home an hour ago (9 pm). I basically waited over 6 hrs for my car. Granted, Sam advised me that the tech would try to have my car done by 7:30. I understand that things happen and come up, but in all the time I waited, I didn’t get any kind of update of my car. No one took the time to apologize for the delay or tell me what the hold up was. In the end, I’m just glad my car is fixed; I just wish for more courtesy and consideration.

I went into NTB around noon on 2÷4÷16 to schedule an appointment. The salesperson said that 4pm was available, took my information, and scheduled me for a tire repair.
Fast-​forward to 4pm, I arrive back at NTB and go up to the SAME salesperson to tell him I’ve arrived for my appointment. He then proceeds to tell me that the bays are full and that they have too many cars and would not be able to take me. He proceeds to tell me that I need to re-​schedule (as if it wasn’t a big deal or inconvenience to me).
This is infuriating on multiple levels. 1) I literally scheduled the appointment within the same day; if the bays were full at 4pm, they were probably full at noon when I scheduled. 2) The store had ALL of my information! Therefore, a courtesy call from NTB to cancel would have been the professional thing to do. 3) After scheduling the appointment, I assumed that I would not have to look for alternatives to fixing the tire. Now, because of the unprofessionalism of this store, I’m out another day with the leaking tire.
Long story short, I’m glad they didn’t work on my car, because if they can’t maintain something as simple as a schedule, they can’t patch a tire.

I had a great experience her. I come in on a Sunday with no appointment needing 4 new tires. The two gentlemen at the front were very helpful. I was out in under 2 hours and they gave me the best price around.

I had a very poor customer service experience at this location. I had a 9:30 Appointment to get 1 tire replaced I was told that my car finished in a hour. 2 hours passed and my car had not been moved into the garage area. When I asked why, I was told they were behind because a few mechanics called out (that tends to be the standard excuse these days). They did offer to knock off the cost for roadside (39.00) but that was not enough for me. I ended up leaving.

Sloooooow!!! Came for an oil change I made an appointment for and waited 20 minutes before hearing the wait would be another hour and a half! Bye Bye!

Clarence was amazing! We are in the middle of a Florida to New England move and blew a tire on the highway. We came in right before closing — Clarence really helped us out and tossed a tire on last minute. What a great help! Thanks NTB!

Just got a new battery from this NTB. The service was excellent. Clarence White, Jr. got my wife’s car in and out within 20 minutes. Fair price and quick service.

Well the service was good, the guy working in the front, Clarence, was good at constantly updating the 3 or 4 of us who were there at the time. I will say however, service seemed slow. I don’t know the conditions under which they guys in the back were working, no do I know how long they should have taken, but it seemed long. I got an oil change and a new tire. Picking was decent, not the best, but not bad by any means. The people were nice they gave me all of my options, very transparent.

After taking my car here to report a screw. The bowie location said it was nonrepairable. I was told this after car was there for almost 5 hours. Also, a month prior, I reported the tire with the screw to them and they said there was no screw. It was dark so I could not prove it.
My husband and I took the car back home. The next day I took it to New Carrollton and received awesome customer service, a new tire.
I will return to New Carrollton the next time.

I came in to get a new tire. And after being convinced I had to buy two new tires or it would ruin my transmission I did so. After I left and spoke with several other people I learned basically they scammed me out of my money. I feel they took advantage of me because I didn’t know any better. I will never do any kind of business here again.

Never, ever, ever, go to this NTB if you have even the slightest thought of doing something else during the same day. The service is so slow it makes you wanna cry. No energy, no urgency, no thought that a 4 hour oil change isn’t ridiculous.
The one star is for the friendly and helpful receptionist. She reals you in with pleasantries, suggests a timeframe that seems reasonable and then you’re hooked. I went in for a tire change, was told I was «next on the board» with an estimate wait time of one and a half hours. I returned in two hours and the vehicle hadn’t moved from where I’d parked it. I was then told I was fourth on the board and my wait was at least another hour.
One woman waited four hours for an oil change. Seriously! I suggested two other locations nearby that she should try in the future for an oil change. I’m just saying… waiting four hours to spend hard earned money is a drag.
Large clean lobby. I never saw the waiting room. The staff are competent and friendly. Various options and price range for tires. Paint dries faster! One star sums it up.

