Nerger’s Auto Express

I’ve been taking my car here for awhile. I thought my car was just a lemon and constantly just had something broken. Turns out I’ve been being over charged this entire time and having things fixed that were never broken to begin with. I only found this out after talking to some mechanics which led me to start price checking everything. This place is a rip off!

Nerger’s Auto is the best place around by a long shot. I own a 1999 Ford E250 Van and the check engine light and ABS light has been on for years. I took it to numerous place through the years and no one could figure out or diagnose the problem and said its probably a computer glitch including the FORD DEALER! I was recommended by a friend to try our Nerger’s. I asked the sales manager Brian that maybe they could just remove the bulb because I am planning to sell it. Brian was so honest that he considered that to be «dirty» and unethical for the future owner and he would do a variety of tests to diagnose why the «check engine and ABS light» were on. His company ran the tests, found the issue, fixed the same day. and now the check engine light is off and I can sell it easier. Thanks Brian and your crew! I will high recommend you to anyone I know with car issues.

DO NOT EVER BRING YOUR CAR HERE!
I brought my car here to get my transmission fixed and paid the ultimate price, literally and figuratively speaking. At first glance, everything at this shop seems professional — especially after speaking with their customer sales representative, Adnan, who will tell you everything you want to hear in the nicest and friendliest way possible. But, don’t be fooled. These people have absolutely no idea what they are doing and are just trying to con you for as much money as humanely possible.
After several conversations with Adnan, I was being reassured I was receiving a remanufactured transmission from the dealership for my car. Most transmission shops can rebuild regular automatic transmission units — however, my car has a CVT transmission, and once those go, they cannot be rebuilt because of reliability issues and such. After my car was finished being repaired, I brought it up to another credible auto shop because Nerger’s had recommended nearly another $ 1,000 of additional repairs on top of the $ 3,500 I had just paid for the transmission, so I figured I would finally make the trip (all the way to another state), because something just didn’t seem right. This mechanic — being ASE-​certified — by just looking at the transmission, told me that not only was it replaced with a used, rebuilt unit from a junkyard, but that it had been spray painted to look like one that had come from a dealership. Nothing I would’ve known, being a regular customer and not an experienced mechanic, but something a mechanic could just tell by looking at it.
After learning I had just basically been screwed over, I calmly went down to the Nerger’s to ask for the original parts invoice (which is a copy of the parts order sheet that every auto body shop is required to keep, which details every part they order when they fix your car — WHICH YOU ARE ENTITLED TO SEE) to see where my transmission came from. And, that’s where I learned exactly how I got screwed. Not only was my transmission job a sublet job — IT WASN’T EVEN COMPLETED THERE; THEY DON’T EVEN COMPLETE THEIR OWN TRANSMISSION JOBS WITH THEIR MECHANICS; THEY SUB THEM OUT TO A TRANSMISSION SHOP IN FORDS, NJ – but they only paid $ 2,500 for the transmission and labor and made off with $ 1,000 profit for just making a phone call. When I confronted them about this, Adnan acted like he didn’t know anything at all, and then tried to make everything «better» by introducing me to the owner, Brian Nerger. Brian, who didn’t even know when my car was fixed — he thought it was fixed sometime last year or two years ago (lol, talk about customer service) — continued to deny my allegations and treat me so unprofessionally and without an ounce of respect.
They also recommended that I get all new brakes — had them checked and I still had 70% life, didn’t need them done for another couple thousand miles. When I was getting my car fixed, they told me that I needed a new battery since they had to jump my car, but when I talked to the mechanic, he most likely said they left my car on or a light on, because I had the mechanic test it and then I brought it to Advanced Auto Parts and had them test it as well — and it tested over the normal voltage that it was supposed to (another faulty recommendation). Another recommendation they made was to replace my entire oil cooler system because it was apparently leaking, and after having it looked at, it only needed a small part replaced, which ended up costing me $ 30 compared to the $ 375 job. And, they wanted me to doll out all of this after just paying $ 3,500 for a botched transmission job — go figure.
Prior to calling Nerger’s, I called around to several local auto shops, who had comparable prices to repair my transmission, who were only quoting me about $ 500 more than Nerger’s. I ultimately decided to go with Nerger’s, in part, due to Adnan’s seemingly friendly and trustworthy personality (who is one of the biggest snakes in there, next to the owner), as well as the bit of cost savings. But, the entire reason I wasted time out of my day writing this review was to save anyone the current trouble and situation I am in — worrying every day if this transmission that is currently in my car will die today, tomorrow or next week. I was completely taken advantage of by the entire staff at this unprofessional establishment, which shouldn’t even be in business. And, I can’t do anything about it. Go to R&R Auto down the road — MUCH MORE RELIABLE. Save yourself the future and potential trouble.

