Havertys Furniture

They have a pretty wide selection of things and the prices aren’t too bad either. The trouble comes in the service. I have bought two pieces of furniture from them now. The first, a couple of years ago, I had delivered. The delivery guys were great but it took an extra three days beyond their original delivery date for it to show up. The item kept «not being loaded» onto the truck.
This time around I choose to do store pickup, despite the terrible pickup hours being only in the middle of the workday, to avoid the whole delay again. Too bad! Once again the item «didn’t make it onto the truck» so pickup is delayed by two days. For the prices they are asking for their stuff, they really need to sort out their delivery system. I’m never shopping here again.

This is my first and LAST time purchasing from Havertys. After visiting this store, I went to pick out a couch and a new bed. My service person was kind and I paid $ 200 for New Years Eve delivery. Well here it is, new years eve and not 15 minutes into my delivery window from 6:15 — 8:45, they cancelled my delivery and set it out for ANOTHER WEEK without my permission. Their excuse… oh the drivers are heading back to the warehouse… with my BED AND SOFA mind you. No place to sit, no place to sleep for a week?!? I think not. Haverty’s you’ll never see me again except on your twitter timeline where I blast you again for your poor customer service and delivery tactics. Why say you’re going to deliver someone’s furniture if you’re not. You knew I was the farthest delivery spot out, you could have delivered earlier, but you didn’t. Never AGAIN!

I purchased a curio and went to pick up my item and it was missing the shelves. I drove almost an hour to pick it up. I stood at the customer service counter 20 min before being waited on. I stood the counter for 5 minutes while the guy talked on the phone to another customer complaining about damages to their house caused by their delivery men. I was instructed to pull around back to pick up my delivery and they called the employee over the loud speaker and a response in the intercom said he was at lunch. I am NOT happy about driving an hour back home and unpacking my Curio to discover it was missing its shelves. To add insult to injury I placed this order ¹¹⁄₂₈ and had to wait for it to be shipped to find out the shelves are missing. I will NOT be going back to Haverty’s in BOWIE, MD!

I’ve purchased several pieces from Havertys in recent years, and I must say that I’m always impressed with the quality and workmanship of their furniture. I usually like to scope things out online first and then go into the store with a game plan, that way I can have an idea as to what interests me. The staff is always knowledgeable about the products and make wonderful recommendations. This particular visit, I came in with a certain item I was eyeing online for a few days and the sales associate, Barbara, came over to me and quickly wrote up my sales order. Quick, simple and to the point. The sales associates are never pushy and don’t follow you around like a lost puppy either, which is a plus! I love the fact that the majority of the furniture has different patterns/​colors you can choose yourself. So like the commercial says, I actually feel liked I’m designing it myself.
The gentlemen that deliver your furniture have always been very professional as well. They use shoe covers and make sure they don’t mark up your walls or knock any of your items down. I know for me, I always have my items delivered in a timely manner and within the time frame they tell me. If the items are small, Haverts gives you the option of picking it up directly from the store, which is a plus and can save money.
I receive emails and ads in the mail regarding upcoming sales and other promotions. The actual sales floor is a cornucopia of furniture, rugs, lamps and accessories for the entire home. Everything is accessible and neat and they have wonderful ideas for how to set your furniture up or decorate your home.
It’s definitely not the cheapest furniture store in town, but I’ll pay extra for quality any day. I’ll be back again and again… as a matter of fact I spied with my little eye another item I need to order in the near future. Two Thumbs Up!!!

Recently purchased a bedroom set from this store, overall very positive experience. Sales person who helped me was knowledgable and informative but not pushy, didn’t follow me around the whole time I was just looking like sales persons did at other furniture stores.
Prices were not too bad, I spent a little more than I intended but definately could tell the furniture was very good quality. Was able to negotiate a little off the final price since it was around Presidents’ Day weekend.
Delivery service was great, came during the window of time they said they would in the morning. Sent an email that allowed me to track where exactly the delivery truck was and it’s estimated ETA. Delivery guys did a great job bringing in and setting up all the furniture, even though they had to climb stairs they didn’t leave even one scuff mark on the walls.
Needless to say very satisfied, will most likely shop here again.

This is just a quick update on the delivery service.
Perfect. That’s about it.
First, they e-​mail and call with lots of reminders that they’re coming and when. Two days before, it’s a four hour window. The day before it’s a two hour window.
Second, they give you a link to a «Follow the Truck» site which shows you where you are on the list and where the truck is in relation to your delivery. Once they deliver to the place before you, it even gives an ETA for your place.
The guys that delivered were great. They came in, got an idea where the furniture was going to go, bought it in, assembled it and left. They explained everything, answered questions, made sure we were happy.
Just a great experience all the way around.

Haverty has high quality furniture. I’ve walked in many furniture stores and was only interested in just a handful of their products. Walking in this store, I was interested in just about all their products. Sales men must be on commission since I always seem to get more than a few of them offering to help. They are nice enough to leave me alone, but they should get their act together to stay away until the customer seeks their help.

simply put, i like haverty’s. they have a good selection of home furnishings and the sales people are nice, competent and helpful w/​o being too pushy. the only exception is one experience i had where the sales guy hit on me mid-​sale, in a sort of creepy way. i actually left w/​o purchasing b/​c i didn’t want to give this guy my personal information/​address for delivery. :-/​other than that, i’ve had good experiences w/​everyone else, every time. i’ve purchased a bedroom set, kitchen table and chairs set, barstools, and a shelving unit from haverty’s. deliveries have always been on time and even better, EARLY on in the service window. (i think they’re the only ppl who don’t come at 5:59 when your service window is 12 – 6!) the delivery guys are really good. i have some very difficult stairs in my house (you know the up a few, then a landing and turn, up a few more then another landing and turn, rinse and repeat x 3 kind) and they’ve never scratched, scraped, or damaged anything — not the walls, bannisters or the furniture being delivered. they are always friendly and courteous. i’ll likely go back when/​if i need to buy more.

So over the years my DH and I have purchased our dining room table and chairs, bedroom set and media room furniture. Plus my MIL has alos purchased her family furniture here. All from the same salesperson, Radcliff Barnes. He is great, actually more than great. Radcliff is patient, calm and always has answers to what ever questions you have about Havertys furniture. Its nice to go into a store have someone recognize you and have an established relationship. Havertys give great customer service.