I had my calipers replaced and brake fluid flushed the first time I visited. When I returned it was because my car was making a loud screeching noise. My experience was awful. I will never return. I had to wait 5 hours for a service that should’ve taken maybe two hours. No one kept me abreast of the progress of my car. I had to randomly go into the dock or the front area in order to know what was the status of my car. I had to revisit this place three times in order for them to fix something that they didn’t fix correctly the first time. I only returned because the maintenance I had done was under warranty.

Called to make appointment for oil change (with coupon). Arrived early. IT TOOK FIVE HOURS. During this time, employees were milling around laughing and not paying attention. Asked what was going on. The manager was in the back not paying attention. Was so angry about the wait despite the appointment, drove off without getting the wheel locks back) for the «free» tire rotation. Had to go back and argue about that. They got grease on the carpet since they did not bother to use carpet protection. Very surly employee. HORRIBLE. Really horrible and inexcusable treatment.

I went in and the people seemed to be fairly nice and attentive. The tires where purchased and changed without a hitch, but it was the experience of Mike Brewington’s, (store manager) attitude that destroyed any chances of me spending my money there ever again. After the services were rendered, and I entered my car I smelled Mcdonalds of which I do not eat, noticed my gas cap was opened, and that my window didn’t seem to be closing properly. When I called to inquire he was extremely condescending and rude. When I asked what his full name was he lied and didn’t give me his real name. He wasn’t smart enough to realize his name was on the receipt. I called their corporate office who seemed to be very apologetic when I shared my experience and assured me that someone would contact me, and of course nobody ever did. It’s quite possible that the window sticking could have simply been a result of the humid weather or a sticky substance which is reasonable. But when I said it wasn’t doing that before I brought it in, his response was, «sure it wasn’t like that, of course it’s our fault.» My call was more of an inquiry without being accusatory, I just wanted answers. What’s not ok is to be a manager of a store and not care that the customer had a legitimate concern. I did get a call from the mechanic’s supervisor who offered to take a look at my car but I declined because I wasn’t wasting my time. I also found out later that they sold me $ 300.00 tires that weren’t needed. My rims were a little deteriorated and needed to be repaired which would have been much less expensive. If this is a tire /​mechanic shop why didn’t anyone catch this or perform a diagnosis after I shared that I had TWO slow leaks? As a result, I continued to experience slow leaks until I took the car to someone who actually knew what they were doing and discovered the real issue. Shame on Mike Brewington for his poor customer service skills. Especially in a managerial capacity. He should learn about what it takes to earn return customers.

Had a flat tire when I pulled out this morning. Got the donut put on and came over here expecting to have to get a new tire. Explained to the rep, Mike Brewington, who looked at the tire, and his response was «oh we can fix that». Mike was very helpful. He could have easily sold me a tire, but he instead went just for what I needed. Car hasn’t been fixed yet, but based on Mike’s service I will most likely return for my tire needs.

This NTB location is bad, bad, bad… From the time you walk in the door, you better look up because bird droppings will hit you in the head. (true) Also, the entire staff literally went to McDonalds to eat instead of working on cars last Saturday. I happen to be hungry because I got there early… and here comes the entire crew walking back with bags of McDonalds to eat. And you know the entire crew is mostly…().

AVOID AT ALL COST!
Took my car in to take advantage of their «so-​called» Special sale.
They were sold out so I asked them to plug the tire and order new tires.
Technician was lazy and used a hand jack to lift a Lincoln Navigatror. Told his boss «I didn’t have time to set up the lift»
DESTROYED my automatic running boards.
They promised to fix, but then gave me the run around for 5 weeks.
Finally had to file a claim with my insurance company who SUCCESSFULLY SUED THEM!
Too much drama here!
AVOID AVOID AVOID

Had a very poor experience there this morning. I arrived at 7:45 am for a simple change of my front headlight. The experience started routinely, but after waiting for an hour, I returned to the lobby area. The «computer was running slow» and I was told that they were trying to establish labor rates and how much they were going to charge me. After waiting for an hour and 15 minutes, the employee (didn’t get his name) informs me that it will cost $ 120 to change ONE light bulb. It’s not a High Performing light bulb. He had the nerve to say it was a discount, and that I would have to wait another hour or more to get it fixed (after waiting for an hour and 15 minutes already). I politely ripped the paper in front of him, and went next door to Precision Auto Tune, where they charged me $ 50, and was done in 15 minutes.

The employees are polite and helpful. When I went in they remembered me from five months previously when I had gone in with a question.
They promptly gave me a quote and an accurate time estimate for my oil change and tire rotation. The wait was a little long, but, they were busy and I was expecting it when I went in. They treated me and my car with respect. I’ll definitely be returning.