My mistake went for oil change and then told I had mechanic problem that needed fixing after costly repairs for power steering pump, hoses problem never fixed PS still leaks — I will never go back AAA must take back their guarantee

This place is a rip off! Stay away!!! We had an emergency driving from NY to PA, and passing by NJ we noticed out rear tire was very hot. We were referred to this place by the gas station attendant, and it was very close. So we spoke to the guy named Adnan. He seemed very nice at first. They lifted car while we waited in the front. Then were called so they could explain what is wrong with car. Turned out that caliper was stuck, and Adnan started showing us the «damage» it has done to the rotor. Then the list went on… Turned out we needed to change the brakes fluid, the caliper, pads, ect… Mind you, I just changed my brakes a year ago, and they are still in great condition. He wanted to charge me $ 480 for the part that costs $ 140 (c’mon, there’s Google on the phone now, you know…) Seriously?!! They saw that people are from out-​of-​state with emergency, and wanted to take advantage! Of course we didn’t agree to that, and told him that’s fine, we’ll just take our chances, and drive home carefully. But he didn’t seem to want us to leave without making something… As were ready to leave, we found out there is a cheaper option, at least for us to get home safely. For $ 100 – 125 they could fix the caliper so it doesn’t rub, and safe for us to get home (that’s what we needed in the first place). We agreed to that. When we came back to get the car, the receipt said $ 139 ($ 10.85 for parts, $ 132.78 for labor, plus tax)! Turned out the quote we got didn’t include the tax. I never heard of a quote plus tax! This place rips you off to the penny! They did offer a $ 20 gift certificate for the next time we come LOL from Brooklyn!
We went back home, and my guys replaced the caliper for $ 185 and were laughing at my experience with this shop!
These people are not honest! Avoid going there. We later saw few other shops around, I wish we would try those first.
P. S. We were asked if we had Google account to leave a review before we were offered a cheaper deal. I guess that’s how they got all these 5star ratings.

I brought my old car to them for a very minor job. When the mechanic pulled my car in, he noticed my brakes were grinding and suggested I fix it before it becomes a bigger problem. So he fixed both and only charged me for the brakes. There were lots of things wrong with my car but he didn’t try to push any other jobs on me because I had already told him I was getting rid of it soon. So then I bought a used car and they offer a thorough check over for new used cars for $ 135. I got that done and their master technician showed me everything that they thought could use a repair. I thought the prices were a little high, but so is everything in NJ (I’m from out of state where everything is less expensive and still not used to inflated jersey prices). But anyway, he didn’t make it sound like it all needed to be done right now, but rather that I had options and made suggestions on what would be the most important jobs. Their staff is really helpful and they even offer rides to get you to or from work if you’re dropping off your car with them. And they incentivize referring new customers with coupons. Really friendly people, knowledgable, and helpful. Highly recommend.

Best auto shop in central jersey area. Always a pleasant experience, I never feel stupid or taken advantage of, which I’ve felt in other auto shops in the past. Adnan, the service parts manager, is a customer service guru and is always sympathetic and kind. The shop is clean, the staff are great, definitely stop in!

I took my car to another place for a simple oil change, however they wouldn’t touch it. The dealership who performed the last oil change had damaged the pan. The other shop recommended Nerger’s Auto Express. I called them and they told me to bring it in immediately. They saved me so much money, time and heartache. I have dealt with many shops servicing my cars and also my 3 daughters cars. This was by far the BEST Auto repair shop I had ever been in. They were so friendly, so professional and most of all HONEST. I told my daughters to bring their cars to Nerger’s for all of their car needs. AWESOME SERVICE!

Loved our experience with Nergers. Had to bring our car in for a busted steering rack and they could not have been nicer. Incredibly thorough with explaining the problem to us and always available when we called inquiring about our car, or called back in a reasonable amount of time. We definitely will be return customers.